Leave a Review Renpho Health
Doesn’t even deserve this one star
I don’t know why this company changed their app because the original app was so much better than this. This one is very hard to navigate. It keeps dropping the scale. I have to reconnect my scale every time I open the app. And when you do get on the scale and it connects to the app, none of the data that was displayed in the first app is displayed in this app, such as body, fat, BMR proteins, bone mass, etc. etc. none of that shows up. Hopefully they will read these reviews and get rid of this app or fix it because this is just a waste of a time and basically renders my scale useless at this point.Show lessGingyChaya
Hate it
The old app worked fine, the colour coding system was great and gave me a goal to work towards.
The new app is difficult to use and honestly, disheartening. Seeing a yellow colour on the old app gave me the feeling of “I’m currently not great but I’m working towards green”. The new app, when you take a measurement, has OVERWEIGHT over each number instead of the colour system. To be honest, it’s actually really disheartening. I used to look forward to weighing myself each morning and seeing the little icon move closer to green, now I dread opening the app and seeing OVERWEIGHT everywhere. I will not be using the new app and if the old one is phased out I’ll find another brand.Show lessLexirater
Developer Response
Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Regarding your suggestion, we will forward it to our technical department for improvement. Sincerely, Renpho Customer Service TeamNot user friendly
I never had the old app to compare but this new app is very clumsy. I downloaded it when I bought my renpho tape measure but the only way to make comparisons between the measurements is to export the data to a CSV file. I love the renpho scale app because you can look at trends and see how you are progressing. My renpho health app does not record the weights that are logged with the renpho scale app. Until the app has had a major makeover I won't be using it. The devs should take into consideration the low rating that this app has. If an app doesn't rate at least a 3.5 or higher I don't think it's worth using.Show lessHghappy53
Impossible to log in again
For some reason my phone needed me to log into my account again before getting in the scale this morning, but I couldn’t remember my password so skipped it until now. I have spent the last 10 minutes trying to get past the password field. The keyboard doesn’t go away in order click the login button, and I can’t scroll the page to get to the button either. I uninstalled and reinstalled the app, and same issue. All that info lost since I cannot get logged back into my account. Grrr.Show lesssandra-_d
Seamless transition
The new health app was simple in transferring my existing data from the previous app to this one.
The synced weight scale still works and while it may not have a trend graph, the history tab is easier to read than the previous onesnclarkson
Works well!
Unsure about the negative reviews given, data was transferred instantly from the old app and paired to my scale in seconds.
All information in the new app is consistent with the old app.
UI wise this is a lot more friendly to use and better to look at!Chubbling66
Watch app is here and working great!!
Updated: the new Apple Watch app is working with the scale now just like the old app! Will be using this new app from now on. Thanks for listening to reviews, developers!
Data migrated fine from the old app. Visualizations are improved over the old app. Need an Apple Watch app for this new one too. It’s easier to measure on the scale connected to my watch than my phone.Show lessHolleratchaboy
Need to Switch back to the old app
Hello ,
I keep getting log out automatically and then it doesn’t recognize my password. I need to reset it as it does not recognizing it. the flow of it and the glitches though the app it needs work.I feel the old app was handle much better as it does save my data vs to the new app sometimes it saves and sometimes it doesn’t captured it.
Can we please have the old app back?Show lessValdez2345
New app comparison is not great!
Before update by default we could always compare the weight with previous days, now if we choose to compare it with a previous day and we go check the weight the next day the comparison date is not getting updated to the previous day instead it still remains as the old date, also we used to have an edit button on the comparison screen itself which is gone. Also we should be able to compare our weight not only with current date and the past date but should also have an option to compare it with past date with another past date,overall I like the non updated version better please make it like before.Show less1Lgodjesus
Developer Response
Dear customer, regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service TeamSo far works great.
So far I’ve only use this a couple times but it seem to work really well.
The question I have is if my wife and I both want to use the scale can we each have the app on our own phones or is it only connected to one device and we have to switch between users on that device?91Bravic
