Great Functionality, But Room for Improvement
Rating: ★★★☆☆
As an app developer, I must commend you on the app's smooth functionality, which works as intended. However, I feel compelled to address a couple of concerns. Firstly, the fees associated with the app are quite high, and this might deter potential users from fully embracing it. Secondly, the inability to transfer money through Zelle is limiting and can be a significant inconvenience for some users. Additionally, the lack of integration with tax/accounting software restricts the app's potential to streamline financial processes.
Considering that the app targets Rideshare drivers, it's crucial to prioritize user enablement and efficiency. Empowering users through seamless financial management should be at the forefront, as opposed to resorting to gimmicky features. By focusing on 100% enablement of its workforce, the app can truly stand out and become a preferred choice among Rideshare drivers.
I believe with some refinements and enhancements, your app has the potential to cater effectively to its target audience and become a leader in the market. I look forward to seeing further improvements that prioritize user needs and overall enablement. Keep up the great work!
As an app developer, I must commend you on the app's smooth functionality, which works as intended. However, I feel compelled to address a couple of concerns. Firstly, the fees associated with the app are quite high, and this might deter potential users from fully embracing it. Secondly, the inability to transfer money through Zelle is limiting and can be a significant inconvenience for some users. Additionally, the lack of integration with tax/accounting software restricts the app's potential to streamline financial processes.
Considering that the app targets Rideshare drivers, it's crucial to prioritize user enablement and efficiency. Empowering users through seamless financial management should be at the forefront, as opposed to resorting to gimmicky features. By focusing on 100% enablement of its workforce, the app can truly stand out and become a preferred choice among Rideshare drivers.
I believe with some refinements and enhancements, your app has the potential to cater effectively to its target audience and become a leader in the market. I look forward to seeing further improvements that prioritize user needs and overall enablement. Keep up the great work!
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Response from developer
We greatly appreciate your feedback and suggestions! We are always looking for ways to improve the functionality of the app and enrich the user experience with new features. We will keep your suggestions in mind for future updates. Thank you for the review!
Multiple issues but overall okay app.
Okay so I love being able to get my money right away and be able to spend it immediately. First complaint I have is you get notified on the Uber app when you finish a ride how much you make then you get another notification on this app. Why get double notified??? Second issue I have is on the Uber app you can instantly transfer to any debit card for $0.85, why does Uber charge more just because you have their card. Seems like they are punishing you for having their card. Stop the double notifications and make it be similar across the platform for payouts.
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Response from developer
Thank you for your feedback! As the Uber Pro Card and Uber Driver are separate apps, and owned by separate companies, each app is going to have its own notification settings. For the Uber Pro Card app you can adjust through the Account tab. The Uber Pro Card is intended to be used as a bank account and not to receive your automatic payouts and then transfer to another account. To avoid transfer fees, you can use the card as you would any other debit card for retail and fuel purchases, bill pay, etc. If you need any additional information, please reach out to us at support@branchapp.com. Thank you!
Self Direct Despsit
Many banks provide benefits for reaching Direct Deposit quotas. It would be nice for this card to allow us to set up our own “direct deposit”, allowing us to choose: weekly/monthly timescales, day of the week or number day, cash out or preset value (with on/off to utilize directly, available umbrella funds) this would add a layer of security for drivers to leave their money with you, and for people like me who want to use as many eco banks as possible, to meet these various quotas. Thank you for your consideration.
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Response from developer
Thank you for your feedback! At this time there is no way to schedule the automatic payouts from the Uber Driver app to the Uber Pro Card, only the instant option. However, you can turn off your automatic payouts if needed. Please reach out to us at support@branchapp.com if you would like any additional information.
Liars, cheats, and thieves
This app/bank is garbage. I’ve been with Uber for over a year, consistently maintaining diamond status and earning well over the required amount for backup balance. Yet they will not give it to me. I constantly call And message about the problem but no one ever and I mean never ever answers the phone I just get placed on hold for hours. when I do get a response from Chat, I am told that a request for a callback has been placed in on my behalf, but lo and behold no one ever called. Now, my account has been overdrafted and I don’t even have overdraft option on my account. These people are liars, cheats, and thieves. The only reason why I use it is because It is who Uber is partnered with
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Instant pay hasn’t worked for me and support team unable to assist to fix the problem
This card does not work as advertised. I received my card and switched to instant pay on the app. I have yet to receive my money to the card. I reached out to support team several times over the last 2 days and they all say that’s not my dept or they send me info that doesn’t even pertain to my problem. The support team has been unable to assist so I’m going back to my previous payment method even though it costs me extra, at least I can have access to my money since nobody can help get my problem. The support team says that instant pay can take up to 24-48 hours how can someone call that instant. Instant to me means within minutes. I guess that’s where the confusion is, instant to Uber is 24-48 hours and I highly disagree with that statement. It’s just not worth the headache. I’ll pay extra to alleviate the headaches.
