Leave a Review Renpho Health
Only good words
These scales really help me in my weight loss journey. I was with Slimming World but decided I no longer agreed with their ‘syn’ system and wanted to try Calorie Counting via Nutracheck, I got these scales and they’re a real game changer - I still feel like someone else is weighing me (which is what I need) as it uploads automatically to the Nutracheck / Health apps - no entering your own weight! I find myself excited to weigh rather than dreading the scales as it’s changed my whole mindset on weight etc. I really reccomend these scales! Fantastic thanks!Show lessrwntricia
Food scanner does not work
No matter which barcode I scan it says food not found, when I add food to the barcode and scan it again it still says food not found.Zxccbnmggufvgd
Developer Response
Dear customer, sorry for the inconvenience caused. Could you get the food information when you enter the food name manually? Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamNeeds work
I like the old app better..I just recently purchased a new scale (have had it for about a month) & sadly it can only be connected using this newer “updated” app. It doesn’t connect well with my Apple Watch (sometimes it won’t connect at all) so I can’t take my weight & have it easily stored like I would when using the older app & scale. I hate that I can’t connect the scale to the older app because it was so much easier & ran smoother, I used my watch every time & the measurements would just be waiting until I accessed the actual app on my phone, nothing was ever lost…hopefully this app will have an update soon so that it can be useful it’s unfortunately too late for me to return the scaleShow lessTiff.E.
Developer Response
Hi customer, I'm sorry for the inconvenience caused, please accept our deepest apologies. The new app is slightly different from the old one as we have integrated more products into it. This has resulted in a different interface from the earlier Renpho app. However, with the new app, users can manage data from different devices on a single platform, making it more convenient for some users. If your new scale can not connect well with my Apple Watch, could you reconnect it? If you have any questions, please feel free to contact us via support@renpho.com. Sincerely, Renpho Customer Service TeamGreat app
App works great, lots of health information available, more than I was expecting actually (interesting to find out that I have high subcutaneous fat and low visceral fat, assuming the data is accurate!). Setup for both Bluetooth and WiFi connection was easy (I’m using Elis Aspire, i.e. the model with WiFi). Sync to Apple Health is working seamlessly for me.
App has nice graphs to keep track of trends, and I like the ability to set goals with a timescale and to track progress on that goal over time. I am feeling more disciplined on my diet and exercise routine now that I have more visibility of it and something to aim for.Show lessHyper Hobo
Comparison screen
Great app, but it would be even better if you could pick the two dates you want to compare on the comparison screen rather than it just displaying the default last reading and now.Ankh1901
Developer Response
Hi customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Regarding your suggestion, we will forward it to our technical department for improvement. Sincerely, Renpho Customer Service TeamGreat for logging information
I really enjoy using my scale the app, pairing is fairly simple and only takes a few seconds to complete.
The app has allowed me to monitor all of my data for years now and has been great for keeping track of my weight and body fat percentage. I can view all of my history and even use the trends section to see my data placed into a graph for visual reference.
I do wish that I could set the weight page as my default page when I open the app as it would simplify things quite a bit, as the scale is the only product I own at this time.Show lessSeadro45
Not the easiest app to navigate!
I’ve been trying to delete all data and start again but am unable to find a way to do it! Googling it says go ‘to trends’ but I can’t find that!!!
The metabolic age is also way out as confirmed by two friends who have the same scales. We’re all very fit and have used Boditrax for years which gives us all a metabolic age way below real age. But the scales/app have us all way above our real age!Show less56cheffy
Developer Response
Dear customer, sorry for the inconvenience caused. The data cannot be recovered once deleted. If you want to start again, we suggest you reset the data comparison baseline. Please follow the steps below: 1. Open the APP, it will default to the "Home" page of the APP. 2. Tap "Body Fat Scale" listed under "My device", this will take you to the measurement page of the body fat scale. 3. Tap "Set up" in the upper right corner of the data comparison tab, this will take you to the "Select data" page. 4. Tap the date on the calendar and all the measurements taken on that day will appear below. 5. Tick the target measurement that you wish to set as the starting weight. It will take you back to the measurement page of the body fat scale and the data comparison baseline will have been changed successfully. Meanwhile, our scales use bio-electrical impedance analysis(BIA) technology to offer you the data. The data obtained by BIA bio-electric measurement is closely related to the following parameters: body impedance coefficient/height/weight/age/gender/Athlete Mode status. We suggest you confirm if your profile(height/age/gender/Athlete mode status) is correct. Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamWhy change apps??
