Leave a Review PHH MortgageQuestions
Late Fee Breakdown?
I’m trying to write a review, and the text of my review is evidently appearing on my cell phone screen, but it is invisible (ie, the text color is “white”. I have never seen this happen before on my phone, not even today during anything else I have been doing. So, I will not even get the real basis for my review. Please troubleshoot this problem. Thank youShow lessWilson-PickIt
Developer Response
We're sorry to hear that and we would love to take a look at the issue. Please email your contact details at customercare@mortgagefamily.com and our team will reach out to you.1st time
This was my first time using this app and was so easy to register and make my first payment nice.Boricuaelpaso
Can’t Log In
Downloaded it since our mortgage was switched to PHH this month and I was able to set up an account, but the app keeps freezing on loading screens for me. It froze when I had completed the account set up process, even though I immediately got an email saying my account was set up. After 10 minutes staring at the loading screen, I closed the app, started again and now it still gets stuck on a loading screen when I try to log in. My account is fine, as I was able to log in on the website, so something is wrong with this app it seems.Show lessLukas Simondska
Developer Response
Lukas, could you please uninstall the app and try again. Please reach out to us at customercare@mortgagefamily.com with your contact details if the issue still persists.New Customer
Received letter saying my loan was moving to PHH 3/28
Letter stated I would receive further info to pay my bill. Never received any other info. Called on 4/7 and was told there’s no record of my account. I was concerned because my mortgage was due on 4/01. I was told I wouldn’t have to pay and there’s a 60 day period.
4/11 I login to the PHH and it says my payment is past due.
Why are you taking over loans 3 days prior to a mortgage payment being due and not giving any information on how to pay it, then saying it’s not in your system, and then saying it’s late?Show lessRay88W
Developer Response
Ray, we apologize for your experience with PHH. Request you to email your contact details to customercare@mortgagefamily.com, one of our escalation managers will contact you to resolve your concerns. Thank you.Beware
Worst mortgage servicer out there. I have had to call monthly to have my password reset and every time it is let me put you on hold. I enrolled in paperless statements and am still being changed a fee. They couldn't waive it over the phone. Worst customer service evershumbugs
Angelo Tyson
Angelo Tyson was the best customer service representative I’ve ever had the pleasure of working with over the phone he was polite professional patient and most of all had a great personality and was very helpful. I’ve had a long hard work week and he made making my payment and setting up my cellphone app so I could do so in a timely manner. Look for to the great customer service here at plaza home mortgage. Thanks again Mr. Angelo!! 5 stars.Show lessEst barr
Developer Response
Thank you taking the time to share your positive feedback with PHH. We are here to help our customers, and we're happy to hear of the excellent customer service provided by our agent. We will be sure to share this feedback with Angelo and his manager.Needs more payment options
It’s great to use and have available. However, it ne should be able to pay with their debit card or other cards.CupcakeSlicez
Pay
Shouldn’t have to pay a fee to pay a mortgage. When is enough enough! I didn’t ask to have my loan sold to your bank, now everything is more?Crazed12345
Payment
Easy to submitsparkey 100
Very outdated!
Good luck trying to link YOUR mortgage to any other budgeting app or financial institution. I’m using the Mint app to consolidate all my assets and liabilities, but PHH does not allow this to happen. It blocks it! I called and even escalated to demand Mint get access to my loan, and their response was “we’re not ready for that yet.” PHH needs to hire an engineer and give each individual access to their loan thru other well known and safe apps. Very outdated system to say the least!Show lessMr.Tumbao
Developer Response
We apologize for your experience. Unfortunately our system as of now doesn't allow to link with third party apps. We will pass on your feedback to our team to look into it. Thank you.
