Leave a Review Rheem EcoNet
Best UI to date; needs one fix
Love the massive overhaul of the app. With the previous UI, there was always a lot of room for improvement with every setting that was available. I no longer think that.
The only thing I’m noticing in this current version, is that the thermostat section in the app does not show the temperature of the house when the thermostat is off. It will show the humidity of the house, but not the temperature. This is very strange, and a bit annoying. Please change this.Show less0justanumber0
Developer Response
Thank you! We're happy to hear that you find the updated app useful, and we appreciate your taking the time to leave us feedback on how we may improve it.Away settings don’t seem to do anything
Super odd. You would think you should be able To set the temperature when you put the water heater into away mode. It doesn’t seem to do anything. Also, there seems to be 3 or 4 versions of the app, but not sure they do anything differently.boydmj
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will be happy to help with this.Better than previous app
Like others I find this app better than the previous app. It is more reliable keeping connected, particularly after power outages, which we experience several times a year. The interface is clean and clear though the bouncing red ball splash screen is super annoying. I agree that knowing the temp of each sensor would be useful. I too find that actual temp when I lower the temp at night is much lower than the setting. My hot water circulating system has two temp sensors, one at exit from the tank, one at entry. It circulates on a schedule until the two temperatures are within set range. So I know precisely how hot the water is coming out of the tank.
My only other beef isn’t with the app but the Rheem heat pump water heater itself. If this app could much it quieter I’d be a happy camper.Show lessgow623
Developer Response
Thank you! We're happy to hear that you find the updated app useful, and we appreciate your taking the time to leave us feedback on how we may improve it.good but could be better
love the usage graphs but the hourly graph sometimes appears to be inaccurate. This however is the most important one for people with a time-of-use rate.
also would like to to see tank temperature in the app.traveller009
Developer Response
Thanks, we appreciate your taking the time to leave feedback on how we may improve the app.Econet update February 2024
I received an email from Rheem about a new version of Econet (Feb 24,2023). As the previous version was so very very bad, I wanted the update. The previous version would no longer connect to the internet for probably the last year, no matter how many times attempted. I was disgusted that I had paid a premium price for the water heater but the connected features were non-functional.
I went through the recommended removal of the old app and loaded the new. The internet connected the first time, and has been flawless since. My only reservation is that the original app worked at installation, but seemed to deteriorate over time (faulty bug fixes?)
In any event, this has been an improvement, but I won’t be completely satisfied until I see good operation over an extended period of time.
The original app was so bad. The new app seems to indicate substantially improved product verification. Please keep this in mind for all future updates.Show lessEd from Worcester
Developer Response
Ed - Thank you! We're happy to hear that you find the updated app useful, and we appreciate your taking the time to leave us a review.Error while using cloud2 user
Couldn’t sign in even though I entered correct user name and password. The same sign in worked in my husband’s phone only. Haven’t been able to use the app! Worst app and no support information.very annoyed users
Developer Response
Thank you for leaving feedback on your experience and we're sorry it has been frustrating. This problem sounds unusual and we'd like to learn more and hopefully resolve it for you. Please call EcoNet support at 800 255 2388 and one of our agents will be happy to assist. For future issues (which we hope you won't have, of course) the support number is in the side menu under "Support" when you tap "Contacts".Does not perform
This would be a good app if it worked. The schedule function does not cause the hybrid hot water heater to follow it’s instructions. Nothing changes. Cannot change mode from the app. Location is inaccurate and cannot enter address manually.W Viable
Will not connect to water heate
The app will not connect the heater to wifi network. It’s stays at connecting screen for several minutes then never connects.Rcardona42
I Can’t use it
I can’t log in because i typed my phone number incorrectly when signing up. i can’t log in to update it because a number to verify my log in is being sent to the wrong number. i’ve tried to send a request through their help page and it won’t go through.Dburl74
Better
Okay. At least the app works now. Lets lose the long animated splash screen which died way back in the 90s. Geez, you already have your name/logo on the desktop icon and plastered in the middle of the app toolbar.geekcoder
