Leave a Review Rheem EcoNet
Terrible app, connectivity, controls
We’ve had this water heater for 9 months and are starting to regret it.
Issue #1: The app is awful. When you set up the schedule for heating water you often have to hit save twice before the schedule sets. Also, it’s not particularly intuitive.
Issue #2: the app kept reverting to “vacation” mode after we got back from vacation and tried to heat water. It would start heating water for 5 minutes then revert back to vacation mode. To fix this we had to delete the WiFi settings from the water heater itself, also delete the water heater from app, and then create a brand new WiFi name to connect the heater to— for some reason it wouldn’t connect to the old WiFi name. This fixed it, but nowhere in the manual did it give any guidance on troubleshooting this. We had to figure out on our own. Reviews say customer support is awful so we opted to fix ourselves than call support.
Issue #3: the heater doesn’t support 26 character passwords. This is the most basic security requirement. BizarreShow lessmwlim12
Worst setup experience ever
In today’s world setting up an app should be simple but this ream Econ net app is absolutely ridiculous. It keeps complaining my account already exists. My phone number already is attached to some other ID or my email is already set up I have never gotten logged in or have an account set up appropriatelywaste of my time. This is my second attempt in a one year period. Hoping they fix the problem and yet no it hasn’t. Sorry for rambling. I’m a little perturbed.Show lessZzuffendoffer
Smart water heater missing key features
Overall great heater, however missing smart features. I should be able to shut the water off remotely with the provided electronic water shut off. For example, if the kids run the water longer than 10 minutes, I should be able to shut it off or set a timer to shut off. It should be able to get a notification. This would add to the energy saving features while creating good habits.Show lessSak9911
Developer Response
Thank you for your review about the app and we appreciate your taking the time to leave us feedback on how we may improve it.Really Useful, But I Have a Suggestion
The app is really useful, and I find myself checking it more often than I probably should. With that said, it would be cool if there was an option to enter your per kWh rate so you could see cost on the fly instead of having to do math in your head/on a calculator.NatiVermonter
Developer Response
Thank you for your review about the app and we appreciate your taking the time to leave us feedback on how we may improve it.Update didn’t fix the Home / Away issue
For my water heat, I have only used the app to monitor from afar, mostly wanting to keep the unit in Away mode and turning it on when I’m returning. But because the unit often returns to Home mode by itself I have to check daily and switch it back to Away. This can’t be saving me much on electricity as it’s reheating the water endlessly. This update hasn’t helped at all.Show lessO'maas
Suggestion for update
Love this app and for the most part the machine follows the schedule properly but I was wondering if you can make it so on the water heater dashboard screen we can see the entire words of the compressor status and mode of the water heater as well as whether or not the schedule is being followed. As of now the words get truncated with ellipses on my iphone 15. I would be happy to provide a screenshot. ThanksShow lessZach az
Kludgy and not at all inuitive
To no small extent we bought the Rheem water heater because we like to travel and we thought Rheem’s app would provide us the means to manage the water heater remotely. It is hardly intuitive. Set to “I’m away” and the next day the WH is back on it’s schedule. Setting to vacation mode appears to be equally problematic. First of there is no clear indication what time zone to use when setting up a vacation, water heater’s, iOS’s or GMT? Let’s try the WH’s… well that didn’t work it’s back on schedule the next day. Also begin time and end time MUST be in the future! Why? If start time is already in the past who cares? Oh but this app does! And you have to convert to the WH’s time.
It might be useful to allow user’s to set the WH’s time zone.
Needs A LOT more time in the oven and some real world testing.
A poor mgmt app can make the user regret purchasing Rheem’s WH instead of the alternatives.Show lessDSmith8
Doesn’t follow schedule
First - there was no notification that we needed to switch from the old app to this one. Googled why the old one stopped working & downloaded this newer version. After setting it up & connecting to my hot water heater it won’t follow the schedule. I keep clicking the button to turn schedule on & save. Exit & go back in. Schedule is turned off. The app is basically useless.
Update: I am very impressed with Rheem’s customer service and that they responded to my complaint. The app is now working properly & I have changed my rating on this review.Show lessGiuls5577
Developer Response
Thank you for your review and we are sorry you were experiencing issues with scheduling or energy reporting. We experienced an issue with systems supporting the app where some time zones were being communicated to the app as UTC rather than the correct time zone. This affected both the operation of schedules but also the ability to turn scheduling on or off. We have corrected this issue, and the app should be working as expected now. If you continue to have any problems please call EcoNet support at 800 255 2388.Update broke features
A recent update must’ve broken the schedule feature because it no longer works. The “follow schedule” button doesn’t appear anymore, despite restarting the whole water heater, the app, my internet, login, etc. The schedule feature only has 4 time slots which can’t be removed. The schedule time selection doesn’t properly support 24hr time, as setting PM after choosing a time in the afternoon (which shows up as a morning time <12) will set the time slot to AM instead. Additionally, the heater no longer reports its water level correctly. This is on a new unit that was working fine recently. Please address these issues.Show lessEM-reviews
Developer Response
Thank you for your review and we are sorry you were experiencing issues with scheduling or energy reporting. We experienced an issue with systems supporting the app where some time zones were being communicated to the app as UTC rather than the correct time zone. This affected both the operation of schedules but also the ability to turn scheduling on or off. We have corrected this issue, and the app should be working as expected now. If you continue to have any problems please call EcoNet support at 800 255 2388.Schedule not working
I was pretty happy at first but after a few weeks it stopped following my schedule. Now I have to manually adjust the settings instead of it following an automated, programmed schedule.
Update: the issue was quickly resolved after my initial review. I’m back to being happy again :)Ian Huesos
Developer Response
Ian Huesos - Thank you for your review and we are sorry you were experiencing issues with scheduling or energy reporting. We experienced an issue with systems supporting the app where some time zones were being communicated to the app as UTC rather than the correct time zone. This affected both the operation of schedules but also the ability to turn scheduling on or off. We have corrected this issue, and the app should be working as expected now. If you continue to have any problems please call EcoNet support at 800 255 2388.