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26k 5 star reviews? Suuurrreeee....
I love that Uber is buying reviews for their payment card. Anyways, here's my take on this app- RUN.
The instant payouts and cash back on gas was nice while it lasted, but somehow I've been locked out of my account. I have attempted to call their support number numerous times, THEY WILL NOT ANSWER THE PHONE.
Today I found an email for them so I will update if / when I receive a response.
EDIT: Their Email support will give you the runaround, literally copying and pasting support articles instead of solving the actual problem. They claim the issue is with my phone despite their app being the only one I've had a problem with.
The instant payouts and cash back on gas was nice while it lasted, but somehow I've been locked out of my account. I have attempted to call their support number numerous times, THEY WILL NOT ANSWER THE PHONE.
Today I found an email for them so I will update if / when I receive a response.
EDIT: Their Email support will give you the runaround, literally copying and pasting support articles instead of solving the actual problem. They claim the issue is with my phone despite their app being the only one I've had a problem with.
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Response from developer
Hi there, thanks for reaching out. We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send us any further details at support@branchapp.com and we would be happy to assist however we are able.
Ok, but…
Once you sign up for the account, Uber puts you on automatic transfer to go to this account for each transaction. Meaning you’ll get a full break down for each deposit including order pay and tip pay. It’s convenient for those that don’t have a bank, and it’s cool that there are options to earn cash back on gas. It would be nice if there were other cash back rewards for shopping. If you want to transfer money to your personal bank account using the debit card method for instant transfer then there’s a $3 fee which means it would be better to just add your own personal debit card for payout and only pay a much lower fee for instant transfer from the Uber driver app. I would also prefer Zelle as an option to transfer money.
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*DO NOT TRUST THIS CARD*
*DO NOT TRUST THIS CARD*
I used this card for direct deposits from my employer. Everything was fine until January 2023 when I didn’t receive my monthly direct deposit from my employer. I contacted my employer to see where my direct deposit was and they provided me with the account number for Uber that it was sent to AND with the Trace ID # to provide to Uber to locate the payment since it never bounced back to my employer.
*DO NOT TRUST THIS CARD*
I have contacted Uber for months now with no response other than “someone from accounting will contact you”. No one has contacted me yet or ever. I have email proof that I have reached out to Uber pro card again and again and again, providing screenshots, detailed information relating to the missing direct deposits, the Trace ID # to locate the direct deposit (my employer told me to provide this number to Uber to locate the payment), and all they say is they “can already see where my request has been escalated” and they ask me if I want them to escalate it again.
*DO NOT TRUST THIS CARD*
My entire paycheck is with Uber pro card and they are apparently stealing my paycheck. I have received direct deposits before and after this instance but they stole my January payment. You may have to take legal action in order to receive a response from this company.
*DO NOT TRUST THIS CARD*
I used this card for direct deposits from my employer. Everything was fine until January 2023 when I didn’t receive my monthly direct deposit from my employer. I contacted my employer to see where my direct deposit was and they provided me with the account number for Uber that it was sent to AND with the Trace ID # to provide to Uber to locate the payment since it never bounced back to my employer.
*DO NOT TRUST THIS CARD*
I have contacted Uber for months now with no response other than “someone from accounting will contact you”. No one has contacted me yet or ever. I have email proof that I have reached out to Uber pro card again and again and again, providing screenshots, detailed information relating to the missing direct deposits, the Trace ID # to locate the direct deposit (my employer told me to provide this number to Uber to locate the payment), and all they say is they “can already see where my request has been escalated” and they ask me if I want them to escalate it again.
*DO NOT TRUST THIS CARD*
My entire paycheck is with Uber pro card and they are apparently stealing my paycheck. I have received direct deposits before and after this instance but they stole my January payment. You may have to take legal action in order to receive a response from this company.
*DO NOT TRUST THIS CARD*
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Customer service non existent!
Renting a Tesla through Uber via hertz. I used the Uber Pro Card to pay for the rental, initial payment and deposit plus 3 week extensions for which they took money out each week. Closed out the rental and wrote up a new contract. Not only did they take out the new initial payment and deposit, but in addition the price of the whole previous month of rental even though I had already paid more than the what was owed. This left me with a negative balance of over $2000. Multiple attempts to contact support were made and was told it would be escalated to next level of support because the payments I previously made were on hold and can take up to 30 days to clear. Days later I’m still waiting for my money. Never had this issue with my previous bank as I’ve been renting same car for 3 months and this was the first using Uber pro card. Don’t know how they expect an Uber driver to have an extra 2 grand sitting around in order to rent a car through Uber using their branded cash card.
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Uber Pro Card
I’m enjoying my Uber Pro Card. I will be even happier if other services like Zelle or other money services are included because Uber Pro Card charges me a fee to transfer money to my other banking accounts if I need it immediately. I appreciate you keeping your promise of having back up service available, it really helps. Thank you for your service.
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