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Does not connect
My heRing aids are recognized by my iphonr but this
app cannot find them. Uselessx2468
Developer Response
We're sorry to hear that you're having trouble getting connected to your hearing aids. We recommend that you work with your hearing professional or you can contact our support line at 1-888-852-3765 for further troubleshooting.Works as advertised
Works great. One of those apps that pretty much explains itself without having to trudge through a lot of instructions. Keep up the great work😊Rekjr
Unreliable
I download daily and have to reconnect hearing aids se real times a day for my father. The hearing aids are nice when they work which is not often and the app is full of flaws. It did not notify us of a fall and it doesn’t accurately track steps. Useless.reviewer 67103
Developer Response
We're sorry to hear you're having difficulties and we recommend that you contact our support line at 1-888-852-3765 for further troubleshooting to get you connected initially. Daily downloading and reconnecting should not be necessary.Not loving it
Can’t reliably get it to find the hearing aids using Bluetooth or accessibility on my phone. It disconnects me all the time. Honestly it’s the most frustrating and unreliable app. It also does not count steps accurately and logs random exercise that has not occurred. Needs a lot of work to be user friendly. Very very frustrating.Show lessNot loving it
Can’t get it to find the hearing aids using Bluetooth or accessibility on my phone.Horrible!
App constantly looses connection to hearing aids and provides far less control than th controls Apple provides. Clearly no one put any effort into this.Lady Yada
Developer Response
We're sorry to hear that you're having trouble with your phone staying connected to your hearing aids. We recommend that you work with your hearing professional or you can contact our support line at 1-888-852-3765 for further troubleshooting.Frustrating
I have downloaded this about once a week for over a month since getting my Genesis AI hearing aids. It always works for a day or two then just stops working. It says the hearing aids are off when they are actually on and working. The program and edge modes stop working as well as the other functions. I have deleted it and will wait for an actual fix to happen.
Reinstalled the app and when it stopped working I rebooted my phone and it works again for a day or two then goes out again. Faster to reboot the phone instead of deleting and reinstalling the app but it should not have to happen at all.Show lessTOTS5q
Developer Response
We're sorry to hear that you're having issues. Please contact our support line at 1-888-852-3765.Doesn’t work for me
I keep getting the message “hearing aids not found” even though my bluetooth is on and paired to my iPhone.Larryespo
Developer Response
We're sorry to hear that you're having trouble getting started. We recommend that you work with your hearing professional or you can contact our support line at 1-888-852-3765.Frustrating
I have downloaded this about once a week for over a month since getting my Genesis AI hearing aids. It always works for a day or two then just stops working. It says the hearing aids are off when they are actually on and working. The program and edge modes stop working as well as the other functions. I have deleted it and will wait for an actual fix to happen.Show lessDeveloper Response
We're sorry to hear that you're having issues. Please contact our support line at 1-888-852-3765.Does not work with Translate and will not pair remote control or TV streamer!
Using IPhone 14 with latest OS. Trying to use TRANSLATE, it shows boxes but nothing appears when you activate mic and speak. Remote control and TV Streamer do not pair. Website claims that all the functions work and 2.4 accessories will also work. THE AIDS WORKS GREAT BUT THE APPS NEEDS TO ADD THESE ADVERTISED FEATURES. I have strong wi-fi AND cell signal. HELP!Show lesspdegel
