Leave a Review PHH MortgageQuestions
Bill payment paying my bill is so easy on the app I Love it 😊
Paying myArnecisa
Can’t access app
Long-time customer of PHH (18 years) and can access website with my login. App won’t allow me to use those credentials nor will it allow me to register (“already have account on file”). Called customer service and was told to delete and reinstall app. I did with the same result. Frustrating.Myplane
Review
This app has changed my life. I no longer dread the long wait during a phone call. I can check everything I need here and it’s made my life easier. Thank you.Ellie_92
Developer Response
Thanks for the review! We appreciate it and we're glad to hear that you are happy with our app.Easy
Thanks for making life a little bit less stressfulPhotogeek13
Worse service ever!!
Why do you charge an additional fee for someone to pay online. That is horrible service! You are a horrible company to partner with and I will tell everyone I know how you manipulate to get an additional $8 per month for paying a bill that cost you nothing!!!!!!!!!gellis2000
Developer Response
We have several payment options available. If you would like additional information about our available payment options, please email your contact details to customercare@mortgagefamily.com and one of our escalation managers will contact you. Thank you.This app is garbage
The app does not let me submit a payment. I had to login to the website to pay. When I called customer service they kept putting me on hold without telling me first. This company is hot garbage.lance will
Developer Response
We apologize for your experience and any troubles you encountered while trying to make your payment on the app. Can you please email us your contact information at customercare@mortgagefamily.com so one of our escalation managers can contact you. Thank you.Worst mortgage company
Call during business hours and you will receive a “please call back during business hours” message. And that’s only after you go through 20+ prompts to get where you need to be on the phone call. Have had to call multiple times to try and fix their own mess up that makes them believe the house was uninsured for a 2 month time frame even though I have given proof of insurance (something they should easily be able to obtain from the policy they already have on file) this is all a ploy to tack on extra fees to the loan that with their personal insurance coverage that is outrageously priced. How this business is allowed to exist with all the regulations around home loans astounds me. I hope this company gets what it has coming to it.Show lesshiking_colorado
Developer Response
Apologies for the delayed reply. We take all customer feedback very seriously and are sorry to hear about your experience. Can you please email us your contact details at customercare@mortgagefamily.com so we can reach out to you to assist. Thank you.Can’t even get started
I’m stuck in a registration feedback loop where I am required to use a special character like ! Or # in my password to even be able to click the Finish registration button but every time I do, I get an error saying I can’t have a special character in my password which then sends me back to the previous page. Doesn’t exactly give me much hope for the the rest of the app.Show lessAmieG
Developer Response
We're sorry to hear about the issues you are encountering with the registration process and we would like to assist you. If you are still encountering issues, please email us at customercare@mortgagefamily.com so we can get this resolved for you. Thanks.Login is Laggy
I have enabled use Face ID to login to the app.
When I open the app it says on the login screen for way too long. I thought that it wasn’t doing anything and then it logs in with my Face ID.
I don’t know why it takes so long to login with Face ID as it works fine for every other app on an IPhone 12 proShow lesscrazyhawaiian40
5 stars
I can now schedule a payment in the future! Thanks PHH for always making improvements to the website to make my life easier!DaniDickert123456789
Developer Response
Thank you, Dani! We appreciate the time you spent to share your feedback. We're so happy to hear that you are enjoying the new future-date payment feature that is now available.
