Leave a Review Wescom Credit Union Mobile
Great app...however...
This is the only app that for some reason randomly erases my saved user ID, and consequently the ability to use thumbprint verification login...so every couple months or so I have to keep RE-entering it. Very annoying and many times I have to request a new user ID and password to access. (Because I have to keep changing them...it’s easy for me to lose track of the last one I used) I don’t have this issue with any other app. :(.Show lessMissmjl
Developer Response
Thank you for your comment, we apologize for the inconvenience. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you!Works great on my new iPhone 11
I use it to make deposits, check balances, transfer between funds, in and out of Wescom.Crazy cool app
iPad
I’ve recently purchased an iPad. Using Wescom app on my iPhone was fine, no real problems. I naively expected the same level of experience on my iPad. Problems with not being able to log in bcs there is no field to type in and have to completely shut down to reset; if I’m using the iPad in portrait angle on a different app, close that, shift to different angle and open Wescom it doesn’t rotate (remains in old position). There’s more inadequacies, but that enough for now.Show lessPK2492
Frustrated
I was told by a Wescom customer service rep to delete or uninstall and then reinstall Wescom app because I was having an issue with the ‘Pay By Zelle’ link, which had no content at all. Once I uninstalled the Wescom app, it no longer appears on my apps default page. I have to go to App Store to open Wescom’s app. Why doesn’t it appear on my apps default page?Show lessPatriete1
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you!The new update it horrible
I’ve been with Wescom for years and I use to love the app until this new update.
The old app I would’ve gave 4 stars but this update brought it down to 1.
It keeps crashing. Every time I try to access the app the prompt to login in take so long or never appears so I’ll have to turn my phone off and on. How inconvenient, Especially when you really need it for a transaction or information at the moment. Please revert back to the old app.Show lessBailyrae
The new version update is terrible, visually disappointing
The new release is so disappointing it looks like the developer wasn’t even trying. Nothing stands out, there is no dimension to it, no visual appeal. The tiles also don’t adjust to fit the screen size which seems like laziness on the developers part. I really hope they utilize their change control and roll back their changes.Show lessSHRBSZ
Newest Wescom update
I have the wescom app for has long as it’s been around. This new version is terrible. The only thing I like is that you see the account balance after each transaction now. But the font is so large the words have to be shortened to fit then I don’t know what it says for certain functions. I know I can make font smaller on my iPhone but that means it will be smaller for everything not just wescom app. Maybe add a feature which allows us to control font size inside the app.Show lesstb2356
Developer Response
Thank you for your feedback and reporting your concerns with the font. We are working on resolving this issue and plan to release an update in the coming weeks. We value your membership and appreciate any comments or concerns as we continue to make enhancements to our mobile applications. Should you have any further questions or comments, please contact us at 1-888-4WESCOM (1-888-493-7266) or email us at iphone@wescom.org. Thank you.Funds transfer between institutions
When you get to the final screen of funds transferThe only options at work how much money and reoccurring everything else is not there transfers between institution coming and going right there with the options for savings or checking’s not there and if you have a set up to go to a credit card the option between the credit cards are not there either at the institutions.Show lessmaico dan
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us at 1-888-4WESCOM (1-888-493-7266) or email us at iphone@wescom.org. Thank you.Could be great
The app has a serious bug. Ever 3-10th time I try to log in (utilizing fingerprint id) I get an “Invalid Credentials” notification and it locks me out of all banking until I reset my access. It’s super frustrating and started around the time of the last update. My “credentials” - my finger print did not change. I reset with the same password and information and it works for another 3-10 more times before we repeated the cycle.
Oh and to make this more annoying, you can’t reset your access though the app.
Please fix this bug.
Sending the exact same “thank you contact us message” to everyone shows they really don’t care to fix the issues. My review is pretty clear and aside from spending 1+ hours emailing and speaking with you, how about you fix the issue detailed my me and others in these reviews.Show lessJw77771234
Developer Response
Thank you for your comment. We would like to get some additional information so that we may better assist you. Please contact us via email at iphone@wescom.org. Thank you.Don’t bother with the chat feature
I’ve complained to wescom about the inability to use the chat feature for months and no one has still done anything to fix it. I have to instead grab my computer and go online to chat with a representative or call. Every time I check still the same problem - failed to connect to server.ThatGirlDelis