Old data history all goneal3434
Developer Response
Hi customer, sorry for the inconvenience caused. could you please relog into your account? Perhaps it is caused by a temporary system problem. You can view the weight history by following the steps: 1. Open the APP, it should default to the "Home" page of the APP. 2. Tap "Body Fat Scale" listed under "My device", this will take you to the measurement page of the body fat scale. 3. Tap on "History". 4. Tap the date on the calendar and all the measurements taken on that day will be listed below. 5. Tap a measurement to view the details. Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamGreat concept buggy execution
I dare you to try to re-measure yourself. It worked intuitively and easily the first time I used it, but I just tried to re-measure myself (two weeks later), and it’s an exercise in frustration.
What I see is that instead of (as it did the first run-through) walking me through the full body of measurements, it would SHOW that it was ready for the next measurement, but when I would move the tape to that part of my body, measure, and then press the check/confirm button on the device it would suddenly say something about modifying data—and not only would my new measurement not be stored in the appropriate box in the app UI (chest, arms, thighs, whatever), but previous measurements entered for other body parts would suddenly be missing. I really tried to figure out how to work around this bug, but ultimately gave up after half an hour.
Please fix, developers, and I’ll update my review.Show lessLaughfactory
Developer Response
Dear Laughfactory, sorry for the inconvenience caused. Could you follow the steps to record your circumference again? 1. Press the power button on the tape measure 2. Press the "M" button on the tape measure to switch to the desired unit(cm/inch) 3. Pull out the tape to turn on the tape, and tap the checkmark(√） on the tape, the readings will show in your APP 4. Tap the checkmark(√） on the tape again, the readings will be recorded as the circumference of your Neck 5. Follow the above step to measure the other body parts in turn. 6. After you input the measurements of 12 body parts, please tap "Save" on the App 7. The APP will pop a window to ask you to confirm if you want to save or continue measuring. Please choose "Save" if you want to save the data. 8. The App will show you "You've modified xx pieces of data this time. Successfully save." if the data synced successfully. Please tap "Confirm" Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamA huge # of reviews say bring back the old app so you should do that!!!!
This app is super annoying & not very intuitive at all in terms of user interface. The info I want & expect to see is hard to find and is so terribly laid out it actually hurts my eyes to try to scan each tab & find the data I want to look at. The old Renpho app layout was great, but unfortunately newly purchased devices won’t connect to the old app. It would be great if you could at least incorporate the old app’s Home Screen & Trends layouts into this new app.
Integration of devices & measurements/data is one of the main appeals of Renpho, but that appeal is gone if you can’t add/review body measurements & analyze data trends easily. I’m debating returning my latest purchase because this app sucks so much (and apparently I have to use it & can’t just use the new device with the old app?? Tech hasn’t changed so I’m pretty sure this is an arbitrary block to push users over to the new app).Show lessRebertnot1234
Developer Response
Dear customer, I'm sorry for the inconvenience caused, please accept our deepest apologies. The new app is slightly different from the old one as we have integrated more products into it. This has resulted in a different interface from the earlier Renpho app. We suggest you add the measurement page to the home screen to go to the measurement page quickly. Please follow the steps: 1. Open the APP; 2. Tap "Body Fat Scale" listed under "My device", this will take you to the measurement page of the body fat scale; 3. Tap "Settings"; 4. Tap Add to Home Screen. If you have any questions, please feel free to contact us via support@renpho.com. Sincerely, Renpho Customer Service Team
