Leave a Review Wescom Credit Union Mobile
Customer service
My experience today with Lluvia has been phenomenal. I appreciate the time she took with me. She had the patience of Job with me. I can sometimes become very frustrated
when it comes to technology often times because the customer service representative
developes an inpatient tone with me. Lluvia
maintained a calm and patient tone with me which I wholeheartedly appreciate. Lluvia made me feel at ease and calm an she calmly and patiently walked me through a transaction. Great kudos to her and the person who hired Lluvia. She is a great asset to Wescom. Thank you so much!
M. OrtegaShow less2excellent
Developer Response
Thank you for the compliment for Lluvia, we have sent your great feedback to the Ontario branch. Thank you.Love Wescom
I’ve been a member for many years, and over that time the different changes to the mobile app. I’ve had no problem with any aspect of the app. The only thing I would like to see would be signing on with face recognition. Newer phones access this feature and it’s fast and convenient, and there’s no chance of the infamous
“ incorrect login credentials “
Hopefully this will be a feature in the near future.Show lessRtwinkie
Developer Response
Thank you for your comment. We do have Face ID available as an option. After logging on select the menu on the left-hand side followed by Settings and select Face ID to enable. Thank you.Update not right
Ever since you updated the app it will no longer keep my Face ID settings or user ID settings. Please fix this. Why have the feature if you aren’t going to make it useable.
Update has been fixed. Much better!Spoty@a
Long time member. Overall, good app
Been with Wescom since before they were Wescom. They’ve changed a little to keep up with the world of banking, but still a solid institution, better than the big banks.
The app? Why are the icons at the bottom of the screen so hard to see? Why haven’t you done anything about them? Are they that useless? If so, should they just be removed?Show lessBHLane
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you.Snap deposit needs improvement
The snap deposit feature is worse now. Please fix ASAP!!! It’s ridiculous how long it can take to accept a photo and how it can’t be angled correctly when you take a picture of the back image.sva027
Great app for deposits
I love Snap Deposit. Sometimes it’s tricky especially when the check was folded. Make sure you get a confirmation number. Sometimes it looks like it made the deposit but doesn’t show a confirmation number and no deposit was made. It’s a good idea to hold onto the check until you’re sure it made it into your account.Show lessMiliwatt
Developer Response
Thank you for your comment. We would like to hear you feedback on SnapDeposit, please feel free to contact us at iphone@wescom.org.I like the app
I really do like the app by the snap deposit is constantly not working. And I’m not always near a location to deposit it, my employer also doesn’t do direct deposit. And now they are saying when I deposit a misused check I have to wait six months to even ask for a review. Yehhh this is the kinda stuff people move banks for.Show lessMercy M.
Avoid Snap Deposit
The app itself is fine. It does everything it needs to, and is mostly stable. The thumbprint identification is also very convenient. However, the Snap Deposit feature has continually been an issue for me. My job doesn’t offer direct deposit and there isn’t a Wescom branch that’s local to me, so I have to use Snap Deposit. This would usually be convenient, but it seems like every pay period, I’m left without access to my money without either waiting an unnecessarily long amount of time, or wasting a bank employee’s time with clearing my funds.
I like Wescom, they aren’t in danger of losing me as a customer, and I’ll continue to use the app and Snap Deposit for lack of any better option. There just isn’t a justifiable reason for customers to be barred from their own funds for up to 48 hours (or longer if you make the mistake of depositing on a Friday or Saturday) when Snap Deposit exists as something that’s supposed to be convenient. This process has to be expedited or I foresee this issue becoming a problem.Show lessWilliam Randolph Hearst
Developer Response
Thank you for comments about the Wescom mobile app. In regards to SnapDeposit, we would like to get some additional information to better assist you. Please contact us via email at iphone@wescom.org. Thank you.Snap deposit
After your latest update with the fingerprint issues. The snap deposit it not working properly. No matter how I take the picture of my check it gives me errors especially processing the back of the check.
This is the whole reason I signed up with this credit union was for this feature since you have limited atms and branches closed when I’m off work.
Please fix this issue. I have tried from different phones and gave me same errors.Show lessdaria1975
Great....for the most part.
Its a great app. I like how I can easily keep track of my finances and the snap deposit is great.
I just hate how it CONSTANTLY and RANDOMLY invalidates my login and I have to log back in and set EVERYTHING back up again. The login with your fingerprint, the express view, all the settings I set up previously I have to do it ALL over AGAIN! I have probably done this over 5 times already and if this app wasn’t so useful to keep track of everything then I probably would have deleted it a LONG time ago ( who am I kidding, I HAVE deleted it, but mostly out of frustration)
Anyway great app, love it (when it doesn’t reset my settings) Would probably have given it a higher rating if it wasn’t for those log in issues.Show lessDivineJazz
Developer Response
Thank you for your comment. We would like to get some additional information so that we can better assist you. Please contact us via email at iphone@wescom.org. Thank you.
