Horrible experience
I’m not sure why they say it’s easier on the app when you can’t handle do anything but look. I would give this 0stars but you can’t. My whole ordeal with this card has been horrible. If I try to transfer money through anything to that card it takes about 2 weeks for it to be on the card. I requested a transfer from the card to my bank and I got it 2 weeks later and wasn’t sure where that money came from until I thought about it. And direct deposit setup DOES NOT work every time I set it up I’d still have to wait the whole weekend without my pay check until Monday bc I get paid Fridays. I’ve called the customer service number but they don’t help nor to they know what they are doing and the phone call is always delayed and some of them are rude like they are wasting their time. We can reload the card through western union and I did that over a week ago and on the site WU it says 1-2 days to complete and it’s a week later and on my acct on WU it says complete. My temp agency has taken care of it.
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Disappointed
Will have issues accessing funds and when you try to call you will get an operator who can’t speak English that will not awnser your quistions all they can say is sorry updating system had this happen several times what happened to sending email or letter when company’s where shutting down or updating to let the customers know they won’t be able to access there account very inconsiderate and unprofessional I’ve had thousands upon thousands loaded to my account Over past couple years and this is 5th time I’ve had similar experiences they just lost me as a customer tellers should be speaking proper English and fully under it and should be sending notifications when having system issues very disappointed
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Worst card
If I could give it a zero I would. I always have problems with this card. If I would’ve known that they were gonna have “maintenance” for more then 12 hours and shut down my money on my card and there’s no way to get ahold of them by phone or online I never would’ve signed up for this. My card was declined due to maintaining this card? When is it ok to hold SOMEONES money from them because you are having maintenance problems.
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