Leave a Review Renpho Health
Fake reviews
Update: They doubled down and defended their shady practices so I looked deeper. There are many examples of mass 5 star reviews that all appear on the same days. They are clearly faked to improve the app rating. Avoid this dishonest company and their questionable products at all costs!
Original: All of the 20+ reviews on Feb 22nd are 5 star. Most other reviews are 1-2 stars and are much less clumped together date wise. Such an obvious attempt to increase the app rating and fool potential buyers. Why not make the app and products good so they can generate natural good reviews? Buyer beware.Show lessGoodch1971
Developer Response
Hi Goodch1971, these comments represent valuable feedback from our actual users, and we greatly appreciate their input. We encourage all users to continue providing feedback as it helps us enhance our products and improve the functionality of our app. Have you encountered any issues while using our product or app? Could you please provide more details? We are committed to providing you with the best possible support and assistance. Please kindly contact us via email (support@renpho.com). Sincerely, Renpho Customer Service TeamNot So Great
One of the things I liked most about the old app is that all of your information was on one screen. Having to individually click through weight, BMI, body fat, metabolic age, etc is not efficient. I understand clicking individually to see trends, but the at-a-glance view of the most recent numbers is really lacking in this new app.
The same goes for measurements/ circumstance. Why isn’t there a way to see all of my latest measurements on my screen?
Also, this seemingly took away the ability to be connected with one’s person community (family and friends) and added a “community” tab full of strangers. New app looks nice, but is definitely lacking in areas that the old app possessed.Show lessTia Mil
Works fine as a sale but…
I don’t actually think it measures anything beyond how much you weight. I think it has predetermined measurements (BF, Water, Protein, etc…) for every weight. It said a weight I had 3 weeks ago and a weight I weighed today (they were the same weight) had the exact same BF, water composition, Protein. Etc…Show lessColonelzander
Multi user issue
My wife weight gets “intelligently” assigned to me. I cannot find a way to move it to her data. Otherwise it a nice program.
While I can delete from mine and manually add to my wife, it will never do it automatically until our weight difference exceeds the programs setting for “intelligently” assigning. There should be option to turn it off or transfer settings between users! Old app was better and full screen on iPad!Show lessJay189144
Developer Response
Dear customer, If the data is assigned to the wrong profile, we suggest you delete the data in the wrong profile, and add the data manually in the right profile. If you want to delete a measurement, please follow the steps below: 1. Open the APP, it should default to the "Home" page of the APP. 2. Tap the "Weight" card on the "Home" page or tap "Body Fat Scale" listed under "My connected device", this will take you to the measurement page of the body fat scale. 3. Tap the "History" and go to the history measurements section 4. Tap the correct date on the calendar 5. Tap the delete icon on the upper right corner of the page 6. Select the data you need to delete 6. Tap "Delete" at the bottom of the page 7. Tap "Confirm" If you want to add a measurement, please follow the steps below: 1. Open the Renpho Health app. 2. Click your "Weight"/ "Body Fat"/ Scale device column to enter the measurement page. 3. Tap "..." icon on the top right of the page. 4. Choose "Manual Input" 4. Swipe and select the data(Date, weight, body fat%) you want to input 5. Tap "Save" If you have any other questions, please feel free to contact us(support@renpho.com)Apple Watch Ultra 2 data sharing issue
This app and the associated scales are usually easy to use. However I have encountered an issue while taking weight measurements in the Apple Watch app, when taking a measurement the data does not sync to apple health. It remains recorded locally in the renpho health Apple Watch app, and in the iPhone renpho health app, but will not show via apple health. When taking a measurement using an iPhone the data syncs immediately with apple health. It would be great if I could only use my watch when recording health.Show lessCejayhale
Developer Response
Hi customer, After measuring data on the Apple watch, you need to click "Start Measurement" on the mobile APP, and then the data on the watch will be transferred to the Apple watch. If you have any other questions, please feel free to contact us(support@renpho.com)Not syncing data with apple health
Old app syncs data better with apple health than this one. I downloaded this because old app doesn’t support renpho tape measure. Seems like in gives bit inaccurate measurements with measure tape as wellNeel1278
Developer Response
Dear customer, Please follow the below steps: 1. After installing Renpho Health App and logging in successfully for the first time, a pop-up will prompt to ask whether to allow Renpho Health to access all your health data, please tap Allow in the upper right corner; 2. Open Apple Health, enter your profile, tap Apps>Renpho Health, tap "Turn All Categories On"; 3. After authorization, your Weight, Body Fat Percentage, BMI, Lean Body Weight, BMR and Height data will be synchronized to Apple Health. Tips: Please note that only the main user's data can be synchronized, and the measuring user's data cannot be synchronized. If you have any other questions, please contact us(support@renpho.com).Useless, won't connect to Renpho Scale
Old app worked fine. This app, aside from losing 2+ years of trends (thanks a lot), connects to scale then disconnects every time I step on. Don't waste your money on the scale and don't waste your time with the app.riff royalty
Developer Response
Dear customer, If you weigh multiple times during the day, the app can keep all the measurements. In the trends display, it will default to display the most recent weigh-in for a given day. If you want to check the trends, please follow the steps below: 1. Open your app, under the "Home" page, click "Weight"/"Body fat" Column to enter the "Trends" section. 2. Swipe the icons of various indicators at the bottom of the page left or right. 3. The trend chart will display the reading trend of each indicator. If you have any other questions, please contact us(support@renpho.com).Bluetooth problems
Amazing that Apple lets this app continue to operate when it’s been known for ages that this app interrupts Bluetooth audio connectivity from other apps. This supposed health app has made taking walks or going to the gym a sensory and mental nightmare because my Bluetooth connection keeps cutting out for 5-10 seconds at a time while I’m listening to podcasts, books, or music specifically due to this app.
Edit: Ignore the response from the developer under this review. Turning off background refresh does not help. The only the thing helps is turning off Bluetooth for the app or removing it entirely.Show lessNatanCohen
Developer Response
Dear Customer, We extend our sincere apologies for any inconvenience you may have experienced. You may turn off the background app refresh by navigating through: Settings -> Renpho Health -> Background App Refresh Should you have any additional queries, don't hesitate to contact us at support@renpho.com. We'll strive to provide prompt assistance. We appreciate your understanding. Best Regards, Customer Service Team.Friends equaled accountability. You took that away!
Not being able to conveniently see all my friends together every day, to see how they are doing and how much I need to work on my losing weight was the best part of your app? I absolutely hate this new app and I’m looking for a new scale that has a great friend connection like you had on the old app. Can you bring that back? Please bring our joy back.Show lessRudyBaro
Developer Response
Hi RudyBaro, Sorry for the inconvenience caused. If you want to check your friends, you can click the friends button on the Me page. Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamAwful
Loved the old app. Never had an issue. This new one will not hold my information from my last weigh in. It’s happened 3 weeks in a row. I get on and all the previous information is deleted from my history. So I have no trends, nothing to show me how much I’ve gained or lost because it’s like I’ve stepped on for the first time. So disappointing. I’ve used the previous app and it was great. I don’t understand why the change to this one that does not work. I will have to look for another scale and an app that works with it.Show lessLaswendys
Developer Response
Hi Laswendys, we sincerely apologize for any inconvenience caused. The homepage of the app will default to display the last measurement only. You can check all your measurements on the trends page. Would it be possible for you to contact us via support@renpho.com with some screenshots of the issue? Sincerely, Customer Service Team
