Leave a Review Rheem EcoNet
Meh
It can be handy but yet a pain. I don’t know if it was a software update or what but my entire schedule for heating was reset. So I had to set schedule all over again and now I cannot get the Follow Schedule to actually work. I select it and hit Save Schedule and then close app- come back later and Follow Schedule is unchecked again. I’ve tried multiple times and ways to no avail.Show lessWalterTX
Developer Response
Thank you for your review and we are sorry you were experiencing issues with scheduling or energy reporting. We experienced an issue with systems supporting the app where some time zones were being communicated to the app as UTC rather than the correct time zone. This affected both the operation of schedules but also the ability to turn scheduling on or off. We have corrected this issue, and the app should be working as expected now. If you continue to have any problems please call EcoNet support at 800 255 2388.Doesn’t follow schedule
First - there was no notification that we needed to switch from the old app to this one. Googled why the old one stopped working & downloaded this newer version.
After setting it up & connecting to my hot water heater it won’t follow the schedule. I keep clicking the button to turn schedule on & save. Exit & go back in. Schedule is turned off. The app is basically useless.Show lessGiuls5577
Please fix. Update ruined app functionality.
Update:
Even worse now. All of the sudden the schedule feature stopped working. My schedule was deleted, I cannot save another, and the follow schedule feature won’t engage. This app is aweful, and it severely limits the functionality of the Water heater. I may need to
buy a different water heater.
It used to be that the mode selection feature had an “off” mode that kept the schedule running. At some point this changed and now when you use mode selection to select “off” it instead disables the water heater, which then disables any scheduled mode changes. This is a terrible mistake and eliminates needed functionality. If I want to shut off the water heater I now have to set an alarm to remember to enable the device again so that the schedule resumes. Please fix ASAP. I need to be able to temporarily turn the water heater off without disabling future scheduled actions.Show lessDhdhfjrrh
Developer Response
Thank you for your review and we are sorry you were experiencing issues with scheduling or energy reporting. We experienced an issue with systems supporting the app where some time zones were being communicated to the app as UTC rather than the correct time zone. This affected both the operation of schedules but also the ability to turn scheduling on or off. We have corrected this issue, and the app should be working as expected now. If you continue to have any problems please call EcoNet support at 800 255 2388.Schedule not working
The app used to work great but with the latest update I can no longer use the schedule function. The follow schedule is set to off and I cannot toggle to follow a achedule. Plus I cannot make changes to the schedule (when I input changes the app loses my changes). I tried signing out, deleting the app and signing in again.
Can you release an update to fix the schedule functionality or let me know how to reset the schedule feature.Show lessLT-DFW
Developer Response
Thank you for your review and we are sorry you were experiencing issues with scheduling or energy reporting. We experienced an issue with systems supporting the app where some time zones were being communicated to the app as UTC rather than the correct time zone. This affected both the operation of schedules but also the ability to turn scheduling on or off. We have corrected this issue, and the app should be working as expected now. If you continue to have any problems please call EcoNet support at 800 255 2388.glitchy and unreliable
Update: I don’t know if it is the app or the water heater, but the schedule can’t be trusted. Today I noticed that the water heater setting was wrong and when I checked the app the schedule is turned off and everything defaulted back to eco mode and 120 degrees so now I have to reprogram the whole thing again. They really need to sort this thing out!
It’s nice to be able to configure it from your phone, but Often I have to set the schedule settings 3 or 4 times before they actually seem to save. It acts like it saves but if you exit and go back in it reverts to the old settings.
The Alexa integration is extremely weak - only On or off. No mode selection, no temp selection, so basically useless.
The app doesn’t show the current temp of the water, only what it is set to heat to! The app only lets you store 4 entries per day for the schedule which isn’t enough.
When set to heat pump the banner telling you to use eco mode which uses more energy covers the power on/off button in the app. The other icons showing what it is doing and current mode etc have the text cut off instead of wrapping the text.Show lessThe real Tim Cook
Developer Response
Thank you for your review about the app and we appreciate your taking the time to leave us feedback on how we may improve it.Horrible hybrid…. doesn’t work!!
Within one year and one week, this hot water heater, which was double the price of competitors, stopped working. No longer under warranty. Only reason I bought was that the pay back for hybrid would cover the difference (reduced electric bill). Problem with that is that it only made it one year. Now I am overpaying on electric.
Support is horrible. Knowledge of company on issues is horrible. Save yourself time and money and buy a competitors product.Show lessHomeowner2023
Away settings not being recognized
Update: reinstalled, deleted all settings. Worked ok but again doesn’t handle location correctly, reporting I’m Away. Trying to toggle Home causes hang. App: 6.0.4.
Update: reinstalled. App reports in Away state. Tried to switch to Home but just “spins” for minutes with no state change, no time out. Also, why are there two apps, Rheem Econet and Econet? Context: App was working fine. Only Rheem device is a heat pump water heater. Now Home/Away settings aren’t recognized. (I never used them before.) Now can’t access schedule. App says status is Away, even when showing Home, and stalls on trying to change.Show lessRich Hintz
Developer Response
UPDATE: We have released a fix for the energy usage graph. Please update the EcoNet app and let us know if you have any further issues. EcoNet Support: 800-255-2388 --- Rich - Thanks for your feedback on the app's usage data report. We are working on this issue and will have it fixed in the next app release. Please turn on automatic updates or update alerts so you don't miss it. None of your usage data is missing, it is just not showing properly in the app right now. If you have any other app issues please contact EcoNet Support at 800-255-2388 so we can get them resolved quickly.Great way to watch over water heater when away
I like being able to keep an eye on things when I can’t be there and just have a little piece of mind that everything is good.Darrin Bates
Developer Response
Darrin Bates - Thank you for your feedback and for taking time to leave us a review.Initially Wouldn’t Connect; Won’t Stay Connected
App connects iPhone to water heater, selects 2.4GHz network, allow as me to copy & paste the password, then times out while attempting to set up the connection. 2 days running, now.
Finally installed a bridge router with a dedicated 2.4 GHz network for this heater. It will connect now, but it keeps falling off the network.Show lessStoney7773777
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help with this issue.Works reasonably well
I just set up a Rheem Hybrid Hot Water Heater on the Rheem EcoNet App. I like the layout and functionality of the app. However one key metric is missing. I can’t seem to find a current temperature of the the hot water tank. The temperature displayed is what the target temperature is. It would be nice to see the current temperature as well. Thanks for reading.Show lessMysterwii
Developer Response
Thank you for your review about the app and we appreciate your taking the time to leave us feedback on how we may improve it.
