Leave a Review My Starkey
Goes from rubbish to worse
Go look at the Phonak app and do exactly that I have a friend who is using that and it’s brilliant. Good golly a 12 yo can do better theses days. I regret getting this aid now.
Update May21: response from dev is work with audiology office is really not applicable here and certainly inadequate. The App itself is deficient in many ways. So fix that and blame the office. For example: my iphone and iPad see the aid but for some dumb reason the iPad is always chosen as main device. Give me a simple way to grab it back to my iPhone - btw, hand off isn’t a solution.Show lessvnasser
Developer Response
Please work with your Audiologist to figure out why you are not hearing well.Mostly doesn’t work at all !
When the app works it’s great and allows me to control my Genesis AI 2400 hearing aids. But, 95% of the time it doesn’t work at all. ( No recognition that the aids are connected and no volume or any other controls.)
The connectivity to my iPhone 14 Pro does work with it’s native app. Thank goodness. But not with Starkey’s.
I have contacted the Starkey techies and they’ve tried their best to solve the problem, to no avail. Nice folks at Starkey: smart and concerned. But they just can’t figure it out.Show lessJust can’t get it right.
Developer Response
Thank you for the feedback.Poor aids
I got them in August 2023. And They are NOT consistent and break down. My right aid would not keep a charge after 6 months and it had to be replaced. And now my left one won’t connect to the app so they can’t update y to the new version. This really isn’t good.
They seem to fade in and out. When I get them seemingly working ok, I lose the settings after charging.
The charging station is huge compared to other brands but it’s not able to store the wax filter package. Poor design. If they require filters, why not have them kept together?Show lessDToad101
Developer Response
Please work with your Audiologist. The fading in and out might be address with a programming of the devices. Please email us from the app letting us know why you feel you need a smaller charger.First time user of hearing aids
The hearing aids themselves are great! I didn’t even know my doorbell worked until a few weeks ago.
The app….. now that is a totally different story. I have to close and reopen my app several times a day because it won’t recognize my hearing aids. Sometimes it has a message please restart mystarkey. Sometimes it fails so often I just give up on it and take my hearing aids out and be oblivious to the world around me.
Also sometimes when I am done texting and I lock my phone screen, I get very bad shrill feedback in my right ear. This only happens when I have been using my phone. It does not happen anytime else.Show lessZed boy 1122
Developer Response
Thank you for the feedback. Please look for an update to the app.Connecting issues
Yeah, this app has some issues. Intermittently it will lose connection to my hearing aids. The only way to reconnect them is to close and reopen the app.
I constantly have to reboot the TV streamer to get connected. If video is paused the TV streaming may or may not reconnect.
Streaming music through my aids doesn’t work very well. That may be the limits of the aids themselves and maybe not the app. The sound quality and volume is not very good I just use my AirPods, they have a much better sound quality and volume.
The biggest issue is when the app loses connection to the aids. Never happens at a good time.Show lessRick2354
Developer Response
Thank you for the feedback.Great options
This app is so improved from the previous apps -
So many options to improve your hearing in noisecoeburn
Developer Response
Thank you for the kind review. I appreciate you.Genesis AI about 3 months.
Not a bad app. It will sometimes not show my battery percent so I have close and open it again.
What would it take to add the battery percent on the opening page instead of having to go to my hearing to see the battery percent.
Aldi the microphone slider does not have a percent. I have to go to the iPhone app to see the microphone percent setting.
Those two would help a lot.
Does the edge mode come on automatically or do you have to manually apply it?
I turn on the app and it goes to edge mode when I want to be in personal program.
Thanks for your help.Show lessOnemanfortruth
Developer Response
The Edge Mode need to be activated by tapping the icon. If you are not seeing the battery indicator, it's a sign the hearing aids are not currently connect. Close the app and open it anew to refresh the connection and get the indicator. Please continue to your the iPhone controls to see the percentage of volume. There is no need to have duplication of features that will not impact the experience. I do appreciate the feedback.Subpar
Since the latest Apple update, the app fails every 48 hours and doesn’t recognize the hearing aids. I used to delete the app and reinstall. Now, I reboot the iPhone every 2 days and the app will work then won’t recognize the hearing aids. I never had any problems with the Resound App. I have the latest Starkey Genesis AI and the app keeps cutting out. I have IPhone 13 Pro Max with the latest updates. Doesn’t matter if I uninstall and reinstall the app. Frustrating!
I don’t have other devices connected to Bluetooth and I don’t use or have an iCloud account. Still subpar and doesn’t work.Show lesscck31
Developer Response
It sounds like you have other Apple devices in the area using your iCloud account which lets those devices connect directly to one of the hearing aids. You would not know this is happening unless you check the device. Turn the Bluetooth of on these devices. You do not need to uninstall the app.Confused
First let me say I chose to buy the $3500 hearing aids. My audiologist is pretty smart about the aids. They have helped me and I do hear better. I suppose my biggest concern is the My Starkey app. I know the aids are not earbuds. But I have a $5 pair of earbuds that give me surround sound. I purchased a new iPhone 15 hoping this would improve the sound quality from the hearing aids. Has not improved much at all. I have called your customer service and they were somewhat helpful. Please Please do something to improve the quality of your Bluetooth and phone answering on these very expensive devices. And lastly I have to delete and reinstall your app multiple times during the month. If you can help me please let me know.Show lessBaldone52
Developer Response
We are happy to hear you are hearing better. Please work with your Audiologist to see if the sound quality issue is due to the frequency response, 2-way audio, or the Bluetooth volume while streaming.App Drains Device Batteries
I sent in a review a few days ago but it did not get posted. I started using this app a few days ago with my new Genesis hearing aids. I have been using the Thrive app for nearly four years with Starkey Livios. In my opinion, Thrive is laid out better, but the biggest problem I have with this app is the fast battery drain on either the iPhone or the iPad. If the hearing aids are paired with either device, no matter how far apart they are from each other the battery on that device will drain down at least 50%, even when the app is off and the hearing aids are in the charger. I switched devices and paired them with the other device (only one device at a time is supported). The battery on the connected device drains quickly. This is a big problem, especially with smaller phones that have smaller batteries.
Update: I believe a recent app update has fixed the problem. Thank you. I changed my rating to 5 stars.Show lessOld Dusty Dog
Developer Response
Thank you for the feedback. The battery drain on the Apple devices while connected to the hearing aids and app should not be a huge battery drain problem. Please ensure you are on the latest iOS. If you would like to email us from the My Starkey App we will reply with specific troubleshooting steps.
