Leave a Review Rheem EcoNet
It’s ok
Very glitchy, I find that it will stop running the “schedule” that I have set it and I will have to redo that schedule to get it going again. I like being able to control it from a app but wish Rheem would put $ into the app to make it run better so it’s users can rely on it more.Buckwilld
Developer Response
Thank you for your review about the app and we appreciate your taking the time to leave us feedback on how we may improve it.Please fix. Update ruined app functionality.
It used to be that the mode selection feature had an “off” mode that kept the schedule running. At some point this changed and now when you use mode selection to select “off” it instead disables the water heater, which then disables any scheduled mode changes. This is a terrible mistake and eliminates needed functionality. If I want to shut off the water heater I now have to set an alarm to remember to enable the device again so that the schedule resumes.
Please fix ASAP. I need to be able to temporarily turn the water heater off without disabling future scheduled actions.Show lessDhdhfjrrh
Good try, but not there yet!!
For the at least 2 months, the Rheem app has not worked correctly, for my Smart Thermostat.
An update was done last week? It seemed to partially fix a few problems in the app. BUT…..
1. The “HOME” screen never updates after a mode change.
2. The “Smart Thermostat” screen “Mode” and “Current” temperature never update after a change.
3. The “Change Mode” screen, the check mark never moves.
So, if you are in another part of the house, you can not rely on the APP letting you know it the system mode has changed or not.
A big problem for my home, is my wife is disabled. She was able to control the “Smart Thermostat with “Google Home”. It used to work perfect for her, but for awhile now, “Google Home” cannot log into “EcoNet”. So what ever changes EcoNet has made, have been a big let down on the consumer end here. Being able to use the APP, was a big selling point to purchase a Rheem HYVAC system, for my home.
The last few months have been a big letdown using your APP.Show lessGeekforGoogle
Developer Response
I'm sorry your experience with the app has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help.Updated software and now doesn’t follow schedule
Updates have made changes so the schedule isn’t followed. There is STILL no ability to see what the current temperature is of the heater. Only what you set it to. Also I cannot see what I’m trying because it’s white and completely blank but I can see I’m trying something.JBobRod
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help with this issue.Water heater will not stay in away mode
I have experienced my water heater failing to stay in away mode switches to home randomly. Called support and was told a new version of the APP has been released and will be notified when to update. Came to look and I have the latest version 4 months old no new APP release available. Also told they were unable to troubleshoot when I was no near the unit. Totally unacceptable help. Very happy with the unit but the APP is a PIA.Show lessBobby Rheem
So broken
This app isn’t even close to being sub-par. Latest update disconnected my thermostats and after hours of going thru the set up again, still not working. Yes, I’m very familiar with the process as I’ve had to do it so many times. I have home automation, camera, security systems all completely trouble free. Rheem is the only system with chronic issues. It’s 2023, I think they need to decide if the remote service via the app is a corporate priority or not. Certainly seem like a outdated company trying to do the minimum to say “we got that”, embarrassing.Show lessWanman0813
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help.Vacation mode does not stay set
Tried setting vacation mode, like the other review, it keeps switching off vacation mode, so not getting energy savings. The only thing that has worked is manually changing the mode on the heater itself, the app does not workMac21gk
Water heater will not stay in away mode
I have experienced my water heater failing to stay in away mode switches to home randomly. Called support and was told a new version of the APP has been released and will be notified when to update. Came to look and I have the latest version 4 months old no new APP release available. Also told they were unable to troubleshoot when I was no near the unit. Totally unacceptable help.
Very happy with the unit but the APP is a PIA.Show lessAway settings not being recognized
Update: reinstalled. App reports in Away state. Tried to switch to Home but just “spins” for minutes with no state change, no time out.
Also, why are there two apps, Rheem Econet and Econet?
Context: App was working fine. Only Rheem device is a heat pump water heater. Now Home/Away settings aren’t recognized. (I never used them before.) Now can’t access schedule. App says status is Away, even when showing Home, and stalls on trying to change.Show lessRich Hintz
Developer Response
UPDATE: We have released a fix for the energy usage graph. Please update the EcoNet app and let us know if you have any further issues. EcoNet Support: 800-255-2388 --- Rich - Thanks for your feedback on the app's usage data report. We are working on this issue and will have it fixed in the next app release. Please turn on automatic updates or update alerts so you don't miss it. None of your usage data is missing, it is just not showing properly in the app right now. If you have any other app issues please contact EcoNet Support at 800-255-2388 so we can get them resolved quickly.More data / remote diagnostics please
For diagnostics, and technical curiosity, It would be handy if the other telemetry available on the water heater display would come across on the app.
Perhaps a separate telemetry page? With history trends by hour etc?
I have a geothermal HVAC system w “desuperheater,” and hot water recirculating system.
It has taken some time to figure out how the various systems (and their software) were fighting each other.
Truly a first world problem!Show lessbigcheese @ potomac
Developer Response
Thank you for your review and we appreciate your taking the time to leave us feedback on how we may improve the app.
