Aura Support
Aura Support I need you to fix your text message notification alerts every time when I lock my credit score before I was able to receive text message notifications, and when I unlocked my credit score, I would receive text message notifications and I receive notifications out of the Aura app, I don’t receive those anymore and I have my notifications turned on. You need to fix your app. Your app in your text message notifications are still having issues you need to fix your app actually concerning because if I’m ever in a situation where I receive a notification and I don’t see it that is very critical so please fix your app immediately and please get it to fix your app immediately I don’t know what you need to do. Please fix text message notifications and fix out of app notifications but if I can’t receive them, it’s very critical to receive text message notifications. If you could please fix it that would be great. add fix out of app notifications. I need you to fix text message notifications an app notifications which is critical when I’m not on my phone I want to be able to receive the notifications immediately so I know my identity is being protected any time that there’s alert that I don’t recognize and it not me so please fix your app immediately.
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Response from developer
We're glad you are enjoying the service. Thanks for your feedback.
Aura Support
Aura Support I need you to fix your text message notification alerts every time when I lock my credit score before I was able to receive text message notifications, and when I unlocked my credit score, I would receive text message notifications and I receive notifications out of the Aura app, I don’t receive those anymore and I have my notifications turned on. You need to fix your app. Your app in your text message notifications are still having issues you need to fix your app actually concerning because if I’m ever in a situation where I receive a notification and I don’t see it that is very critical so please fix your app immediately and please get it to fix your app immediately I don’t know what you need to do. Please fix text message notifications and fix out of app notifications but if I can’t receive them, it’s very critical to receive text message notifications. If you could please fix it that would be great. add fix out of app notifications. I need you to fix text message notifications an app notifications which is critical when I’m not on my phone I want to be able to receive the notifications immediately so I know my identity is being protected any time that there’s alert that I don’t recognize and it not me so please fix your app immediately.
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Aura Support
Aura Support I don’t know why you can’t go in your system on your servers and find the cord issue why some customers not able to get text message notifications and receive app notifications out of the app if they ever get alert in the aura app and get text message notification when you unlock unlock your credit score when you get any alert, please find the court issue why some people are not receiving text message, notifications or app notifications. It’s very frustrated that you’ve been taking this song to fix the problem. Please fix it immediately. Don’t bring it next software update until you find a quart issue. Why some customers not receiving text message notifications when you unlock on my credit score or app notifications. Aura it’s very frustrated that your company is not find the court issue to solve. The problem defined the bug in your system. That’s not allowed in certain customers to receive text message notifications one out of app notifications if they ever get Alert from the aura app. I love your company 100%. It is very frustrates me he won’t find a court issue to solve the problem in your servers to fix it 100%. please go in every file every server to find the court issues. My customers are not receiving text message notification or out of app notifications.
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I so frustrated at this point
I got aura cause my mom recommended it and so I did but I had to cancel it the first day cause it didn’t transfer my information to the app from the website and I can do anything to change settings or anything cause it just send me to the app which when I go to the app I’ll sign in and it just keeps telling me to pay for a subscription which why if I already subscribed?? So fine I cancel the subscription I had on the site and I retry again but only on the app…guess what it doesn’t recognize I paid and keeps telling me to buy a subscription literally no matter what I do so I cancel it emailed and signed out the app and deleted the app. I thought everything was fine cause I got an email showing the cancellations on the 19th of June and yet now I’ve seen a charge for 120$ on the 30th of June! I have the emails of confirmation that it was canceled so why am I still getting charged?
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Response from developer
Sorry for the trouble you are experiencing with our app. We understand this can be frustrating. We advise checking the payment and subscription area of the apple store. We'd be happy to take a look into this for you, please contact us at app-support@aura.com. Thank you.
Unimaginable That This Happened to Me
I never thought that I would ever need one of these services! Yet here I am in a recent position of a data theft that was allegedly stolen by a sitter for my mother. You just can’t trust people these days! I’ve had Aura for only a few days and I have to tell you they are a vast source of ways to protect your identity and financial resources! I never knew of things such as the dark web! Aura started out on day one by sending me warnings about personal info which is out there and how to protect it. Heck…there’s even a VPN for you to use to browse the net and conduct transactions undetected! I give Aura a definite 5-STAR RATING!
