The brush, itself, is great. The pulse every 30 seconds really helps to ensure proper brushing. But this app is a joke. After having my brush for 2 months, it started getting erratic with syncing to the app. The time stamps would be WAY off - often by more than 12 hours. It would usually show my nightly brush as happening only a few minutes after my morning brush. I complained to quip, and they sent me a replacement brush, the entire time implying that I was lying. The replacement brush worked great, again, for about 2 months. Today, I saw that my brush from last night is listed for a few minutes after my brush yesterday morning. It’s happening all over again. Get your act together, quip.
Edit February 2022: The brush is no longer vibrating even with a fresh battery. The brush is only 8 months old. I’ve ordered a Sonicare and can’t wait to put this Quip fiasco behind me.
Developer Response
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at reviews@getquip.com? We'll get you up and running.I have used quip for almost a year now, and I keep hitting more and more obstacles with this company. The refill subscription ended up being useless, since the package for my replacement brush head shipped and then magically disappeared. I emailed customer support and all they did was blame Covid and did not issue a refund. I canceled my subscription and just figured I’d go to my local store that had the replacements and do that every time, but I’m disappointed with the functionality of this app as well. The app is forever stuck calculating my points. I haven’t known how many points I have for quite a while now, and I’m pretty sick of hoping for it to finally work someday. I’m ready to just delete this entire account and just use the toothbrush alone at this point. It’s more annoying than anything else, and I have points I can’t access. Very disappointing.
Developer Response
We are so sorry to hear about this. We understand how frustrating this must be. Please email reviews@getquip.com and we'd be happy to look into this further.I love quip and I’ve been using it for a little under a year. However, I got the smart toothbrush, to save some money on special gifts and rewards but the app doesn’t work. Literally at all. I brush my teeth everyday, morning and night, until my toothbrush turns off but the app has only picked up one day. I’ve had this toothbrush for about a week now. I don’t want to regret this decision, but it’s frustrating how faulty the app is. We should be able to set the time we wake up and go to sleep so the app can calculate around the time we would brush our teeth or something. I’m really disappointed because I didn’t expect it to be this difficult.
Edit:
I’ve been using the toothbrush for about a week now and it works better after I keep the app open while brushing. It’s just a little misleading because the app says that’s not required but it lowkey is lol. After leaving the app open while brushing, the app loaded my other previous brushing that wasn’t first reported. So basically keep the app open when you start brushing.
Developer Response
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at reviews@getquip.com? We'll get you up and running.I loved the idea of this. I needed something to keep more accountable for brushing my teeth more regularly. The built in ‘reward’ system was awesome for the first month. I really appreciate seeing the feedback on my brushing techniques. After about a month the bluetooth wasn’t working. I unistalled and reinstalled. Turned the bluetooth on and off multiple times. Turned my phone on and off. I did everything I could think of plus whatever tips I saw online. All my other bluetooth devices stay to my phone. Quip toothbrush will connect but then disconnected before my two minute brushing time is up. It doesn’t save any data because it got cut off. Its a real bummer because I was doing so good with starting a good habit with this system in place.
I have a really hard time brushing my teeth, and quip has helped me get back on track with oral care. It’s so great to have an app that congratulates and encourages you to take better care of your mouth. My only qualm (though rather substantial) is that the streak appears to reset after 7 days. I think I would be much more enthusiastic about brushing if it kept going as much as I did (ex: “30 days! a whole month!”) But if you have a hard time remembering (or being motivated) to brush your teeth, this is the best app ever to help you get back in the game.
So I got this as a gift back around Thanksgiving time and just now getting to use it for the first time and I have to say is very simple Yep very efficient I love the material the bristles are made of and the fact that it’s a smart toothbrush and helps me track my brushing but even more importantly reward you for doing a good job. This is super awesome considering you’re supposed to brush your teeth anyways so getting rewarded for doing something you’re supposed to do is always nice and gives people incentive to keep up with her hygiene. I have read a few reviews on it where they say the getting your brush to connect to your phone is hard so I will edit this review if that is the case but so far so good.
Developer Response
We are so happy to hear you're loving it!I love this product and the whole system! It’s so nice having my refills just show up to my door every three months and how I can earn points in the app that can be used as credit, and all I have to do is just log my brushing morning and night! Definitely recommend this to anyone and everyone, it is affordable, environmentally friendly, and it just helps you stay in a routine of amazing oral care!
I left a review noting that the HealthKit integration isn’t working, and the developer got back pretty quick notifying me that the latest update fixes the issue. I downloaded it and it’s fixed.
It’s a pretty good app and I like simple data it shows from your last brush. I docked one star because syncing isn’t “magical.” Maybe it’s not the app, but I always have to wait a while for the app to get the latest brush info when it’s right next to my phone. Other than that, the app is awesome.
After an hour of struggling with the app, I cannot get my brush to pair. I’ve tried messing with my Bluetooth settings, ensuring my location settings are on, taking my phone out of the case, and having the toothbrush in various orientations around my phone. I cannot get this thing to connect to my phone. It seems silly when there are a multitude of other, less expensive products on the market that pair with literally zero hassle. Quips product is no where near up to par, especially at the premium that they charge. Avoid the smart brush and app at all costs.
I just started using my smart motor today, and now I have two “brushes” on the app — one with my name on it and one just labeled “quip”. I’ve been trying to put my name on the “quip” brush so that I only have one brush on the app, but every time I try to edit the brush, it crashes and I end up back at my main account page.
I also have two different sets of brushing data, and somehow I got 10 points just for brushing this morning 🤷🏼♀️
AaronPPE
Bread 2.0
ifeadekunlee
hmd2019
AdorableBagel
PokeNherface
skylarrromo
Brian Mikal
Buh tis
MusicLover!!!!!!!!!!!!!!!!!!
