Leave a Review Credit Genie
No Customer Support
This app worked fairly well for awhile. Then suddenly told me I needed to reconnect my bank account. Which I did. Then I received a message saying I couldn’t reconnect my account for 6 months. I’ve messaged their customer support TWO TIMES in the past two weeks with absolutely no response. Nothing. Not even an auto-response that they’ll get back with me. It says they have an amazing customer support team… Can one of those people help me?Show lessMoNord53
Thank you Credit Genie 🧞♀️ 🧞♂️ 🧞😇👍🏿
This is one of the best apps I have used. I needed to o put gas in my car, and I LITERALLY sat right there at the gas station, and was able to get enough money to fill up my tank instantly.
I am so grateful! Yes, the app does take a long time to load. But so what. I am very grateful for the help that Credit genie provided to me. It was only the right thing to do to leave a positive comment with five stars. I saw that many people live negative comments, and I read their messages. It seems like they’re hating because they are trying to figure out a way to defraud the system, and big mad because they can’t 🙄Show lesstoshayaba
Developer Response
Thank you so much for the review! We are so glad we were able to help you out. We have some exciting new benefits coming soon we hope you will enjoy as well.App frozen
This app is horrible… it charges you $2.99 to connect to your bank…. Then it goes to the next page… saying savings and then it freezes up… it happened to me twice… it really needs to be taken off the App Store… it’s a waste of valuable time…Phyll2dav1
Frozen in the G logo white screen
I’m a new user. I made an account and then I connected my bank and that went smoothly but then right after connecting my bank it takes me to a white screen with the G logo and it says saving… On the bottom of it. I’ve tried twice and it stays frozen there and doesn’t go anywhere. I try to connect to their customer service but the chat said that they can be reached at this moment and goodbye. I want to give this app a try but it’s not working.Show lessAlodale96
They need app improvement BIG TIME and low lack of support shows
THEY PROMISE MORE THAN THEY CAN FUFILL. When I used the advance it worked once when the app was newer. Got $100, things were on time for when they said it would arrive, paid it back that Friday. Few months later tried using it again and bank account info was deleted. So it was a pain to get it put back on.. The delay on how long it took to fix it should have been a clear sign of how they would work. This past time, it approved me $20, great because I needed it. Used express delivery (3-5 hours from accepting the advance) and it’s been well over. Phone number for support is always a voicemail… saying their reps are too busy, and email is faster. THIS APP SEEMS LIKE ITS RUN BY ONE PERSON. I don’t recommend using this anymore than ABSOLUTELY NECESSARY. Blank screen when opening app takes 3-5 min to load app, seems like low cost app design. All around poor.Show lessAdrian Bonse tyy
Developer Response
We do not have an instant option at this time. We have an express option which is not guaranteed within 3-5 hours. The app provides an estimated time that the funds should arrive in your account at checkout as well as the final screen. Processing times may vary by bank but advances are typically deposited by 9:00 PM.STOLE FROM MY BANK ACCOUNT
You stole from my bank account please return my money. Literally had the app for one day tried to see if I could get an advance, it asked a bunch of questions connected to my bank and started glitching so I deleted bank connection as well as the actual account yet I woke up being charged. This is theft. APPLE you are verifying scam apps. Give me my money already called my bank have to wait until charges are done pending but refund it NOWShow lessBlackGirlMad
Horrible customer service!
Not a great experience. The app is very vague, and I have a question about my advance. Requested the advance Friday afternoon it’s Monday afternoon and so have not heard anything. My advance is due is 3 days and I still haven’t even received it. All of this would be okay if I could get ahold of literally anyone to explain the issue. I have emailed and called to no avail. I don’t recommend attaching your bank to a service that can not answer questions. Proceed with caution. I’ll update if I ever actually receive the advanceShow lesscayoung91
They must be deleting reviews somehow
I left two reviews yesterday and not one of them are showing up here so it sounds like they are removing reviews or something weird is happening. Anyway, I’ll just post it again. 😀
It’ll work at first (maybe) but screw you in the long run. The $1.99 a month sounds good until you are reminded that you get what you pay for. Their phone number is just a dummy number so people won’t complain about not being able to contact them by phone, and where we used to receive replies in 12-24 hours has now stretched to 5-7 BUSINESS DAYS. I’m still debating on whether or not to contact my bank regarding the issue I’m having as I’ve been MORE THAN PATIENT with these people , but at least I have proof that I tried to resolve this with the company WITH NO REPSONSE.Show lessZeeKay915
Developer Response
It is difficult to determine from the Apple ID but I believe you may have spoken to the Head of Customer Service this week. If so, you are correct. There were a number of things that went wrong and we sincerely apologize. Our phone number is not a dummy phone number. We have been experiencing an extremely high call volume and are working hard to hire staff in order to serve our users. With our recent launch, we appreciate your feedback and are working hard to ensure the app and process works as intended.waste of my time
update: i think it’s funny how you guys still claim it’s the user who did it. PLEASE send me the proof. i would absolutely love to see it. since i DID NOT disconnect my bank. instead of being so condescending like you all have been towards every review that addresses this issue. it should be considered constructive criticism and feedback to you all. it’s a shame. can’t change how some companies work unfortunately. but you can definitely change the tone. i work in customer service and i always accept feedback whether i like it or not. and i DONT come off rude either.
i recently downloaded the app in hopes of helping me out with my financial bumps i tend to have. it happens. went to go connect my bank since i noticed it was disconnected. now i’m having to wait 60 days to reconnect. when i HAVE NOT disconnected my bank whatsoever. i reached out to customer service, which didn’t get me very far. saying i disconnected it myself and it’s the systems automatic decision of 60 days. which is insane. instead of blaming the person using the app, try and understand that it’s 9/10 THE APPLICATION!! i deleted the app because i am not paying $1.99 for someone to tell me i can’t reconnect the same account since i supposedly “disconnected it myself”. i’m not wasting my time or giving you guys my money. i’m also reporting this to apple because it seems like i’m not the only one who’s having this issue 🫶🏼Show lesslkammeyer260
Developer Response
We only disconnect bank accounts at users request. The app does not disconnect bank accounts on its own. Once an account is disconnected, it cannot be reconnected for 60 days. Users confirm prior to completing the disconnect. We are happy to provide proof of this if you would like. update: reach out to us at help@creditgenie.com Update: proof was provided that user disconnected the bank accountSTOP: try Dave, Albert, Brigit, Possible, Klover
Out of every app I have ever tried this is the worst, I emailed them only to get a email saying they are open Mon-Fri 9-5 or something like that. The advance I got is only in the app and not in my bank and I selected to pay the extra money which is like 5.99 to get next day delivery they said after 9pm the “next day” they would deposit the money it’s been 3 days and nothing. The contact number is a joke that repeats the same thing. So far this app looks like a SCAM!Show lessnamednik
