Leave a Review PHH MortgageQuestions
Awful Mortgage Company App
Suggests me to enroll in paperless delivery of correspondence - but the app literally will not let me. I have auto draft setup but they will literally not take my money and instead charge an additional $7.50 because their feature is broken…
Edit: I was told to reach out to the email below. I was told it takes 3 business days for a response. Nothing happened, I inquired why that was, and I was told response time is 10 days. 10 days went by, I inquired why that was, and I was told 30 DAYS is the response time. In what world is 30 days acceptable…..
When I am credited with the fees plus whatever the interest rate is at now, 7%? I will take down this review.Show lessCShirley1
Developer Response
We request you to send us an email with your contact details at customercare@mortgagefamily.com and we will get back to you.Wish list
Only issue I have is the inability to have two mortgages pay online….i have to pay the other by phone.. would like to have both on linegabmick
Developer Response
We do that option available for our customers, request you to call are web support team at 1-833-862-0732 and they would be happy to help you.Easy and painless
Great way of tracking your loan, payment, and status in general without staying on hold or transferring departments.Shani1234
Thank y’all for making our life a little bit easier!
Thanks for making our life aconnie and Joe
Always having problems with App and the Mortgage company since day one
Always having problems with the App every single time I try making my mortgage payment every month. I have to delete and reinstall the App. In all the years I have been have been paying my mortgage, I have never had so many problems with other mortgage companies as I have with this one. This company needs to update their App for better use. Also I wish I could talk to someone that doesn’t have a heavy accent. Since I have been with them I haven’t spoken with anyone from US only from other countries. Hopefully this company fix their many many problems they have.Show lessSAG7795
Developer Response
Request you to call our web support team at 1-833-862-0732 and they would be happy to help you resolve the issues you are facing with the app.Love it
First time using this app, it was very easy set up and very easy to use, I will definitely use this app to pay my billsGabriela2002
Takes awhile to draft payments email says it is paid but money still in banking account
Takes too tBro. White
Developer Response
Thank you for raising this concern, will pass on the information to our team to look into it.So aggravating
It freezes when you enter account information then you have to start over! This happened and now it started working.J problem
Developer Response
Kindly uninstall the app and try again. If issue still persists kindly write to us at customercare@mortgagefamily.com.Decent but can be better
Much better than what it was before.
Does not have for flex pay or bi-monthly payment options. This a head scratcher!NotAaverageJoe
The BEST App
This App is BY FAR the best most simple straightforward financial app I have ever used!! Other mortgage companies ive used arent even close and no theyre not paying me to say this (I wish).StopBotheringme123