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Response from developer
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
I’ll continue with the app as long as it keeps improving
When I first got the app it was out of necessity. I had fallen victim of id theft and so I needed to go thru a lot of hardships to finally feel safe. Aura was a big factor in helping me find my peace again. I can’t even lie I really like this app. However I also did have issues with the vpn on my last phone and on this one. Each time I would turn it on even my Verizon service wouldn’t work but it seems that the bug has been smushed because It works now , so thank you.
Ps one suggestion is with the credit reports I would like the number of whoever is running my credit to ask them why maybe a solution incase it’s not me who’s wanting a credit report or wanting to open a new account because again it’s happened to me before.
Ps one suggestion is with the credit reports I would like the number of whoever is running my credit to ask them why maybe a solution incase it’s not me who’s wanting a credit report or wanting to open a new account because again it’s happened to me before.
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Response from developer
Hello, we are sorry to hear about this. Please feel free to email us at app-support@aura.com so that we may go over additional details and information to further assist you.
Lack of Customer Service
Was thinking this app was going to make a difference, but all in all it really just compiles information and gives you updates on when a company looks at your financials or personal information. Essentially it is the same thing for when someone views you on LinkedIn and you get a notification saying someone looked at you. The majority of the services this app provides are all features that your bank already has as an available option. I tried to cancel 4 days before the monthly subscription date was coming up and was not helped. Then I tried to cancel and the representative kept trying to upsell me as I was trying to cancel. It felt disingenuous as I was explaining my frustration that the response was that I should spend more money with them. I was told that it is physically impossible to be refunded and was told that they could not help me at all. While having the app, I never used it and it was just background noise. There are tons of other alternatives that are on existing apps we have with our banks. Customer service couldn’t care less. I would not recommend this app.
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Response from developer
Hello, we are sorry to hear about this. Please feel free to email us at app-support@aura.com so that we may go over additional details and information to further assist you.
A Jack of All Trades is a Master of None
I'm going to keep this short because there is a free trial that you can use and form your own opinion. The biggest draw is its all-in-one functionality. You sign up and log in and then you are given a tour of all its services an features. Yes, it does everything it advertises but doesn't do it great. The biggest disappointment is the password manager. Unlike other services that allow you to import or save passwords as you use them, Aura requires you to type everything in like you're using a secure notepad or something. The VPN is ok but lacks features that other VPNs have for cheaper. Finally, lets talk about the Data broker. I have no proof but after I canceled my membership I started getting 5-6 spam calls a day and 20 or so marketing texts. I suspect they take your info and send a removal request to every company regardless if they even have your info. Well now 500 companies know that you have a live and working number. Like I said, try it out
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Response from developer
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. Always feel free to call us at 1-833-552-2123.
Aura, technical support shines.
I called order up for technical support. I had never called them before, so I did not know what to expect. The agent who assisted me was very patient and knowledgeable about the app. I wanted to learn how to change my passwords from within the app. They were able to help me do this, even though it took a little bit of time because of my lack of knowledge of the app. The support I received was truly outstanding, and if I could, I would recommend that this agent be remunerated for their superior and highly human interaction. I could not be more happy with the support I received today. Thank you.
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Response from developer
Hello, thank you for sharing your amazing experience. We promise to keep working hard and diligently.
Clunky, timed-out, a big waste of time
We had high hopes for this app but after only one day, we will be canceling our free trial. Download the app and it never ever loads my account information. It just keeps on saying “loading account information”. Unfortunately you can’t access your account settings online because it just takes you right back to the app. Tried to set my daughter’s limitations but because of aforementioned issue, it wouldn’t let me change them. It does not allow for more judicious blocking either you block something entirely or not at all. Daughter’s phone would not connect to wifi while the app was on her phone, even though the restriction is for browsing in safari, not to deny her access to wifi. As a test, I asked my daughter to remove the app which would essentially give her full access to the internet. She deleted the app. No notification that the app was deleted, but still READS that her device is connected to my account. Dangerous! I tried update phones, reloading the app, updating the app, nothing. Bottom line—google, if you can actually believe this, has more safety features that allow me access than this service, which is sorta like saying that I’d feel safer with a psycho. Absolute garbage and a total waste of time- I spent HOURS trying to get this thing to work—all for nothing. Avoid.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the parental control feature. We'd be happy to take a look into this for you, please contact us at +18335522123 or email us at app-support@aura.com . Thank you.
