It’s an ok app
The app is very basic
But it does not deserve the rating it had
At same time, they should hire someone better to revamp their appghfvbcyrt
Great App 👍
I love using this app :)uxstrategydesign
Horrible app
Just stick to website. Asks to verify transaction, but then gets stuck and crashes. I removed app and redownload it, still stuck in the same place.Sallie1989
Can’t let me input verification code
It’s been already two months the above-mentioned problem still exist. App much worst than Safari !! Ridiculous!Staaark
App down for over a day
I thought this was a great idea but poorly executed by Citizens.
I have had this account for 5 months and experienced outrages 4 times with one of them being over a day.
Since the app is the only way to access your money I find that extremely unacceptable.
Citizens needs to read this. Since you have brick and mortar stores , when these events happen . YOU NEED TO KET YOUR CUSTOMERS ACCESS THEM TO ACCESS THEIR MONEY . I am beyond done with this app and Citizens accesscjstockman
Completely dead
Updated the app today, and was looking forward to the alleged improvements to what is the barest of bare-bones banking apps. However, the app is completely dead. I can’t get any portion of the log in screen to respond, so I can’t insert my password, get help, etc. I was set up for touch login, but unsurprisingly, that doesn’t work, either. In short, this latest update is wholly nonfunctional. Hopefully, I can still access my information though the website.footnote1a
The slowest app - clearly a bare bones version of anything useful
N/aYield83774
Doesnt function well at all
The app doesn’t function well. There are to many areas that simply don’t function well when compared to other banks similar apps. For example login time is extensive to the point the user feels the login is t working. Not ability to deposit via app. The app doesn’t store settings for fingerprint login. The list goes on.Telldw
Doesn’t work
I downloaded the app and signed in. I got to the 2nd screen to verify my identity by either text, call or email. I couldn’t choose anything. Tapping on the choices didn’t work and the continue button wouldn’t highlight until a choice was made. Tried several times, waited, removed and reinstalled twice. Nothing worked. Deleted.Gjjggvv
Doesn’t have all the bells and whistles but it works
I opened a HYSA with citizens (this is the app you need to use, not the regular citizens account). Citizens access is like a separate entity of citizens bank. I was debating between ally and citizens but went with citizens because their APY was higher. No this app does not have all the bells and whistles and features like other banks such as Ally’s “buckets” features, however it gets the job done. As long as my money is FDIC insured, is accruing interest, and I can transfer my money in and out if need be, then I am happy. It’s a savings account after all, the goal is to let it sit there and not really touch anyways right? Not the fanciest but gets the job done in my opinion.nmriso
