Leave a Review Credit Genie
App doesn’t work
EDITED TO UPDATE AFTER DEVELOPER RESPONSE:
I did contact Credit Genie via email. No one bothered to respond after several days.
I did not disconnect my bank account, and it’s probably not helpful for you to write back to your users in such a condescending tone. The app prompted me to add my bank account, I linked through Plaid, and then got stuck on a Saving screen. It should never just get stuck on a screen; that is a flaw in design. You should probably take the constructive feedback that users leave instead of writing rude responses. Perhaps listen to what people are saying instead of defensively telling them that they’re wrong. 🙄🙄🙄 I used Plaid to log into my bank account and then it goes back to a credit genie screen that says “saving” and gets stuck there. It never saves. I have tried uninstalling and reinstalling the app. Same thing. Don’t waste your timeShow lessChelseaLF
Developer Response
It is likely due to a recent disconnection of the bank account. Once a bank account is disconnected, users must wait 60 days to reconnect. The app advises users of this prior to disconnecting. We would have been happy to assist you had you reached out to us directly at help@creditgenie.com UPDATE: There are no emails which have not been responded to. Emails are responded to within 48 business hours. Unfortunately, we are not able to search by Apple IDs in our email. The response to the review was not intended to be rude or condescending. We want our users to know they are able to reach out to us directly! We value our users and are happy to help. Our email address is available on our website as well as our app. The response did not indicate the reviewer was wrong. It stated "it is likely due to". This is after observing other users with a similar experience.Process won’t complete
I’ve been stuck on the same page for hours and hours. I connect my bank account it tells me success then it goes to a blank page with a G in the middle of it and the word saving underneath it with 3 dots after it like this “saving…” but it never completes just stays stuck there. I’ve tried restarting the app and doing it over a couple times I even reset my phone and reopened the app and tried again that way with the same exact result. So 1 star is what I’m giving this app because it just doesn’t work correctly.Show lessCryptoman624
Have Not Receives ‘Instant’ Advance
The app was OK for a while. However my last requested advance has still not been received after 4 days although it shows up on my Credit Genie account. And I paid an extra fee for ‘advance’ delivery (by Monday - yesterday). I have not heard back from support either. Where are the funds?vkm416
DO NOT GET THIS APP!!!!
At first, I was able to successfully use this app for a cash advance, but then I started getting error messages about being unable to connect to my bank account. I contacted customer support immediately, and they said they were having issues with Plaid that could take several weeks to resolve. However, they had no problem withdrawing monthly fees from my account during this time! I was never able to get it to reconnect after trying multiple times over the proceeding months, and now the developers refuse to refund the monthly fees I was charged despite being unable to use the app. They had no compassion and did not take accountability for the technical problems with their app. How can you continue to charge fees when you know your app isn’t working? It’s a scam!Show less3603172
Developer Response
We would not have been able to withdrawal the bank connect fees if the bank account was not connected. It is not clear which issue you were having from your review.Really?
Where is it anywhere, on your app, that’s says you can get an instant advance for $100, no credit check, no nothing, but if that was the case, I would have $100, wouldn’t I? I don’t know what your requirements r cuz I can’t find it anywhere to see!? I wish y’all would stop saying “ instant advance “ when that’s not the case, your not Dave or Brigit etc etc! If I’m wrong, then show me how to get a cash advance for $100, instantly and that I can just pay it back next payday!Show lessjennyjerseyshore
Was helpful while it lasted
For the first couple of months I had no problems with this app and loved the services it provided. However, I’ve reached out several times these past couple of days via email for help with reconnecting a supported bank account to no avail. When I sent my final email stating my dissatisfaction and wanting to delete my account, they simply said okay, bye. You would think they would want to keep customers. SmhShow lessKrentz4
Unreliable
Why do you make customers reconnect their bank account for every advance? None of the other apps do that. Now because of a bug in your system with saving bank account connections, I am 2 days without an advance I was counting on having to avoid overdraft fees with my bank. This shouldn’t even happen in the first place. When it comes to money, reliability is just as important as working well sometimes. Somehow there’s never a bug with connecting to my bank account to get your repayment, but this is the second time a bug has prevented me from getting an advance.Show lesskdot1428
Kept freezing
Right after connecting my back the page froze on saving. And it wouldn’t budge. So I tried it again. Same thing. Then I uninstalled and reinstalled. Nothing. So I’m uninstalling. Sorry I couldn’t use this app. Was looking forward to it. Maybe at a later time when they fix these bugs.
Update: I contacted you guys by email and haven’t got a response so I did reach out directly. I’m going to delete and re install and see if the issue is fixed. If not I’ll email you guys again.Show lessBetterYear22
Poor Service
I’m sorry to give this a one star because I can’t reconnect my bank account to get another advance. It’s not fair because my bank lost connection and I only delete it to reconnect when it’s connect was down. It’s was a good app till this happen. Even if they said they would fix customers to reconnect their bank accounts in the near future, the damage has been done and they lost a customer because of their unfair policies.
Update: To clarify my review here. This connection happened before Plaid went down. I borrow from you in November of ‘21. After paying it back, I try to apply for another one, but it could not connect, so I unlinked my bank account and try again. You claim customers can only connect their bank accounts once and can’t connect again after it is remove. I knew Plaid lost connection with my bank because it happened with other cash advance apps. I delete your app after you told me your policy, why should reach out to you when I no longer used your app. This review is about my first experience with this app. I knew all ready about the down connection with your third party, Plaid!Show lessQueen19794039
Developer Response
We are observing some issues where the Plaid connection is not working as intended. We are working with Plaid to resolve these issues and allow our users to reconnect their accounts in a future release. We would have been happy to advise you of this had you reached out to us at help@creditgenie.comYou saved the day!
This was quick and easy! I love it!
I am disappointed with credit genie! I was approved for 2 cash advances and attempted to take another one but was disqualified because my payroll frequency does not meet credit genie guidelines! I am confused my checking account is 27 years old. My payroll frequency is every other week. I called the customer service number in the app and I can never get through! I sent 2 emails and no response. So I attempted to remove my bank info and reenter it thinking something was wrong on my end . Now I am getting a message stating I can’t enter the same account number. This is so frustrating! I need to ween myself off of these Apps because they are nothing but trouble!!!Show lessgwytd you
Developer Response
Thank you so much for the review! We are excited you found the app to be user friendly. Stay tuned for some awesome enhancements our team is working on. We are observing some issues where the Plaid connection is not working as intended. We are working with Plaid to resolve these issues and allow our users to reconnect their accounts in a future release. We answer all emails within 24 hours except over the weekend. I do not see any emails that have not been responded to. Are you reaching out to us at help@creditgenie.com?
