This app is absolute trash, and that’s putting it kindly. Barely functional, any feature provided requires a redirect to a browser and a login using the property’s portal. It defeats the purpose of the app itself.
I’m not sure who decided it was a good idea to force this on residents.
It is one thing to launch an app to try and provide a better experience to residents - and make it opt in.
It is another thing to launch a new, underdeveloped app, and force residents to switch over in 2 weeks before their next payment.
We all have lives, and the last thing we want is added, unnecessary complexity with something that should be set once and then forgotten about.
Do better. Don’t take shortcuts to try and boost the daily active users of your app. Either create an incredible experience and earn users, or don’t launch an app at all.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.This app tries to get you to provide all of your financial information beyond what is needed to make a payment. Unfiltered full access to your statements and transaction history. I’m genuinely concerned that this was seen as a viable solution.
Confusing and charges extra money unless you sighn up for rewards card.
App is literally confusing. Many different websites/tabs populate when trying to pay rent, etc. It's also very difficult to maneuver through the app, it's extremely too much.
My apartment building recently sprang this app on us. It’s unbelievable. If you pay your rent through this app you are given the “choice” to either allow the app to monitor your credit card transactions or give them your user name and password for your bank account! How is this remotely acceptable or legal? Only an idiot would agree to these terms. Pay your rent by check, they can’t stop you.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Such an awful app, sad where the world is headed
Forced to use this God-awful app to pay rent. Never ending adds. Tries so hard to get you to sign up for their credit card. Forced to share information linking your bank account. I can not understand how this is even legal.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.Tries to trick you into applying for a credit card, steals your credit score data and you have to email to opt out (still not sure if they are using my data). Hidden form to opt out of selling your data which they most definitely sell. All this just to pay rent. I should have tried using a check instead
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.This forceful transition to an app that I would considered still in development is the latest display of managements lack of respect for its residents. The app is never ending web of embedded links to other services that require you to also sign up for in order to make payments. That being said, you’re lucky if you can even load them half the time. Once in, you’ll be bombarded with never ending ads and aggressive marketing. Don’t want to get the credit card well just link your own card and authorize to share all your transaction detail with them, or do it directly with your linked bank account! It’s things like this that make your residents provide these negative responses to your property’s both as seen in this app or your google reviews. Please listen to feedback.
Developer Response
We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.
itsgac
Merklehugh
Azarid Music
Terrible worthless app
lovelykok
Michel Kransa
Opticgaming
Dayguaa
irreducible
Average Guys Review
