Leave a Review Willow®
App Can Be Improved But 2 Days Going Strong
By all means, this app could have so many more improvements, but I haven’t experienced any issues while pumping. Some pet peeves if anything. First night after charging, the pumps would not pair at home, but they were fresh out of the box and under a microwave, next to toaster and kitchenaid. Brought them into work and instantly synced. Gave me not issues pumping at work or at home. Instantly update when I change setting via the app or the pumps themselves.
A few sessions, app has forgotten how long this current pumping session duration has been but shuts off at 25 minutes.
I wish it did log the sessions and times overall vs the last duration and time. I would like to be able to read an article while controls are accessible in the app. A widget and watch controls would be amazing, but not a deal breaker. I saw the app rating before buying pumps, but felt the pumps were greater for my life and app can always update.
Overall, my favorite pump for work and daily life. Hands down would recommend and hope to see app improvements!Show lessMackenzie1270
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts experiences. We've made fixes and improvements in this latest update on some of the issues you mentioned, and passed along your feedback to our team. Some exciting news, in this new update we also now have tracking for your pump sessions and logging your ounces. Update your app to check it out, and if you need help, you can always contact our app team at ecr@onewillow.com.Disappointing
Although the Willow is great- this app does not live up to potential it could have. It often does not sync properly and doesn’t tell me how much longer I have until my session is over. It does not accurately tell me the last time I pumped. It’s 515am currently and it’s telling me my last session was at 545am. Disappointing especially for how much the pump costs and how much they encourage you to use the app for proper updates.Show lessabklim
Developer Response
We are sincerely sorry to read about your App experiences. We’d love the opportunity to gather more information to continue to improve our users' experience and help get you up and running! Please contact our Customer Care App team directly at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you.Serves its purpose but could be more
The app does mainly what it’s supposed to do, allow me to control the speed and mode of my Willow Go pumps. The app would be even better if you could see the history of your pumps as I had to download a different app to keep track of my pumps/keep a history of my pump data. Another pro is that I do like that you can view relevant information about pumping and so on within the app.Show lessCGabel2
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and recent app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.Not Very Responsive
When connecting to the app, the page takes a long time to load. Sometimes I’ll be 3-4 minutes into a new pump and it’s still showing my old pump info on screen. Since the app doesn’t give you a place to track your pumps at all, sometimes I need to go back into the app to see when I started pumping and one from the previous day will load and stay. I’ll have to force close the app and reopen it, then wait minutes for it to load again. The buttons are also not very responsive. It’s annoying.
The pumps themselves have buttons but it does defeat the purpose a bit to have to dig into my shirt to adjust the suction.
There is so much potential for this app that I feel isn’t even being pursued. The pumps are great, the app not so much.Show lessErin E. S.
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts experiences. We've made fixes and improvements in this latest update on some of the issues you mentioned, and passed along your feedback to our team. Some exciting news, in this new update we also now have tracking for your pump sessions and logging your ounces. Update your app to check it out, and if you need help, you can always contact our app team at ecr@onewillow.com.Last upgrade was a total bust
The app had the bare necessities but it paired every time when you opened the app, after this last update I not only have to repair but it doesn’t even find one of my pumps nor does the timestamp work. The only thing that works is the start/off and suction levels. I can’t tell when the last pump session was and since the time stamp doesn’t work most of the time I have no clue how long I’m pumping for meaning the app is basically useless. I’m so sad because I just started pumping two months ago and the app was fine! With this upgrade the numbers got bigger which I thought was a nice touch but everything else seemed to break so not worth the upgrade. Please fix the bugs!!Show lessMonika Valdez
Developer Response
We are sincerely sorry to read about your App experiences. We’d love the opportunity to gather more information to continue to improve our users' experience and help get you up and running! Please contact our Customer Care App team directly at ecr@onewillow.com and provide a description of the issue you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you.Ok, ideas for improvements
This is my go to pump, and as that I am generally happy. The app is where other “systems”/pumps far out do this one. Developers if your listening: lyou can add these simple features to your app and then you would truly outshine your competition: option to track the last few sessions (not just the very last), add an option to input volumen of milk expressed, and create a nice visual chart that tracks this, and last but not least add in the option of a customizable alarm for your next pump. You already have the platform and the programmers, I know you can do this! A lot of mommas out here would leave other apps to the side if we could just do those things here!Show lessShiraaPump
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing or feedback you wish to provide, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.Ugh man…
So glitchy. Its always losing my timer so you have no idea how long you’ve been pumping. I’ll open the app and it will only show me my session yesterday not the current session I’m in the middle of. No way to look at pump history—only your last session. Trouble pairing the pumps all the time. I’m embarrassed I’ve recommended this pump to friends. The pumps work fine but the app makes it very difficult to use.Show lessBarenster
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.Updates make it worse
This app is awful and takes forever to sync up with the pumps. Once I open the app, I always have to wait for it to connect. There’s not much functionality to the app, so I don’t understand why they can’t get the simplest things to work. The timer zeros out all the time. And the app doesn’t accurately tell when the battery is low. These aren’t super complex functions, hire better software developers!Show lessUTEGG234
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.This app is seriously lacking.
It doesn’t even offer the basics! I went looking for my pumping history, sure it had been recorded, only to find this app doesn’t do that!? That seems like the MOST basic feature this app could have! It’s such an expensive product to begin with. I expected so much more from this! Also, no reminders to pump!? Another feature that I thought would be a given!
Someone seriously dropped the ball with this app…Show lessMomRiviewer
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and experiences. If you continue to experience any issues, or would like to discuss further, please feel free to reach out to our Customer Care team so we can continue to look into this. https://onewillow.com/contact/ or call us directly at 1-888-WILLOW-3Very buggy
Since the update in the past month or so the app does not work well and is often buggy. It used to allow you to start your pump from the app and connected way better via Bluetooth. Now I'm lucky if it doesn't take a few minutes to recognize the pumps and often will have the wrong time and will include the timer from the last pump. It used to remember the last pump time and it's a 50/50 shot it will remember it now. I wish it kept a log of pump times for the go but right now I would like the app to just work.Show lesssocfreak1
Developer Response
Thank you for providing this valuable feedback. If there is a new app version available to download, we recommend updating to the latest version available. If you continue to experience any issues, please feel free to reach out to our Customer Care team so we can continue to look into this issue. https://onewillow.com/contact/ or call us directly at 1-888-WILLOW-3
