Leave a Review Credit Genie
Great with a lot good features
Using Credit genie has been great. I like the cash advance feature and the insight feature. I would definitely recommend this app to all my friends and family.Yaklifer
Awful waste of time
Like many others, i have had so many issues.
Got my first advance and paid it back on time. Never got approved for another advance. So I’m trying to delete account and they say they won’t until it clears but it has, it shows it on the app.
So they say disconnect bank, but there is no option to do this. All i want is to delete my account i should not have to jump through hoops to do this especially when there is no outstanding balance. Awful companyShow lessjaushehhw
Meh 3.5 stars
This app appears to be a case of "you get what you pay for". The $100 cash advance for $2.99 was a $60 (first time advance) plus tip. It took 4 days to hit my account. The other services they tout aren't any better than the free or included services other apps provide. I'll stick out to see if the credit building card comes available soon but if not I'll stick to money lion, where advances are much larger and instant, along with unique financial tools.Show lessSinCityMel
Issues
I’ve used this app in the past with no issues or problems.. it’s been a minute and I had to update information. For 2 days now it’s been stuck on saving. Nothing seems to help. I deleted the app and re downloaded and everything it’s just states back at me with saving….Qtpychic
It’s never working
Hello O I have attempted to connect different banks from online banking all the way up to Chase and all I get is a frozen peach of telling me that it’s easy receiving my information I stayed on that page for over 3045 minutes nothing changed I have opened up tickets no one has responded to it I’m not sure what type of service you guys provide provided me with nothing I would rather get the Klein than just to be ignored Very horrible serviceShow lessnice2388
Think twice. Awful!!!!
This might be a long review. This app started out great with no issues. Until last month, I’ve always had auto payments turned on and have never missed a payment. Checked my checking account and two payments plus the monthly fee had been taken out. I went to login to the app and was taken back to the verification process. That wasn’t even the crazy part. I had previously “ over a month ago” updated my new cellphone number with no problem but was asked for my old cellphone number to verify who I was I do not have access to the old number anymore obviously. I’ve been trying to reach customer service for weeks with no response whatsoever. I have sent in two emails with the phone verification screenshots once again and nothing. I’m over this with this Grain. My next steps will be with my bank and BBB. I have no other choice at this point.Show lessd.degeorge
Developer Response
We typically respond to emails within 3 business days. We are happy to update this information for you. Feel free to reach out to us directly at support@creditgenie.zendesk.comApp is not connecting to Bank
Hi, you had an update over 2 weeks, fixing the issue with the app not connecting to the bank. Just letting you know, it’s still not working. Plaid isn’t the issue since it does connect on their end. But once it resorts back to the credit genie application, it stays in “Saving”
Also, trying to reach customer service through their chat, and it’s a longer wait than expected.Show lessNikkiG33
It’s decent but don’t answer call if you get one
If you get a call anytime during the qualify for advance process- hit decline on that thing quick or you’ll be caught with this message about how you already tried and have to come back tomorrow. Thanks, creditgenie!Devious93
Scam
Beware. This app will charge you 2.99 the minute that you link your bank account. They also will not approve you for any pay day loan, and make it very difficult to cancel and be refunded. I sent an email and still have no confirmation of a cancellation or a refund 🤦♂️ Update: I contacted them immediately as I saw the charge show up and asked for a refund and to cancel my account. I received a condescending email telling me that they’ve disabled my account (good) and that they WOULD NOT be issuing a refund (horrible/scam-like). DO NOT bother. Just sort by “MOST CRITICAL” reviews and you will see countless cases like mine. They happily take your 2.99 and then treat you HORRIBLY. There are so many other apps that are much better like solo,Dave,brigit, Albert, etc.Show lessPiotrghfds
Developer Response
This is not accurate. We do not charge the bank connect fee until three business days after the bank account has been connected. When you sign up to be a Credit Genie member and connect your bank account, you agree to a $2.99 monthly fee for maintaining your bank account connection. The membership fee does not have any association with advance qualifications. Users are advised of this charge prior to connecting their bank account.Customer Service Response Time is horrible
I use the advance cash feature and meanwhile this feature is somewhat okay when I encountered issues and reached out to customer service via email AND phone call they do not response in a timely manner. When the app is not working properly try to refresh or remove and reinstall but don’t hold your breathe waiting on customer service response. Please do better! Thank youShow lessTyetye2009
