Leave a Review My Starkey
My Starkey App keeps crashing
With the most recent My Starkey app update, every time I open the app to use, it immediately crashes. Because of this issue I am not able to use any of my settings/custom modes. Very disappointed and frustrated.JenaAnn76
Left side keeps dropping out
Worked on for the first few days, but after a week my left hearing aid would drop connection and I’d have to open up the battery port to reset it. Gotta go back to the VA and fix this. Not sure if it is software or chip related.Ottsan01
Developer Response
Please update to the latest version of the app.Apple Watch app
Hello
Smart watches are very common now days, I think it’s time to create this app for watches…it would be perfect to adjust to edge mode while in new ambients without having to reach my phone. You guys are the best so let’s stay on top and make it happen👌 thank youLuibozeman
Developer Response
Thank you for the suggest, and the kind review.Mostly Good (updated)
The last firmware update fixed most of the bugs. Tap control is still a joke, only works when I don’t want it to, such as pulling a garment over one of my hearing aids. Tapping doesn’t actually work at all. My audiologist “fixed” it, to no avail.
The tinnitus program helps significantly, but it’s not a cure. I would be great if it was a separate program, rather than an overlay on one the other programs I like to use for it’s intended purpose.
The other wish list item would be to have an Apple Watch app to change some basic settings, such as Edge Mode, answering the phone, volume, music player stop/start, and program changes.Show lessOlemax II
Developer Response
Thank you for the feedback. Please work with your Professional to resolve the double-tap concern.App Drains Device Batteries
I sent in a review a few days ago but it did not get posted.
I started using this app a few days ago with my new Genesis hearing aids. I have been using the Thrive app for nearly four years with Starkey Livios. In my opinion, Thrive is laid out better, but the biggest problem I have with this app is the fast battery drain on either the iPhone or the iPad. If the hearing aids are paired with either device, no matter how far apart they are from each other the battery on that device will drain down at least 50%, even when the app is off and the hearing aids are in the charger. I switched devices and paired them with the other device (only one device at a time is supported). The battery on the connected device drains quickly.
This is a big problem, especially with smaller phones that have smaller batteriesShow lessOld Dusty Dog
Developer Response
Thank you for the feedback. The battery drain on the Apple devices while connected to the hearing aids and app should not be a huge battery drain problem. Please ensure you are on the latest iOS. If you would like to email us from the My Starkey App we will reply with specific troubleshooting steps.Connectivity
I’m really liking the App and easy use of the menu. Connectivity between my I Phone and hearing devices when steaming music is very poor. My phone is located directly on my belt, so it’s only 2.5 feet apart from my devices no matter which side of my belt the phone is attached one ear piece always breaks up intermittedly. However in AI mode and i place my phone directly in front of my TV soundbar i can walk around my home anywhere and it stays connected to my ear pieces. Hopefully Starkey can improve connectivty with newer versions of the App. I have been with Starkey for over twenty years and i receive new hearing aids every three years. The evolution of all these devices is amazing! Keep up the good work.Show lessstumpnocker
Developer Response
Thank you for the feedback. The hearing aids use Low-energy-Bluetooth. I have found when the phone is on the hip, and I'm outside in the open, the connection will drop. If I place the phone higher up in my shirt pocket, it does a much better job.Does not work for me
I have contacted support several times. Done all the steps they recommend. Still will not keep track of health ie. steps or any activity with my hearing aids.Light lady 01
Developer Response
Please email us from the app to let investigate.Crashed
This app worked ok until my last beta update (iOS 17.1). Now it (and hear circle as well) will not progress beyond terms of use. Hearing aids are connected and can be adjusted independently of the app. TV profile has disappeared. Update: app is back up and fully functional-I’m a very happy camper. Apple controls are good but this app does important things Apple controls do not.
Update: App is now working fine. I’m not sure exactly what happened; I did, however, turn beta updates off. Anyway, I’m glad to have it back.Show lessjgaylordjr
Developer Response
Please let us know if you continue to have problems. We do not support Beta versions of iOS.Crashing
App not functioning correctly since update. My Genesis showing not connected. I pair them and then next time I check they are not connected. Very frustrating.Ohio Tree
Developer Response
Please let us know if you continue to have problems. Usually, you can close the app and open anew will resolve it.App Update
The app is asking to update software but doesn’t give you the option to update, so my hearing aids aren’t working.C Fax
