Leave a Review Rheem EcoNet
Is this the kids version?
We buy kilowatt hours not bar graphs. Maybe the app could give us a total instead of just a cartoon. Perhaps it doesn’t matter since we are only allowed a 40 degree control range. This is so embarrassing. We’ll just need to work harder to convince Rheem the customers are not idiots.LMNO69
2 versions of the app…
Apparently there are 2 versions of the app available in the Apple marketplace? I started with the one that had the most recent reviews, which was the wrong choice… no wonder I couldn’t get it to connect! Make sure you select the one with the Rheem logo, not the tri-color circle… Minus 1 star for wasting a day with an obsolete version.
Overall, the UI seems to work well, but some things are unintuitive- I.e. hitting the left arrow in one of the hamburger menus takes you back to the main screen, rather than the previous submenu.Show lessWelshYoda
Developer Response
Thank you for your review and we appreciate your taking the time to leave us feedback on how we may improve the app.DOES NOT WORK! Bugs! Minimal control of water heater.
App is extremely buggy and lacks basic information.
I cannot disable electrical element, wasting 0.72kW of energy every day (which is like having a small toaster on all the time). I tried every mode I can find, nothing turns it off.
The only function that does work is the water temp, but the lowest setting is 110F, I wish I could set it to 100F.
Also the Wi-Fi constantly drops. Half the time I check on it, its disconnected and takes multiple tried to reconnect. The panel absolutely must have a Ethernet connection.
When loading info screen blinks as if trying to give me an epileptic seizure.
Set it to Vacation, and it does not allow me to set to Home again.
Set it to Disable, and have to go to water heater to take it Off Disable.
The User Interface is very nice, pity it does not function as advertised.Show lessFun sapian
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help.Annoying to use
The opening animation is completely unnecessary, is too bright, and makes you wait to open the thermostat. There is no night/dark mode setting. The sync to the thermostat is laggy. Dont try to make the UI so fancy, keep it simple smooth and fast. Overall the app is functional, but is annoying to use for these reasons.Show lessG44899383
Developer Response
Thank you for your feedback on the app and we appreciate your taking the time to leave us feedback on how we may improve it.Home/away doesn’t work.
App UI has improved over the years but the “away” function doesn’t stick for more than a day.
Also after 5 years it hasn’t reminded me to replace the water heater anode. Maybe it’s still working and doesn’t need to be replaced.
Lastly, support is by phone only. No one has time for that.jdjdjdmdmdm
Failure
Last week the app kept switching the water heater to away, even though I was at home, as a consequence of which I had a day without hot water. This week I am away, have Geo fencing turned on, so the app should have turned the water heater off; it’s been on all week. Does it not occur to you people that when you get this number of one star reviews, you’re doing something wrong? something needs to be fixed? If I was the only person having a problem, I’d think maybe this is my fault, but it seems like nine out of 10 people have a problem.Show lessDathilacha
NOT there yet.
I was recently on vacation and tried to set my new water heater to away mode several ways to find that NONE actually worked. Setting the vacation schedule did nothing. I tried to set the system to away and every morning the system went back to home.
I tried to use the geo and got the same results. 2000 miles from home and the water heater is switched back to home. One of the major reasons I purchased this water heater does not work as advertised.
So I guess I can be thankful that Rheem does not make security cameras. And that it does heat the water but I paid a high price for a system that just heats water!Show lessGet wise
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help with this issue.UI update great (Not working as of 6/7/23)
I love the updated app. I was finally able to implement a schedule for my water heater. However, as of 6/7/23, the app has become unresponsive. It is still connected to my water heater, but any temperature change hangs the app, then returns to the current temperature. It also no longer follows the schedule and it does not respond to the enable/disable command. Again, app worked perfectly up until 6/7/23.
Did not know how or where else to submit a big report.Show lessEJL Killarny
Home / Away
Had the Geofence set to 2 miles to go to Away setting. And when I am 700 miles away it constantly changes back to Home, even when I tell it away. The purpose of this water heater was to not waste electricity when I am not there!!!!!!Arg231
Developer Response
Thank you for your feedback on the app and I'm sorry your experience with it has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help with this issue.Suggestion for upgrade
I really like the upgraded app. I agree the bouncy splash screen is not essential. My suggestion is this: I find that the server sometimes loses communication briefly with the app and my water heater. The only way I learn that there has been an “error” is to open the app and see the little warning icon in the corner. Despite having the app on my Home Screen, I have no visual way of knowing that something needs attention. My suggestion would be that maybe you could add a little red “pip” on the app icon when something needs to be reviewed (similar to when you gets text message alert). If the app icon would alert me, I could refresh the communication link or whatever needs attention. Otherwise, it is just luck if I see the issue or if I happen to walk by the water heater and see the communication module flashing. Please consider some type of visual or notification alert when the app has something to tell us. Thanks for listening.Show lessRudi322
Developer Response
Thank you! We're happy to hear that you find the app useful, and we appreciate your taking the time to leave us feedback on how we may improve it.
