Leave a Review Red Pocket
App is getting better
Keep the security strong add more features,consider Add apple pay and paypal for another payment method!!!boooooobbb144334
DO NOT GET THIS SERVICE
I’m not joking!! First of all, if you use data at all, make sure you get the plan that has double the data you think you’ll need. Why? Because THE SECOND you hit your data limit, THE INTERNET SHUTS OFF COMPLETELY. No iMessage, no checking your bank account app, you can’t even check the Red Pocket app!!
And I have no idea what others are saying about excellent customer service. When my girlfriend (who is on my plan with her kids) reached out to Red Pocket the first time the internet was shut off, she was told it was the kids’ fault for being so “irresponsible”with their internet usage!! Are you kidding me??
And, as if to add insult to injury, I’m STILL paying for the “unlimited” plan ($40/month); my current phone update on the app SAYS unlimited, AND I DON’T HAVE INTERNET.
Absolute garbage. I’m going back to AT&T. At least my loved ones won’t be called irresponsible by their customer service.Show less31Forever
Anger
This is the worst phone service ever, better to go with a tin can a string than this service. No one knows what they’re doing on customer service, it’s just a circle around for hours.
My phone stopped working about 2 weeks after buying it, wasn’t getting any data and wasn’t able to text or make calls. Contacted support, they’re only advice was resetting my device, I spoke to tens of people all telling me to “ just reset your device” and when I told them that I’ve done that multiple times they just insisted on me doing it. Even canceling this garbage company took way to long. I know it’s one of the cheapest options out there, however save your money and time and go somewhere else.Show lessRedpocket is trash
App is getting better
Keep the security strong add more features,consider adding CDMA network for the one gigabyte plan as well, Also Add apple pay and paypal for another payment method!!!Works fine most of the time
Occasionally fails to start but works mostlyFlyingturt1e
Red Pocket Not Bad; App Slow As Molasses
This app was never very good. Try to get it to refresh and it goes off and sometime doesn’t come back. A time or two I had to restart my phone to reset this darn app. Better off logging in from a browser and delete this app. It had been this way for time immemorial so don’t expect any improvement.Show lessWorld Citizen #?
AMAZING CUSTOMER CARE!!!
It seems like businesses do not cater to the customers anymore, but my experience with Red Pocket has been absolutely top-notch! My service plan ran out the day before a very important phone interview for a job that I desperately need. I did not have the money to turn my service back on until three days after my service got shut off. I got on with the chat care of Red Pocket, and although it took them a while, they got my service turned back on for two more days so that I could take my phone call. I was absolutely shocked. I was 99% sure they were going to come back and tell me there was nothing they could do because it seems like that’s the norm these days. Nobody wants to help the small guy! Well, the small gal in this situation! But Red Pocket came through and hopefully they will be an integral part of me obtaining a new job! I just cannot thank them enough! Victoria was my customer care person so a huge shout out to Victoria! Thank you, Red Pocket! Thank you for caring!
Jennie O.Show lessMothership722
Caution
The app is okay. If you’re considering paying for service do the free trial or buy one month to start. Send texts, make calls, send emails, try every feature and app you have both on cellular and WiFi. If there’s a problem you’ll have no leverage if you’ve paid for a year. My experience has been that customer support are friendly but often offer no solution.Show lessfarleyfarleybdcharlue
It’s okay
It’s no better or worse than their website. Do the free trial before purchasing any plan they offer. Or at least just buy one month to start. Some plans seemingly don’t allow MMS texting, no matter what Red Pocket says .If your plan doesn’t you won’t be able to send photos and videos, only word texts. In the eight months or so I’ve had a GMST plan their customer support have offered no solution.Show lessApp is getting 👍
Keep the security strong add more features,consider adding CDMA network for the one gigabyte plan as well, Also Add apple pay and paypal for another payment method
