Leave a Review Rheem EcoNet
As much marketing as functionality.
It is ridiculous to watch the bouncing red ball every time you open the app. It is aggravating to see “Add product” as the most prominent feature on the main display.
For a water heater product, the main display is a large dial of current temperature setting, with buttons for adjustment, and three boxes showing available hot water, status, and mode. The first is fairly meaningless, showing only three levels. I would much rather see the aggregate tank temperature. This screen uses way too much area for the dial. Similarly the status and mode could be shown in less space. I suggest that more meaningful metrics could be displayed here, such as estimate of run time.
At the main menu, I find the geofencing feature, that determines home/away status, difficult to set. I have doubts whether this functionality really works as suggested.
Overall the app is much easier to use that the control panel on the device, but there is abundant opportunity for improvement.Show lessDwight1246
Removal of control
Thank you, the app has been fixed, it looks and works better than the previous version. Sorry you had such a messed up rollout. Glade it got resolved
(Why on the new app can i not select and change water temp and method of heating? Now i need to make all changes on the heater directly effectively this means the hear pump is defunt and i have a full electric heater only that generally will be heated higher than needs be. Sigh. Rheem fail)Show lesssparrowworthen
Developer Response
I'm sorry you are experiencing issues with the app. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.Not much data, not much control.
Would be nice to see current and historical water temperatures/levels of available hot water.
The closest i’ve found to current temperature is to change the requested temperature and see if the result changes from ‘empty’ to 1/3, 2/3 or ‘full’.
Trying to be simple just makes it frustrating.
Language messaging around demand-response is also lacking—my utility did something preventing me from scheduling right now, but it’s unclear when or if I will be able to schedule: “ Your water heater schedule has been set by your utility for best energy savings. Any changes will be effective for 72 hours.”Show less___Tim___
Developer Response
I'm sorry you are experiencing issues with the app. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.App worked until update. Water heater is also junk
I moved into a 3 year old home with an Rheem condenser/electric water heater. I connected the app and after 2 weeks began having issues with the water heater. First it was overheating errors then a frozen condenser. Fine, whatever I’ll use electric. EXCEPT the water heater doesn’t follow schedule and always switches back to condenser or the eco mode. Went out to my garage tonight and saw it was running on the condenser again, went to change it through the app and now I have no control over the water heater. Can’t change the modes, temperature shows it’s set at 0°. Luckily I was able to manually switch it to electric. I don’t know what to do with this thing anymore. I have a water heater that automatically switches to a mode that doesn’t work and an app that can’t control it. My final grievance with this app and hardware is that to even control it through the app requires the water heater to phone home to whatever servers are controlling it. I can’t just control it on my local network so now I have a smart device that has to be facing the internet rather than being able to block the internet/server connection on my end and connect to it through my VPN like all the rest of my devices.Show lessKüštøm
Reduced features compare to what I’m used to.
I’ve been using smart thermostats for many, many years, my new house came with a Rheem which I’ve never owned before, and I’m a bit surprised by the minimal customization options here.
First, get rid of the stupid long animated logo. The generic version of this app still has one, but manages to start up 3 seconds faster. Importance of an app like this is quick startup, not making the user watch a ball bounce around.
Second, why does a schedule override only last for 2 hours? I’m used to them lasting until next scheduled event. And there’s no customization of this.
Third, there’s only 4 possible schedule events. The spreadsheet looks like it’s designed for more, but I can’t remove or add to the stock 4. My standalone thermostat from 20 years ago did more!
Finally… why is there no way to tell if the furnace is actually on and running? Even from the thermostat? Again, that’s super basic functionality.Show lessSunflux
Developer Response
I'm sorry you are experiencing issues with the app. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.Stopped connecting after last update
I’ve been using this app for a few years and have you experienced its ups and downs. While it had been working well for a while, the most recent update seems to have killed the units connection to my WiFi and is not allowing the unit to re-connect, even though I have a strong signal. I even tried replacing the Econet unit with a new unit but am still unable to connect it to the WiFi.
As I said, this app has had its ups and downs over the years so I hope they get this issue resolved soonShow lessTBlitz22
Developer Response
I'm sorry your experience with the app has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help.Not working
Does not workFernando Renna
Developer Response
I'm sorry your experience with the app has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help.Works but needs help
I like that I can create schedule for each day, but getting it to show up correctly after an update is a different story. Did the auto update on the app, and went to check the water temp and was disconnected from my WiFi. After a few attempts to connect it finally went through. Then my saved schedules were not saved anymore. Then I put the schedule back in and hit Save for it to not save. After 10 tries I gave up and just turned up the heat on the unit itself. After a few days it was actually running my schedule and let me save my schedule.Show lessdambriz81
Developer Response
Thank you for your feedback and your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.Useless App if you work away from home
I work away from home, out of province. If for whatever reason i lose internet, the app goes « disconnected «
I then lose all settings. I also lose the ability to access my dashboard because i need to be near the thermostat to reset. This means i can’t control the thermostat until i get home.
Useless app because of my circumstancesShow lessCommonSensePB
Useless App Whose Core Function Doesn’t Work
I bought a Rheem electric water heater in large part because they sold me on the ability to turn off my water heater remotely when I wasn’t there with Vacation Mode—a great way to save power when I’m gone in the winter. Guess what—it doesn’t actually work. You click the button or set dates for vacation and it either doesn’t register on their server or it automatically turns back on within 24 hours. I took up the issue with support a month ago and was given a false fix, took it up with them again and informed it was an app issue. That was almost a month ago and there’s still no fix. At what point does this become false advertising?Show lessSageman4u
