I couldn't be happier with this rewards program! Earning points on my rent payments has been a game-changer for me. It's such a simple and convenient way to get rewarded for something I have to do anyway. The points accumulate quickly, and the redemption options are fantastic.
I was skeptical at first but not no to Greystar’s new rewards program. I’ve been able to trade New York winters for sunny Miami twice in the last few months using Bilt points. I’ve also been draining all of my open carts on the 1st of the month to get double the points. I’ve never been so excited to pay rent!
The fact that they punish you with a $10 fee for not using their Bilt card is the most greedy thing I can imagine. This app rejected my payment and then charged me double for my rent when it went through so now I have -$817 in my checking account. The previous system my apartment had was fine but I assume they entered some sort of partnership with this company so they can squeeze more money out of renters and mask it as a “credit building” program. No one needs rent to build their credit just let me pay what I owe and then leave me alone until the 1st every month.
This “app” if you can call it that is a poor excuse for one. Core functionality isn’t even built into it. Linking to external websites does not make this an app, especially because I can’t even link a payment method through the app and also have to sign up for another service in order to pay my rent. Not sure why we moved from securecafe, which was much better and fully featured than this pathetic excuse for an app. I really hope the product manager for Resident experience reads this and decides to urge the engineers to idk actually build an app not a link farm. Pathetic
Everything is empty but the link to the payment portal through Bilt’s system. That seems to function fine, but it’s just a front for aggressive marketing of their products and services. I am only there to pay rent, so someone let Bilt know to tone it down a little. As for Greystar, no property contacts, no response to community messages, no events, no amenities updated anywhere in the app. Everything is a blank page. Lights aren’t even on, and nobody’s home. We need a way to cancel pending work orders, too. Since I put them in and wait two weeks for things to be fixed, I’d love a way to cancel the work order, because I have to fix things myself. I’d love to let the maintenance guy know he can skip me so he can focus on the next. Worthless app for a worthless property management.
My apartment complex just got switched to this app, it’s now the only way to pay rent and it literally won’t work to pay my rent. I’ve connected my bank account, but when I try to pay rent the only payment option available is signing up for the Bilt credit card, gee, no ulterior motives there! This app is awful. You had one job!!
I wouldn't normally write a review for an app, but this appbis simply aweful you have to sign up for a seconed website to make payments and in the agreement you have to share all of tour credit history. why do you need my credit history to make a rent payment? and why do i have to sign up for another website? And no i didn't sign up for bt whatever because im not going to give some random jo shmow my credit history
Forced to use this app by my apartment complex... it is completely unusable. I can't even use it to pay my rent -- the system never sends me a text message so I cannot complete my registration 🤬
And when I asked the apartment complex about other ways to pay my rent, they just ignored me
This isn't the first reason Greystar gave me to find a new home, but it might be the last!
The moment that you click the payment access you are brought to a page essentially begging you to sign up for a “new Mastercard” just to make payments. The only way to add payment methods is to access your account details, you can NOT use Stripe to connect as the developers didn’t account for basic workflow (Software dev myself so..) consistent crashes on new hardware, and all the lack of security which comes with most apps. Likewise the forced switch requires you to pickup this new credit card to earn rewards which can “lower your rent”, but in no world is there ever a good reason to use a CC for rent. The entire process is a huge grey (not pun intended) legal area which seems to be normal for Greystar.
I’ve never downloaded a worse app in my life. This app is just a bunch of web links that don’t load. The devs are clearly 12 years old and had to make this as a 6th grade project. I literally can’t link my bank account info. Greystar has done nothing but ruin our apartments since taking over.
m4r5us
Jokoth119
Thisguylol
rossmartin1x
Someone with low expectations
User424242424242
Nickpmcc
Lux Liquidus
Rg418
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