This app looks like it was made as a homework project by some kids. You have to sign into multiple accounts to pay your rent. No idea why any business would put up such a stupid wall between them and getting their money.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.App is extremely slow and constantly crashes. All of the tenants I’ve spoken with from my building are furious with this app.
Fix your app, it never continues to the next step after linking the bank information, which is already annoyed to do.
Forcing residents to use this app, don’t give other flexible option to pay rent, I see class action lawsuit coming to this app.
My property recently swapped to this and it makes you sign in a billion times and it has taken me several attempts to attach my bank account - still hasn’t worked. And the ads are nefarious! No one needs a rent credit card and if you say no it doesn’t go away. Also why does it need my location??? It’s a stupid app and has terrible user experience when our previous portal was fine. 0/5 if I could.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.The application is extremely buggy the web portal is sluggish. Asks for financial information to pay rent! Shady app
Signing up, I have had to click through at least three different screens asking to use my personal data to sell me things I don’t want.
It’s sad that this is truly the only way to pay rent, and my rent is being monitized so that my apartment can sell my data to another company to sell me more things that I don’t want.
Literally all I want to do is pay rent and ask for maintenance requests - not give my information away at every second to advertisers. I’m really disappointed. No choice either.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Useless
Won’t actually accept rent payments. Links don’t work, crashes out, sends spam emails about signing up for credit cards you don’t want - it is beyond inexplicable that my property chose to move from a perfectly functional rent portal to a portal that can’t even reliably process rent payments
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Our apartment complex recently switched to this application. It is terrible, crashing or erroring out constantly. I honestly thought the email announcing the switch was a phishing attempt. The application links against other sites within the same app for almost any action, which is precisely what I would expect from a phishing attempt. When trying to pay, it links against some other application asking for financial details and to provide new and different credentials.
Given the state of the front end, I don’t trust that their backend won’t be hacked. I’m really not comfortable putting financial information into this thing.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.The app glitches a lot and just has a blank white screen. Kind of annoying cuz it’s the only app that my apartment complex works with and it doesn’t work. Neither does it communicate with you bank very well.
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