Leave a Review Narwal Freo
App does not detect when mats move
The robot and app work well overall.The biggest downside is that once the robot discovers an area never seems to update it.It doesn’t seem to support at a new rooms if the doors closed during the initial scan. If you have a mat you want to move to clean under, or if isReadjusted overtime the robot will not update and ignore the area foreverShow lessSam the Ultimate reviewer
Good design, bad usability and localization
We have been unable to add other members of the household to control the Freo, and it’s made harder by the poor translation. Many words across the app are abbreviated in ways and situations that don’t make sense: like “dev” and “mem,” and at times it’s hard to understand that the app is trying to tell you. The action in the Shortcuts app is also in Chinese, so I have no idea what it does.
The vacuum also send you notifications each time it completes any task, which is kept in the apps Message Center. ‘Great,’ another feed of notifications and red badge to ignore. Notifications have to dismissed individually, since the “mark all read” button doesn’t work. There are no granular push notification options so you only get notifications after certain types of tasks, or errors. 🙄
The app is well designed, but poorly implemented and poorly translated to English. For being a companion app for a pretty expensive robot vacuum, it needs to be fixed if the company wants me to believe it takes the Freo product seriously.Show lessSean Fletcher
No Go Zone Setting Terrible
I’ve spent hours trying to set no-go zones. Just when I think it is set it will disappear or I hit the green check and it disappears and even worse I hit the green check and it says it is saved - and then it disappears! Please fix this!Tug200
Poor usability, localization
We have been unable to add other members of the household to control the Freo, and it’s made harder by the poor localization/translation. The action in the Shortcuts app is also in Chinese, so I have no idea what it does. For being a companion app for a pretty expensive robot vacuum, this needs to be fixed if the company takes the product seriously.Show lessCan’t use app to connect the rob. Useless
Can’t use app to connect the rob. Useless
No one I can contact to fixed the problem, can’t add the mapjoyceweiwei
Can’t connect to WiFi
How can I use the robot when the app can’t detect wifi? After all the unboxing, I now have to return this heavy beast because of a silly software bug?! Why would you waste people’s time and resources Narwal…..jLdjc
App needs major upgrades
Narwal Freo robot itself is next level but the app is subpar.NaroRambo
Network issues fixed!
Not sure why but the robot and base station seems to loose network connection on the app. It is on the safe list on my network. The app itself is easy to use but just annoying that you have to go through many steps to create a schedule. Edited: my original review I had network issues, but now Narwal addressed the issues and fix the errors. I bump the review to 4 star. Still lacking on the app because it takes too many steps to create a schedule.Show lessRony Rockstar
Maps Gone
My maps are gone and I can’t add maps. The maps option is grey and I can’t click it.J.M.Lopez
Robot offline
I can’t even set this thing up completely. Robot is offline with every click, but the actual base station is fine. You just can’t set up all details there… I just got this and am about to return it due to this terrible app. Please correct, or I’m returning very soon.igvcssrgbnjkk
