Awful
Love the toothbrush’s & other products. But the app, is awful. It takes forever to sync. Sometimes it doesn’t sync at all. It’s been telling me one of my son’s, hasn’t brushed in a month (obviously that’s crazy. I’d never let that happen lol). I have “smart motors” for almost everyone in my house. And only one updates regularly (if at all). It takes for ever to refresh. It’s kind of stressful. I thought going Bluetooth and being able to keep track of my families brushing routine, would be a peace of mind. But, not with this app. Please fix it! I would love the app to work as good as your products!tinebean005
Bought to help teach the kids
I bought two of the kids brushes with the replaceable Bluetooth packs to gather some data that I could share with them on their brushing. The lack of colors in the built-in model pushed me to the current solution.
I sit next to them while they brush and time them with my watch. I was hoping this would save me the effort. However, I have tons of holes in the data. The app says it is synced but I have maybe one brush activity recorded between the two of them across two days. Oddly, if I immediately turn the brush on it syncs and records the activity. Which makes the data collection problem extra-frustrating.
This is also compounded by inconsistent point calculation. When I start the app or sync manually, I might get different values.
I also struggle sometimes to get it to sync. While troubleshooting data collection earlier tonight, I tried to sync one brush that reported it had last synced yesterday. I wasn’t able to sync it no matter what I tried (app closure; refresh icon; swipe down). It was only when I turned it on briefly did it sync. This was all about 2m after my child finished brushing. It still has no knowledge of that 2m brushing activity.CHS Golfer
Developer Response
We're sorry to hear you're experiencing some syncing issues. Please email reviews@getquip.com so we can review and help resolve this for you!I like it but could fix issues
Doesn’t sync up to my time zone so will count some brushes as next day brushes. This is unfortunate when you’re trying to accumulate quip points and doing 2 brushes a day. Has trouble staying connected via Bluetooth with my iPhone. Have to reconnect to update my quip points. The app has missed recording some brushes all together. I like the look and feel of the brush (I have the matte black finish). I enjoy the 30 second notification to move to another part of the mouth. The sticky part on the toothbrush holder holds firm on my bathroom mirror.Sureitsme853926
Beat app ever
I am so pleased with the Quip app it’s easy to use and most of all FUN to use!!! My teeth feel good and I feel good using the Quip app every day after I brush my teeth (twice a day ofc thanks to quip) with the point system I love brushing my teeth seeing the points go up feels great not to mention my teeth love being clean it’s a win win with Quip. Thank you to H3H3 for introducing me to quip ✌️❤️✌️Mitchonthemic
It works now
After it not working for a while, something must’ve changed and it now actually registers brushes from my device. It’s not bad to use. I’m pretty sure I have to open the app every time I want it to sync (as opposed to it just logging it in the background). This is totally expected, but the sync can be a little finicky. I have to press refresh a few times usually to make sure it picks it up. The points system actually seems kinda fair. It’s varied so when you go on streaks you get WAY more points than otherwise, and I feel like I could actually get some free stuff within a rational amount of time (I’m going for the free bag right now).
Edit: Kudos. They’re making it better and better. Since my last review I’ve discovered you don’t have to open the app every time you brush, and it remembers your brushes pretty well. Not only that but they made a huge improvement in a recent update where it starts the next day at 3am, which is more sensible and accommodating IMO. Can’t wait to get my free bath casegabrielinator
Developer Response
We’re sorry to hear about this experience. Please send us an email at reivews@getquip.com with a description of this issue and we’d be happy to help further.I want to love it
The app works great… when it works. 90% of the time the app WILL NOT WORK, when open or not. You 100% have to open the app while your brushing, and even then. My last brush recorded was JANUARY and I’m writing this in May. I want it to work without the step of opening an app, waiting for the brush to connect, THEN brushing my teeth. If the brush is on while I’m waiting for it to connect, it will count it as a session, even while just… waiting to connect. If I turn it off and then start again with my brush it’s a weird second session. Annoyed as I like to track everything.cactoyote
Disappointed
I've been using this for a few months now, and the last 2 updates to this app have been nothing but frustrating and disappointing. I had many days where I spent more time getting the brush to turn on and connect than brushing my teeth, which defeats the purpose of the app and brush. It fails to record 3-4 out of 7 days of the week, the brush time is pretty off, and often the brush stops working mid brushing. I purchased quip because it was very affordable and seen a lot of good reviews. However, now I'm considering canceling my subscription and search for another smart toothbrush. The issue is not worth saving a few dollars for.Realvirtuality
