Garbage Misleading Piece Of Junk
This whole marketing campaign intentionally mislead consumers to think that these accounts are associated with branches and regular citizen banks.
They are not at all associated and if you need help all you can do is call and wait on hold.
It’s pretty messed up that the brand name and market this service pretty much identically to citizens bank and then treat you like you’re the crazy one for thinking they were associated. Stupid.
They are not at all associated and if you need help all you can do is call and wait on hold.
It’s pretty messed up that the brand name and market this service pretty much identically to citizens bank and then treat you like you’re the crazy one for thinking they were associated. Stupid.
Show less
app and website are as bad as the reviews say
Do not open an account with citizens access unless you’re comfortable without access to your account when you need it. I’ve had it less than 2 weeks and have had trouble logging in more often than not
Fix log in Touch ID not working
Touch ID not working having trouble logging in ,has me very skeptical about continuing to business especially if I can’t even login to account my to access my money!!!
Touch ID enabling crashes the app
On my iPhone SE, I’m given the option to enable login by TouchID. When I try to enable it, the app freezes.
For a bank app this is unacceptable. I’m a new customer and as soon as my money transfer complete, I’ll close my Citizens account and take my money elsewhere. Can’t believe such a basic features doesn’t work on a bank app - at least on some phones, I imagine.
For a bank app this is unacceptable. I’m a new customer and as soon as my money transfer complete, I’ll close my Citizens account and take my money elsewhere. Can’t believe such a basic features doesn’t work on a bank app - at least on some phones, I imagine.
Show less
Terrible app & account
There is a delay before the funds appear in the account. I wasn’t able to access my account for an extended period of time. I was unable to contact a representative. I was placed on hold twice for over 40 minutes & gave up. I’ll be closing my account. I wouldn’t recommend this app or this account to anyone.
Show less
Works
I have had no problems with the app and this is the highest online rate I could find. Friend of mine and I both use it.
Could use improvement
I am happy with the bank services but this app could use some improvement. Login with Touch ID does not work. Seems a little buggy in general.
BEWARE BEFORE YOU OPEN AN ACCOUNT!
I haven’t even had this account for 24 hours and it’s been a nightmare. I wanted a new hys to split funds for different things. So i open this account (HUGE MISTAKE). i Cannot transfer any funds into the account. The app and website is terrible. It lags, it kicks you out randomly, it won’t load half the time. I called customer service and was on hold for HOURS before i was able to speak to someone Was told by different representatives that it hadn’t gone through and a ticket was made. I decided i just wanted to close my account. I moved the money to my other Citibank HYS account. All of a sudden a new representative tells me the money is pending and it did go through. It shows nothing is pending on the app or the website and the last representative was not able to see that. This is insane. The hold times are ridiculous. Do your research before you open. I’ve been with Citizens Bank for over a decade and assumed it would be a similar experience. I was so wrong. Not even 24 hours with this account and it’s been nothing but a dang headache. Listen to the reviews, don’t put your money here.
Show less
Great interest rate
As a high yield savings account, it’s one of the highest in the nation, but it’s important to note there’s not much user functionality from the app. The other super important thing to know is that Citizens Access is a branch of Citizens Bank, but it has its own separate website & app. So your login information for Citizens Access won’t work at Citizens Bank. I was confused about that for a few days. Lol
Show less
No Mobile Deposit Even Though FAQs say otherwise
Your FAQs on the website and in the app direct users to deposit checks via the app but the app does not provide this functionality. Do better Citizens!!!! So the only way to make a deposit is to use another account in a different bank and then transfer money to Citizens Access or mail checks via snail mail! What a joke.
Show less
