Leave a Review Narwal Freo
Won’t connect
The app won’t connect to the device with the last update. Unacceptable for a device that costs this much. Functionality significantly reduced. Please fix!Nairdaw
Easier than some of these reviews
I got this vacuum after reading and watching several reviews on many remote vacuums. I received it a little over a month ago and wanted to run it before I wrote this review. I have had no issues mapping and then I moved base station and had to remap, was very user friendly, no issues at all. I have mine programmed to vacuum 3x’s a week and mop 2x’s a week. There have been with no issues when using the app to see where and what has been cleaned. I also set it to notify me 10 min before it is to clean in case I forget I need to pick something up. Nothing bad to say about this app, so far so good!!!!Show lessPerk78
Canada
In Canada, the app works perfectly.Roxanne0502
Robot is the bom, hair does not get tangoed in the brush and its quiet and carefulll
Love the robot but its being held back by the app and the lack of self empty, but the later does not factor into the 3 stars its simply the all issues with mapping out rooms - in my case a room is not clear so i want to add lines to separate the spaces but it will not let me - i also cant generate keep outs based on having put down objects to keep it away from a zone so i can ise that to block it i. The app - sorry id does not let you see the objects in the map editing screen - huge miss. Agree with other reviewer that the icons are too small! Again the robot is awesome quiet, good mopping with self cleaning and drying that works, super gentle, but does struggle with low objects that make it sound like its breaking the robot :( and the long hair not tangling is a foundational feature that makes it the only autonomous floor cleaning robot!!! But the app needs work asap, please!Show lessE1D1
Terrible app
It doesn’t work. I can’t connectOrdjo13
Robot is ok, app needs work
In particular the app really needs to provide push notifications for all errors encountered by the robot. The app is already capable of push notifications- it can notify of job completion. The app also already get information about robot errors during jobs.coynea90
Worst app
Never works with iPhone uselessDes134567
The app is great
I don't why the ratings are bad, but i have not faced any issues at all with the app. The robot maps the apartment very well and you can add a lot of details on the map from the application.AVLKO21
Some nice features that are not usable
It’s a standard app with the regular scheduling and mapping features; basic stuff.
The floor plan feature does a good job of creating the initial plan based on mapping. However it is difficult to split rooms; I have a very open floor plan with minimal separation between rooms or large door ways. App doesn’t allow me to split; complains about going across thresholds. Should allow people to split however they want. Maybe instead of split/merge, allow people to create rooms using boxes similar to no-go zone setup. Also it should show the actual mapping data in the floor plan split/merge view.
Lastly, I want to schedule cleaning for zones instead of rooms on different days and times. Doesn’t seem to be a way to do that.
Given how expensive the robot is, I’d expect some of these features to be there.Show lessSlash2x
Great vaccume/moping robot, app can use a few improvments
Love the robot, app is quite good but can use some improvements: 1) allow one to draw room split lines to another drawn wall not just walls narwal created as it missed a big wall dividing formal dining and livi g and this is a real wall so am at a loss as to how it missed and merged the spaces but also show sw needs help in map editing. 2) allow objects that i placed in the room to show up when drawing no go lines and resizing furniture 3) make the resizing objects work, the current approach is not intuitive and instead is very frustrating trial and error.
As for the robot, does great automatically removing human and dog hair from the roller, that is super. The mopping is excellent too.Show less
