Leave a Review Wescom Credit Union Mobile
Unable to set up notifications on iPhone
Hello I’ve never had issues before but recently I had to reset my iPhone as new and redownload apps and now this app doesn’t show in my notifications in settings so I can pick which notifications I would like.mimirsyew16
Good Until it Isn’t…
When the app is working, it is really good and allows for (pretty much) full functionality and engagement across all of your accounts and provided services; HOWEVER, it freezes and crashes far too - in the past two weeks I’ve had to delete the app and reload it several times, which is definitely not a time-saving feature 😐Show lessUCLAqtpie
Always something wrong
I always have a hard time logging in. It continues not to save my password or the face identification. There’s always issues with the snap direct deposit. And now I’ve had to delete the app and reinstall itBecause it’s giving some encrypted login error. So frustrating all I wanna do with is access my account.Show lessydl22
Clunky and FaceID is useless
This app is decent at best. When you log in, you see a bunch of icons and have to make a selection to move forward vs the app understand the primary reason for log on and rendering info accordingly. This assumes you remembered your password and we’re able to log in. The FaceID feature is like a bad magic trick. Sometimes it’s there and sometimes it’s not. Most commonly, it’s not — and yea, my app is up to date. I accessed a few days ago without issue, today, the FaceID option is goneShow lessMtnAngel3
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you!It’s ok.
The app is ok, does what it’s supposed to do. The most annoying thing for me is that every time they roll out an update it erases your credentials. So if you happen to rely on Face ID or fingerprint, and don’t remember your password, you’ll have to reset it in order to log in.Maximiv_81
There is no excuse for how long it is taking to sort out these issues!
Every time I try to use the app I have to re-login, re-enable express view, re-enable Face ID, and re-enable Apple Watch. EVERY. TIME. It makes no sense to even have these features under these circumstances! What’s worse is they used to work fine, but they broke them somehow. I come here, write a negative review, the developers reply and say they’re working on it. And nothing changes, and then my review disappears. If they put the effort into fixing problems that they put into disappearing negative reviews, maybe they’d have a decent app. Loyal Wescom customer since 2004, btw, and Signature Platinum member, but customer satisfaction is clearly not the priority here…Show lessmikey666666666
Developer Response
Thank you for your feedback. In reference to your comment about Face ID and other settings, we continue to work on a resolution and will update you when a new version of the app is available to download. We apologize for the inconvenience.Zelle
It’ll be the best if the zelle app or icon keeps disappearing then it appears whenever it wants how can or how can the zelle feature stay stable without being able for a day then no more icon then it appears again by itself I tried selling today to my sister cause her tire pop and my zelle icon on my app is gone so now I can’t zelle can I get helpShow lesssavahhgwe
Fix Zelle!
I switched to a new iPhone a few days ago and my zelle icon is gone. I’m reading now it’s been happening for months to people. Come on guys, you’re a big company. You can’t figure this out? I’m going to try calling customer service to see if they can fix it. :( At least I’m still getting my payments thru Zelle! Just can’t send any.Show lessHp0420
Long Term Wescom Customer
First I have to say that I have been a long term customer for over 17 years. However, I am very upset that zelle is gone..I wanted to send a gift to someone for the holidays..went I went to look for zelle is was gone. Also, I receive gift from my family and friends via this method due to the pandemic..
I’m extremely upset because just about every financial institution has zelle. When I downloaded the new app I presumed it would function just as the old one and zelle was there now poof it just disappeared..so how am I suppose to receive or send money if this feature has been removed from the app..Show lessDiamond Designs
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you!Zelle Icon Disappeared
Idk how to feel. Tonight I login to my Wescom App ready to use my Zelle feature, but no Zelle icon available. I was a little confused at first, so I went to go see if my app needed to be updated. That was a no, so I login from the web and I still don’t see the Zelle icon. I searched FAQs through the Wescom App, definitely didn’t help. I deleted the App and reinstalled it and that didn’t help. What’s going on? Where is Zelle? I’m dreading to call customer service for them to tell me crap. This is such an inconvenience!!!!! And I’m upset that I have to give such a bad rating because I’ve never had a bad experience with Wescom or the App, but this has done it for me especially with me having a situation at hand.Show lessA'DRI 003
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you!
