Leave a Review Renpho Health
Love my Scale! But mostly the app is amazing
Loving my scale so much, this app gives you everything you need in order to track your weight !
Me and my husband have it on ur phones so whenever he is using he just opens the app and it captures his weight and when I’m using I do the same thing, open the app and it captures my weight!
Super easy, user friendly! You guys did awesomeShow lessChepeda
Use it everyday
I have used my Renpho smart scale everyday for three years, and I have learned so much. The simple act of stepping on the scale everyday, and paying attention to trends has given me tremendous insights into how my body works. Consequently, I have maintained a healthy and comfortable weight for years now, and I couldn’t be happier.Show lessESVorm
Wealth of information
It only takes a couple minutes but provides a wealth of information to track my health.raduede
It does what other tools are trying to do at an additional cost
Made me realize the cost of the weight scale is much more valuable than paying for a subscription.MammaZ0404
Best scale I’ve had
I literally use this scale every day and it has tracked my weight loss for the past 2.5 years. I also have the tape measure so I can track my inches lost too. The seamless syncing to my phone is the greatest part of it. I can easily look back at any day to see what my weight was. It also syncs to my app I use to track macros and to the Apple health app. You get all those premium features for a one time purchase cost without a subscription. If you’re on the fence about purchasing, DO IT!Show lessynotony30
App won’t pair Renpho body scale with iPhone 11
Just purchased the Renpho body scales, downloaded the app but I can’t pair the scales to my iPhone because when I go into the Renpho app settings on my iPhone it does not display nor give me the option to request Bluetooth permission (all it displays is Siri and notifications options). I have deleted and re-downloaded the app numerous times as well as restarting my iPhone. How can I pair/synch my scales via the app to my iPhone when it does not show the Bluetooth permissions option?!Show lessMizDoubleU
Developer Response
Dear Customer, We truly regret any inconvenience you've faced. As a next step, we suggest attempting the operation with a different phone. If the issue continues, please don't hesitate to contact us at support@renpho.com. We stand ready to assist you at a moment's notice and appreciate your understanding. Best Regards, Customer Service Team.Bluetooth problems
Amazing that Apple lets this app continue to operate when it’s been known for ages that this app interrupts Bluetooth audio connectivity from other apps.
This supposed health app has made taking walks or going to the gym a sensory and mental nightmare because my Bluetooth connection keeps cutting out for 5-10 seconds at a time while I’m listening to podcasts, books, or music specifically due to this app.Show lessNatanCohen
Developer Response
Dear Customer, We extend our sincere apologies for any inconvenience you may have experienced. You may turn off the background app refresh by navigating through: Settings -> Renpho Health -> Background App Refresh Should you have any additional queries, don't hesitate to contact us at support@renpho.com. We'll strive to provide prompt assistance. We appreciate your understanding. Best Regards, Customer Service Team.App constantly logs me out and takes hours to sync back up the data
Why does this app log you out randomly, and why does it need to resync all the data every single time, I literally can’t log back in because it takes too longAwes0medyejfhiirjsdg
Developer Response
Dear Customer, Our sincere apologies for any inconvenience you've experienced. Kindly note that our app does not randomly log out users. If you haven't used the app for a long period, it will log you out. Could you please let us know how often you are experiencing these logouts? Rest assured, once your data is synced to the app, there is no need for re-syncing. The scale can be used in 2 ways: 1. You can use the scale with the app open and have the scale synced with your phone. The measurements are uploaded to the app immediately. 2. You can use the scale without your phone. When you open the app turn on the Bluetooth and GPS(for Andriod) and wake up the scale next time, the stored data will be uploaded to your account automatically. If you have further concerns or queries, please don't hesitate to reach out to us at support@renpho.com. We're committed to providing prompt assistance and appreciate your understanding. Best Regards, Customer Service TeamAwful design and layout
The old app was way better. I see the developer responses here saying this one is new and improved but that ignores all the user response you are getting
This layout is so much harder to use. In fact I can’t even seem to navigate to anything useful. For example, I can see my BMI as a number but that doesn’t give me any reference point to whether it’s good bad or indifferent.
You have basically turned a good product into a bad one with a badly thought out, badly implemented app. Whoever the product manager is for this should be ashamed.Show lessel-gordo
Developer Response
Dear customer, If you tap the specific body composition metrics on the homepage of the app, the app will display the recommended range for you based on your profile. Different color indicates a different health status. We suggest you can add the measurement page to home screen for a better friendly-user expierence: 1. Upgrade our APP to the version 5.9.4(or above) 2. Click the body fat scale device or "Start measurement" under the card to enter the measurement page. 3. Click "Settings" on the buttom right of the page. 4. Click "Add to Home Screen" and follow the instructions. 5. Then you can click the shortcut to enter the measurement page straightly. If you have any further questions, please don't hesitate to reach out to us via email at support@renpho.com. We'll do our best to assist you promptly. Thank you for your understanding. Best regards, Customer Service Team.Poor interface
I’ve used Renpho products for a number of years and the new app is totally inferior to the original. The weight monitoring section of the app is far less intuitive following the update with you now only having the trends view.
Won’t be buying any new products that rely on the new interface.Bwlmog76
Developer Response
Dear customer, We suggest you can add the measurement page to home screen for a better friendly-user expierence: 1. Upgrade our APP to the version 5.9.4(or above) 2. Click the body fat scale device or "Start measurement" under the card to enter the measurement page. 3. Click "Settings" on the buttom right of the page. 4. Click "Add to Home Screen" and follow the instructions. 5. Then you can click the shortcut to enter the measurement page straightly. If you have any further questions, please don't hesitate to reach out to us via email at support@renpho.com. We'll do our best to assist you promptly. Thank you for your understanding. Best regards, Customer Service Team.
