Leave a Review Narwal Freo
Love my Freo but app just needs some adjustments
I am happy with my purchase of the Freo but the app takes some getting used to. Some things that I’d like to see would be:
Push Notifications to my phone, a visual representation of the water levels in the app, and a “find robot” feature with some type of alert noise for when it gets stuck somewhere and I can’t find it (like under a bed). Thank youShow lessScotiJean
No way on app to map multiple floors
coundt find a way to map the 2nd floor
on the appSdhadwal
You all know this already
The robot is great as you all know, but the software is really junky the biggest issue that I see that you cannot create a zone inside of a room, which is a total disappointment as I had it on my # NEATO , which I hated, but 10 years ago this option was present. Please #NARWAL help us allABOTXEPBAM
Terrible app
Great robot but because the app is so bad I’m going to have to return it. Worst app I’ve ever seen for these robots. They need to invest a lot more time and money to make it worthwhile. It’s a shame because it takes away from how great the robot is. Unfortunately, the only way to use the robot is by pushing the button on the robot itself and it only allows you to vacuum.Show lesspalmpalm2019
Freo is perfect, app is meh
First suggestion - I want to see alerts but the icon is so small and the notification dot minuscule. Trying to tap on it is a chore. Also, the tips keep turning back on causing me to tap on that instead.
There is a strange disconnect between going into the app and then having to go into my Freo. It simply doesn’t make sense. Why the extra home page?
Starting jobs needs some work. Much time was spent being able to creat rooms, etc., and that shows. The basic functions, however, seem like they were written by a teenager.Show lessJohnO10661
Network problems
Everything was working perfectly. Randomly stopped working all together. Very aggravating. Cannot get the app to load the map or my home screen. Reset the vacuum itself, unplugged base station, deleted and redownloaded app. Nothing is working.lynd-z
连不上
我就想问下 扫了二维码后自动跳转到美国官网 没有下文 是哪个弱智设计的。。stan9230
Works relatively well now
Earlier versions had issues with network connectivity, touch responsiveness, and area creation. I haven’t encountered any of these issues in the recent past, so I’m guessing that they’re fixed.
The app is easy to use and pretty intuitive. The only quirk that I randomly encounter is the loss of cleaning option buttons in the room/area selection screen after the app has been open for a while; closing and reopening the app fixes it for me.Show lessEnotsItey
Stuck on Send Account Verification Email
I received my Narwal Freo X Ultra three days ago, but it has been a useless lump since because the app never sends me an account verification email.
I got the unit, downloaded the app, selected my country and language, entered my email address and hit a “Send” button to send an account verification email. A box popped up for a second and the “Send” button turned up a “resend” countdown, but no email came. Checked my spam folder. No email. Called support. They walked me through it again. When it still didn’t work they had me try an alternate “Gmail” account. Still no email in inbox or spam, he said he’d “escalate” the problem and I got an email to that effect at the email address I had been trying to register an sc point with.
After a day with no response (not even a “we’re working on it” email, I replied to the escalation email with a detailed description of my problem in case the tech missed any details, I got back a “thank you” email, saying they’d forward my details to their technical team. Two days later now and still no communication. I tried the Narwal T10 app hoping I could use the same account for the Freo, it registered my account perfectly but alas, I can’t use that account with this app. So as of right now, I cannot recommend any Narwal Freo product or this app because you may wind up in the same boat as he with a useless pile of plastic taking up space and no one in support seeming to feel obliged to communicate with me.Show lessMe#524
No connection to the app
I cannot connect the vacuum to the app. I have done every suggested method multiple times. I’ve had it only for a few days, but this is becoming increasingly frustrating.ShaydonTaylor
