This is obviously a savings deal for the landlords. They probably pay little or nothing to have Bilt collect their monthly rents. But renters must consent to Bilt looking at all their credit card billings if they pay by card (with a 3% fee!) or at all their banking activity if they link to their bank account. They don’t just take the money, they harvest your personal information and resell it. It’s outrageous that a landlord should try to coerce tenants into giving up their financial data to a third party they have a new beneficial relationship with. Not going to do it.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.I am horrified that we now have to use this app to pay rent. Thankfully I’m tech savvy, but if you aren’t I can see it being a major problem.
Also, the app tries to get your personal information from your bank account, and to sign up for a credit card. If you are not careful, you’ll end up signing up for a card and sharing your banking info beyond your account and routing number. There are also ads all over the place. I cannot believe how unprofessional this is when it involves residents’ money. I have never seen anything like this. Unbelievable.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.The change to this app and platform affect both the residents and staff negatively. It makes it harder to do all aspects of the renting process, as well as having to sign up for several new things we never wanted to do in the first place. All in the name of a billion dollar company saving a little money 👍
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.With no advance notice, this piece of trash replaced the usable web portal. Now I can no longer pay rent! The app data did not include my phone number, and it cannot be manually set. But to log in to the payment system, a phone number is required. Cannot wait to get away from Greystar and all of their hostile decisions and ramming of ads down residents’ throats. Negative stars if it was possible.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Linking your bank account never advances to the next step. Re-logging in and going through 5 pages just to see a white page saying “Close this page to continue to next step” redirects you to the Home Screen. Makes you use 3rd party services and tries to sell you credit card subscriptions.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.My apartment recently switched to this app. First of all, the interaction of this app is ridiculous. Opening up loops of pages for starter. Second of all, very buggy. Up to this point, there is no option for me to pay rent. And no support for any issues that come up, and the leasing office has no idea what to do with the app. It’s a shame that they chose to switch from a perfectly working resident portal to this thing that’s beyond trash.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Fix your app, it never continues to the next step for setting up payment, which is already annoyed to do. Forcing residents to use this app, don’t give other flexible option to pay rent, I see class action lawsuit coming to this app.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Making this app to grab money :(
Literally terrible app design that makes everything more complicated and riddled with ads. If an apartment you’re considering uses this maybe consider looking elsewhere.
I can't express enough how disappointed I am with the resident experience app mandated by my apartment complex management. The app, which is supposed to simplify tasks like paying rent and requesting maintenance, has turned out to be nothing short of a headache.
Firstly, the payment method, Bilt, adds an unnecessary layer of complexity. The app forces you to sign up for this service, and to make matters worse, it might trick you into applying for a Mastercard with them. This is completely unacceptable! Residents should not be coerced into additional financial commitments just to use a basic utility app.
What's even more infuriating is the intrusive nature of the app. Full-screen ads bombard users at unexpected moments, making the entire experience feel like a chore. I downloaded the app to efficiently handle my rent payments and maintenance requests, not to be bombarded with unwanted advertisements.
The app's user interface is far from intuitive. It's riddled with unintuitive "features" that only serve to complicate the user experience. I just want a straightforward platform to pay my rent and address maintenance issues, but this app seems to have lost sight of its core purpose.
Overall, the resident experience app has proven to be a piece of garbage that fails to deliver on its promises. The mandatory use of Bilt, the potential for misleading credit card sign-ups, intrusive ads, and a confusing interface make it an app I would strongly advise against. The management needs to reevaluate their choice of platform to ensure a more user-friendly and transparent experience for all residents.
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