Leave a Review My Starkey
App Drains Device Batteries
I sent in a review a few days ago but it did not get posted. I started using this app a few days ago with my new Genesis hearing aids. I have been using the Thrive app for nearly four years with Starkey Livios. In my opinion, Thrive is laid out better, but the biggest problem I have with this app is the fast battery drain on either the iPhone or the iPad. If the hearing aids are paired with either device, no matter how far apart they are from each other the battery on that device will drain down at least 50%, even when the app is off and the hearing aids are in the charger. I switched devices and paired them with the other device (only one device at a time is supported). The battery on the connected device drains quickly. This is a big problem, especially with smaller phones that have smaller batteries.
Update: I believe a recent app update has fixed the problem. Thank you. I changed my rating to 5 stars.Show lessOld Dusty Dog
Developer Response
Thank you for the feedback. The battery drain on the Apple devices while connected to the hearing aids and app should not be a huge battery drain problem. Please ensure you are on the latest iOS. If you would like to email us from the My Starkey App we will reply with specific troubleshooting steps.Subpar
Since the latest Apple update, the app fails every 48 hours and doesn’t recognize the hearing aids. I used to delete the app and reinstall. Now, I reboot the iPhone every 2 days and the app will work then won’t recognize the hearing aids. I never had any problems with the Resound App. I have the latest Starkey Genesis AI and the app keeps cutting out. I have IPhone 13 Pro Max with the latest updates. Doesn’t matter if I uninstall and reinstall the app. Frustrating!Show lesscck31
Developer Response
It sounds like you have other Apple devices in the area using your iCloud account which lets those devices connect directly to one of the hearing aids. You would not know this is happening unless you check the device. Turn the Bluetooth of on these devices. You do not need to uninstall the app.I have had to delete and reinstall it multiple times
This app freezes daily. It does not record my health data accurately and I am a new hearing aid user still in my trial period and it has made learning to use them extremely difficult. I am disappointedtulsathyme
Developer Response
When the app freezes there will be problems with recording the health data. I think you would benefit from unpairing the hearing aids and pairing anew.No edge mode no live listen to iPhone
No edge mode found on my Starkey as advertised, also no live listen through iPhone for remote listening. Custom programs don’t hold individual volume or equalizer settings , no way to edit or delete existing custom programs Needs updatedA. Beris
Developer Response
Thank you for the feedback. Please contact your Audiologist. The live listen is a Apple feature, and if you don't have it, that means there are problems.Pain in the patoot for money spent
Must Delete app and reinstall at least once sometime twice a week just to get updates. A restart does not work . Error messages that say “am not able to connect with devices”. What use is it if I have to go back to store for them to adjust so they will work for another week? . Charger was replace already once in 6 weeks now one of my aid will not charge nor stay charged other works just fine.Show lessAnnieOK52
Developer Response
Thank you for the feedback. If sounds like you might have other Apple devices in the home and it could be connecting to your devices. Please try turning off Handoff and see if that helps.A pathetic app for $6k hearing aids
Gets progressively worse after each update. Bypassing this for the iPhone hearing aid settings.
Responding to the non-response received from Starkey, I’m well aware that I can use my iPhone to adjust hearing aid settings. What is the point then of the Starkey app, recommended by your partners? Do hearing professionals know that the app randomly drops the Bluetooth connection or doesn’t connect at all, arbitrarily changes the volume setting of one or both devices, etc. (read the other reviews)? Short of iPhone failure or battery issues, an app for a $6k device should work. My 1-star rating remains.Show lesstlshuck
Developer Response
Thank you for the feedback. Yes, you can use the Native Controls on the phone only.One star because zero is not an option
Low probability these hearing aids are not returned for a refund, and the app is a major reason. The aids stayed connected to my phone while I had them in the case, so I disconnected them to use you tube, and there is no way to reconnect them, or no way that an app- literate person can discover even when searching “help.” Yes, your streaming or music will not be loud enough to hear even with the volume all the way up
Worse, theses aids are UNUSEABLE for phone calls in anything but a sterile environment. No option to mute the ambient sound, and I could not hear or be heard. Switched to my air pods, which work just fine.Show lessUnklGear
Developer Response
Thank you for the feedback. We wish you well on your hearing health journey.Needs more tinnitus choices
For the exorbitant cost of these hearing aides (ai Genesis 24) the app used to control them needs to be better. Only one white noise setting is available for tinnitus relief. Can you at least add pink noise as well? This just needs to be better.OH22137
Developer Response
Thank you for the feedback.Unable to Update
Have had these hearing aids one week and am getting the message “The connected hearing devices are not supported by this version in My Starkey. Please update to the latest version of My Starkey”…but there is NO WAY to update. Will see audiologist next week and will return these very expensive hearing aids!!! Beyond frustrated!Show lessLspchrx
Developer Response
Thank you for the email. You can try uninstalling the app and downloading it anew. You can call our Support Team if you would like help.No edge mode no live listen to iPhone
No edge mode found on my Starkey as advertised, also no live listen through iPhone for remote listening. Custom programs don’t hold individual volume or equalizer settings , no way to edit or delete existing custom programs
Needs updatedDeveloper Response
Thank you for the feedback. Please contact your Audiologist. The live listen is a Apple feature, and if you don't have it, that means there are problems.
