Leave a Review My Starkey
Don’t buy
Terrible feedback issues when listening to music on radio or in church. Have to continuously adjust volume. There is nothing automatic.
I’m going back to Signia hearing aids.Irish in va
Developer Response
Thank you for your feedback.Mostly doesn’t work at all !
When the app works it’s great and allows me to control my Genesis AI 2400 hearing aids. But, 60% of the time it doesn’t work at all. ( No recognition that the aids are connected and no volume or any other controls.) The connectivity to my iPhone 14 Pro does work with it’s native app. Thank goodness. But not with Starkey’s. I have contacted the Starkey techies and they’ve tried their best to solve the problem, to no avail. Nice folks at Starkey: smart and concerned. But they just can’t figure it out. My own, unverified, explanation is Starkey can’t keep up with the upgrades to Apple’s iOS.Show lessJust can’t get it right.
Developer Response
Thank you for the feedback.App seems to be the problem
Have had to delete and reinstall this app for my husband about every three days…he had been using Thrive with his old hearing aids with no issues but was time to upgrade. Not we are not sure that was a good move
UPDATE:
Still having issues with your app …. Anytime they find another Bluetooth running they disconnect from his hearing aids. Since so much runs via Bluetooth these days this is an issue…..App is the problem. I am still deleting and reinstalling the app at least once a day ….. if I’m lucky it is every couple of days.Show lessbeereerer
Developer Response
Thank you for the feedback. Please insure that other Apple devices with the same iCloud account as your husband has the Bluetooth turned off. This will prevent them from connecting to the hearing aids without you knowing it. If the native controls work, then the app should find the devices. You can try closing the app by swiping up and opening it anew.App keeps crashing
Had hearing aids for about a year now. App seems to be getting worse. Now, almost daily when I put in hearing aids when I wake up on the morning, I have to delete app on phone and re install as app fails to find hearing aids or only finds one. This takes about three- minutes with fiber optic, but if using cellular data, can be up to 19-13 minutes. Irritating for sure. And when paired with phone for taking calls, I hear caller perfectly but caller can not hear me and I have to change phone setting to speaker phone so I can be heardShow lessRxboss
Developer Response
Please don't delete the app. Try restarting the phone or closing the My Starkey app. When you open it anew it should find the hearing aids. The sound quality of the phone calls might be due to the bi-directional function, were the hearing aid microphone picks up your voice. You can toggle this feature off is you triple-click the right side button and turn off the Mic Input.Not as reliable as it should be.
These are great and all but I do have one pretty major issue. It’s not a software issue but a hardware issue. Now since, i am not sure where to leave this type of feedback, I will leave it here. Just about every other day, these things do not charge together during the end of the night. It’s either one or the other that refuses to charge completely throughout the night, only to find out in the morning, one side is sitting at half or less battery life. It’s incredibly annoying. They charge quickly, thankfully, but it’s an issue that doesn’t need to exist at all. The charger clearly shows both have been plugged in, and yet by the morning, one of them is not at full charge. I have tried several things but to no avail.Show lessBionic988
Developer Response
Please work with your Audiologist to see if there is an issue with the charger.App is controlling the volume/muting when on phone
This must use AI and changing volume while I’m trying to have phone conversations. I had to delete the app and then change to earbuds while on phone because other people saying my voice sounds like I am moving far away and they say sounds like we are in a tunnel.
Gotten to point family don’t call me anymore because too aggravating
Why is app controlling what others hear, should only control what I hear and that should be me adjusting it, not the app being in control making changes. Is there another app that will work with Genesis hearing aids?Show lesslive2dance
Developer Response
Thank you for the feedback. Your description makes it sound like you are using the 2-way audio function. Try turning that option off.The App Works Intermittently
I appreciate all the features and at some point will be able to seamlessly integrate their functionality to my needs.
The App itself however has many problems. The main problem is that it turns off a few seconds into opening it, rendering the experience frustrating.
At some point I delete it and reload and the problem remains.Show lessnycide
Developer Response
Thank you for the feedback. Please try closing the app, or toggling off the Bluetooth of the app under settings. If the aids are connected under the Accessibility screen, it should find them when you navigate back to the app.Bugs galore
I’m new to hearing aids.
I’ve been exploring and using this app now for a couple of weeks and witness much of what others are reporting. Bluetooth connectivity, app crashed once and save settings don’t hold even after using choosing custom program.
Why do I have to keep resetting EQ after setting up a custom program?
I gave you this rating because I expected more from it.
Please fix these bugs and starting listening to your customers and maybe I’ll up the rating.Show lessBudinski52
Developer Response
Thank you for the comment. We are finding that some are setting up custom memories, however, they do not know have to access these memories once they are created. Please email us from the app and we will be able to see if you are having a problem with custom memories not being saved.Poor application support
Wish I would have tested other brands! Bluetooth is absolutely terrible! I would trade battery life in a hot second for the ability to even take a phone call. Totally worth less feature. Critical apple updates will render the application useless. I’m running 17.5 which is supported however after update phone will not connect… life was better before this purchase. Currently sitting in their charger as my AirPods are far more useful…Show lessThardcore
Developer Response
Thank you, Thardcore for your feedback.Latest update has bugs
I just went through my first update a few weeks ago. My initial setup with hearing aids and the app went GREAT. Then I got the update and now it is constantly shutting down or disconnecting. Hearing aids start to sound very tinny like coming through a can. Today it is just the right ear. Try to reboot app then reboot whole phone. Turn hearing aids off and power back up. It will not recognize the right ear. Meanwhile the right ear is working at full sound. Very frustrating hopefully they can fix soon or I can return to previous versionShow lessSean 2437
Developer Response
Thank you for the feedback. Please, please, work with your Hearing Health Professional to adjust your frequency response.
