Leave a Review Wescom Credit Union Mobile
Snap Deposit doesn’t work
I’ve never been able to deposit a check on the app no matter what I do. I have zero problems with other bank apps mobile deposit function. Please fix it! I don’t even have a Wescom nearby and was leaning on the app to make things easier. May have to switch banks if it doesn’t get fixed.
*I am using the latest update available to me and wrote this review based on the latest update. It has not been fixed in my experience.Show lessLilme15
Developer Response
Thank you for your comment. The issue you experienced with SnapDeposit not working properly, is resolved in our latest app version 2024.02.0201 available now in the App Store.The app is full of bugs
Snap deposits is very difficult to use now. I’ve given up using it and now do my check deposits to my Schools First Credit Union account. Bill payer doesn’t always show history. I schedule payments and want to see them in Pending status, the screen is blank. Your IT department needs to do a better job in QA!
Updated app still doesn’t work for Snap Deposits. Used Schools First again and worked first time. I took one star away because you need to test more.Show lesshgfdxbnkpog
Developer Response
Thank you for your comment. The issue you experienced with Billpayer History not displaying, is resolved in our latest app version 2024.01.0501 available now in the App Store.Awful Update
This newest update has made it near impossible to use Snap Deposit. It is SO sensitive. Even the best picture it rejects, saying something on the check is not visible (when it clearly is). When they finally accept my check, it is then quickly “deleted” citing unclear picture and the frustration begins all over again. I have contacted Wescom multiple times and have received no help. Living out of state, I don’t have the ability to visit a branch and depend solely on Snap Deposit for my deposit needs; they need to fix this STAT!
I’ve been a customer for over 30 years and am disappointed in their current service.Show less8492729
Developer Response
Thank you for your comment regarding SnapDeposit. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you!Don’t Like the New App
What the heck did Wescom do when they updated their mobile app?? I’m unable to use express view anymore… I have to log in to view my account even though I have my preferences set to enable express view… Never had this problem before:-( Use to love the mobile app but not anymore.
Update to Review: I have Express View enabled and am able to see the Express View but because I use face recognition, I literally have to turn my phone sidewise to avoid logging into the app. I never use to have to do that before the app update. It’s still frustrating.Show lessDurango_gal
Developer Response
Thank you for your comment, we are always looking to improve our app. Express view is available on our new app. You must first enable in the Profile setting under Login & Security. Once it is enabled you can click on the express view tab on the log in screen. We appreciate your feedback. Please email us at iPhone@wescom.org if you need further assistance or would like to share your feedback.Oh no. They broke it! :-( Will it ever work again?
It used to be great but ever since the update, it does not work, AT ALL. It freezes at login on both iPhone and iPad. Reinstalling the app does not help either.
UPDATING MY REVIEW -
I finally got in by deleting and retyping my info then trying to login again. Do I have to do this every time? Ug. This is not good.
Once inside, I’m disappointed to find that the user interface it’s much harder to see now and multiple features require extra clicks. Why? As the saying goes, “If it ain’t broke…”. or as another saying goes, “If you keep making that face, it will get stuck that way.” I hope they don’t let that happen.
I love this credit union but the app has been greatly damaged in my opinion.
Sadly, I’ll have to leave my rating at an embarrassing one star until they fix what they broke.Show lessSoCal Videohead
Developer Response
Thank you for your comment. We are always looking to improve our app and appreciate your feedback. Could you please email us at iphone@wescom.org so we can help troubleshoot the log in issue you are reporting. The issue you experienced with the log in button, is resolved in our latest app version 2024.01.0501 available now in the App Store.Really wrecked this app!
Wescom was the best financial app for any financial institution, until this update! The app looks like it was designed by a four year old, information is missing the weird things at the top are unclear and look like an afterthought, there is NO WAY to see pending bill pay so you’ll end up double or triple paying them because you can’t see it pending! I loved the old app, it was perfect to use in daily management of everything, now it’s lost all the best functionality and looks dumbed down to oblivion! My question is why? Why on earth would they do this? So utterly disappointing. It’s nearly unusable!Show lessGCDCNC
Developer Response
Thank you for your feedback. We appreciate your comment. Pending Billpayers are located in the Billpayer tab under Payment History. Please contact us via email at iphone@wescom.org if you have any additional comments or concerns. The issue you experienced with Billpayer history, is resolved in our latest app version 2024.01.0501 available now in the App Store.Zelle note trouble
When sending Zelle payment the notes, the “What’s this for?” field, let’s me get the paste option but no matter what I try it will not actually paste the note in. Since my landlord recently switched to Zelle payment, I have to write a rather extensive note to ensure I get credit for my rent payment. But having to type it twice each month is getting old fast. (Since I must send two payments each month.) Please make the paste function work, so I can copy my last month’s note and paste it into this month’s note for each payment and just edit the month name.
Thank you.Show lessAngel75c
Developer Response
Thank you for your comment. We would like to get some additional information so that we can better assist you. Please contact us via email at iphone@wescom.org. Thank you.Elementary App
I mean, it works okay. Half the time I have to go log into a computer or call CS to get what I need done. The app feels like it was made in 2007 and hasn’t really been updated since except to maybe add a Zelle button. I love Wescom but I really wish they’d spend some $$ and hire a few qualified IT developers and support to actually make the app as functional as big bank apps and websites.Show lessCaliSun456
Developer Response
Thank you for your comment. We would like to get some additional information so that we can better assist you. Please contact us via email at iphone@wescom.org. Thank youOk app but inconsistent
For the most part I can do what I need to but it seems like whenever there’s an update the snap deposit breaks and I have to take like 10 pics for a single check before it gets it right. Fortunately I don’t get many checks. Another thing that stopped working is face recognition.Racon2R
Issue resolved
Thankfully with the help of Wescom my Zelle issue was resolved seems it was my phone only issue I see is not being able to pay my credit card on the app not sure whybeastyboy62
