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Reconnecting bank account
I don’t see why the app doesn’t allow the ability to reconnect a bank account I solely was just trying to fix an issue with not being able to take a cash advance because my account was negative when it wasn’t so I decided to disconnect my bank account without knowing I wouldn’t be able to connect it again I contacted support to see if they can resolve issues I heard one of the devs respond and say some of there users abuse this feature I don’t see how and it takes away from real customers like me that have used the app for multiple advances you guys are going to lose a legitimate customer and if this issue doesn’t get resolvedShow lessjloepz
Developer Response
We are observing some issues where the Plaid connection is not working as intended. We are working with Plaid to resolve these issues and allow our users to reconnect their accounts in a future release. We apologize for the inconvenience. We would have been happy to explain had you reached out to us at help@creditgenie.comRidiculous.
This app is the worst I’ve seen, I’ve deleted it and redownloaded it multiple times after it connects to my bank but won’t “save”. I get emails from my bank saying it’s connected also, and plaid says each time that it’s connected, but the app itself refuses to load or save the information so that I can get an advance. It’s almost as if it doesn’t want you to use the service. So stupid. Save yourself the effort.
Response to developer:
You can only create 1 account per phone number. So I’m not sure how that’s possible with my bank account being connected. And for your reference for further responses, unless things are set up- you can’t access ANYTHING. Nothing shows in the app other thank your name, email or phone number. So there isn’t a way to know who to contact or how long to receive a response.Show lessCHY-NAH
Developer Response
Typically this error indicates you previously linked this bank account & disconnected it, when you were attempting to connect the account the app timed out, or the bank was connected to another Credit Genie account you may have created. Due to other users abusing this function, our app currently does not support the ability for a user to reconnect an account after it has been disconnected. However, we are working on restoring this feature for a future release. We would have been happy to provide this information had you reached out to us at help@creditgenie.comLegit
I applied for my first cash advance and was approved instantly. It took 1 business day for the funds to show in my account but I didn’t mind that; I’m thankful for the fast application and easy approval. I would compare this app to Dave and Albert; no extra fees just an optional tip. thank you credit genie!!! really came through for meShow lesshippysensi
Never got my advance!!!
So I applied for a cash advance and they said it would deposit into my account on the 4th of November. Well I never got it so I called and they said by the 5th I said ok never got it. So then I emailed and they said you should receive it by the 5th then another email said sorry we have a glitch in our system and it won’t deposit til the 8th now?!?!? Come on are you serious??? This seems like a scam to me and no one will be taking any money out of my account because I never received a advance. Pretty disappointed right now needed it for a bill that was due yesterday and now today it’s late! I wouldn’t recommend using this company at all! They don’t deposit they just want to take money out and you think they deposited money…. I wasn’t born yesterday so I will not be giving a good review a constant run around. What a joke!!!!!!!!Show lessTnutzzz
Developer Response
We are sorry to hear that a glitch caused a delay in delivering your funds. We are in beta mode right now and feedback such as this is vital for us to improve our app. Please reach out to us at help@creditgenie.com. We would be happy to look into this further for you.Very User friendly! 10/10
Just heard about this app from a friend. It’s been a game changer for me. Was sent an advance right away after making my account. There also wasn’t any hang ups with it communicating with my bank which is why I don’t like the other services like this. Definitely recommend!tylerharycki
