Leave a Review Renpho Health
Works as advertised, just not user friendly
I’ve been using Renpho products for several years and have never had an issue with the old app. The landing page was great and gave you all your measurements in one spot.
The new app forces you to go from the landing page to a different page then click through each measurement to see what it is. Just give us all the measurements in one slide!! Just like it was before.
New app is not user friendly and not for me. I’m going to start researching now to see what other options are out there for when they discontinue the old version of the app.Show lessMMS1884
Developer Response
Dear customer, You can add the measurement page to home screen for a better friendly-user expierence: 1. Upgrade our APP to the version 5.9.4(or above) 2. Click the body fat scale device or "Start measurement" under the card to enter the measurement page. 3. Click "Settings" on the buttom right of the page. 4. Click "Add to Home Screen" and follow the instructions. 5. Then you can click the shortcut to enter the measurement page straightly. Please kindly contact us via email (support@renpho.com) if you need further assistance from us. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service TeamWorks now
Previously had an issuw with app freezing up when I went to the scale. A response from the developers was to log out and then log back in. Seems to have fixed the problem and it even pulled in my previous weights from when the app was freezing up.Goldguy58
Seems not to do what it says it does. App interface is mostly good though.
This app seems to have bogus measurement other than weight. My body fat when I went to the gym and took it professionally was 10% lower, that’s huge! For body fat percentage, that’s a ridiculous discrepancy. Every number just goes down or up when you lose or gain weight. All the different metrics just measure weight or inverse weight, which I don’t think that’s how it works…..I’m wondering if they just found some correlations in some studies and extrapolated all the measurements from the single weight measurement….Show lessflykitemindfind
Developer Response
Dear customer, sorry for the inconvenience caused. The new APP has a trends page. If you want to view the weight trends graph. Please follow the steps below: 1. Open the APP, it should default to the "Home" page of the APP. 2. Tap the "Weight" card on the "Home" page or tap "Body Fat Scale" listed under "My connected device", this will take you to the measurement page of the body fat scale. 3. Tap on "Trends". 4. Tap the metric on the bottom, and you can choose to view the trends graph in Week/Month/Year. Best Regards, Renpho Customer Service TeamDoes not read previous weight data from Apple health
I refuse to switch to new Renpho app from the previous version because the new version does not read/import previous weight data that is stored in my Apple health data already. Essentially it starts my weight tracking over. I’d rather use the old version and have all of my historical weight data available.
If this was fixed, I would switch to the new version.Show lesserrorik
For the most part brilliant
For the most part it works perfectly and I really quite like it. The only issue I have with it is that when I am using it to sync with the activity app, it uploads the minutes as seconds. So for example if I was to do 5 minutes, it uploads as 5 seconds to the activity app on my phone. Which although it’s not the end of the word, it messes up statics with the health and activity app and kind of defeats the point.Show lessMax Dawson2
Terrible downgrade
I preferred the old app. It’s super hard to track and switch multiple user profiles with the new version.The VeeMon
Developer Response
Hi customer, sorry for the inconvenience caused. If you want to switch to another measurement user, please follow the steps below: 1. Open the APP, it should default to the "Home" page of the APP. 2. Tap on the "Start measurement" in "Weight" card on the "Home" page or tap "Body Fat Scale" listed under "My device", this will take you to the measurement page of the body fat scale. 3. Tap the avatar above the white circle. 4. Tap the target user, this will then take you to that user's measurement page. Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamA lot of missing features
1. Why can’t I see the history of everything I put on the scale?
2. Why if I don’t confirm the plate but add stuff to the plate, the entries are removed irreversibly next day?
3. Why can’t I add something in the past?
4. The app should also work faster.Johan Lehrer
Developer Response
Dear Johan, Sorry for the inconvenience caused. Did you purchase a food scale? I understand you encounter some problems when you use the app. Due to the limited characters, we cannot troubleshoot for you here. Please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Sincerely, Renpho Customer Service Teamcouldn’t be better
I was kind of nervous coming to download the app and seeing the lack of stars on reviews and I’m so happy to say they’re all wrong. I absolutely love the app and the scale… for the price it’s not even possible to utter a complaint. The app has the most amazing, positive, and super active community ever. I expected it to be sort of dead but no! it’s so active and everyone is nice and funny. I love that the app has a pink theme! I literally love everything and I’m so thankful. This scale has made it seem 10x more possible to reach my health and fitness goals. The data is consistent and it feels accurate. I can’t wait to buy the jump rope. I don’t think I got the scale that lets me weigh my pets, just a baby. I wish I had gotten the one that does pets too because I don’t have a baby :( but I do have the girl version of garfield so yeah. but anyways, i’m in love thanks so much <3Show lessrw0se
Can’t connect
In the old app I was able to connect & track everything. I’m not even able to download this app. Unfortunate as I want to use my scale with all of the features. The old app is no longer supported.aboutgoodmoviemaking
Developer Response
Dear Customer, I understand your concerns regarding our new app not living up to your expectations. Please accept our sincere apologies. If your scale has been connected, I would suggest deleting the scale and trying to reconnect it. If the scale isn't connected, please follow these steps to try and pair the scale again: 1. Ensure that Bluetooth and network permissions are activated on your phone and that the network connection is reliable. 2. Open the app. By default, the "Home" page of the app should be displayed. 3. Switch on the device. 4. After a few seconds, a message reading "Discover new devices" should appear. 5. Click on "Pair". If the connection has been successful, you will be redirected to the measurement screen and receive a "Connection successful" message. Should any feature in the new app seem unsatisfactory to you, could you kindly provide us with detailed feedback? Your input will be forwarded to our technical team for review. We appreciate your insights, as they help us to improve our product and service. The ultimate goal of Renpho is to create a user-friendly app experience, and your feedback plays a critical role in this process. Thank you for your patience and understanding. Should the issue persist, please do not hesitate to reach out to us at support@renpho.com.Hate this updated app
I don’t know why they upgraded it to a different app. This app is worse in every way. Not easier to use, so I deleted it and I’m continuing to use the older one. The original app is so much easier, plus, I can go way back to when I started losing weight as my starting weight. The older app is absolutely wonderful and I love it. This app, when I put the date where I want it to start my journey, it doesn’t stay. I emailed them and the reply was this app is better in every way. Not so.Show lesscantwait2retire
Developer Response
Hello Customer, I understand that the new app doesn't meet your expectations. Please accept our deepest apologies. The APP defaults to compare the newest data with the second most recent set of data. If you want to compare the newest data with a fixed starting weight, you can reset the data comparison baseline to any specific data in your history. Please follow the steps below: 1. Open the APP, it will default to the "Home" page of the APP. 2. Tap "My device", this will take you to the measurement page of the body fat scale. 3. Tap "Set up" in the upper right corner of the data comparison tab, this will take you to the "Select data" page. 4. Tap the date on the calendar and all the measurements taken on that day will appear below. 5. Tick the target measurement that you wish to set as the starting weight. It will take you back to the measurement page of the body fat scale and the data comparison baseline will have been changed successfully. Tips: If you want to compare the newest data with the second to last data automatically later, you can tap "Set up" as the third step above and untick the previously chosen measurement displayed on the next page. It will then take you back to the measurement page of the body fat scale and now the data comparison baseline will have been changed successfully. If you have any other questions, please contact us (support@renpho.com).
