Not for hotel payments on behalf of someone
I’ve had the same problem three times during the last month. I’ve tried to make a reservation on behalf of my parents three different times in three different properties and countries. The problem is that Booking does not clearly specify that you’re not paying but just reserving, and it is a "pay at the property" kind of deal, but they keep your credit card on file just in case. My parents don’t have the resources to pay at the property which is why I was using this service. At the moment of their check in they’re informed that they have to pay there, so I decide to go through Expedia instead and cancel with Booking which of course says, there’s a cancellation fee that I have to pay. My dad asked the manager of the hotel and they said their hotel does not have a "cancellation fee" even though that’s what Booking said and probably will charge. What a waste of time.
If you’re the one traveling and paying for yourself at the property, it should work.
If you’re the one traveling and paying for yourself at the property, it should work.
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Flora Barsha hotel
I stayed at the flora Barsha hotel in Dubai from
June 30th till July 6th, 2022.
It was a very pleasant stay starting from
Checking in, I had request an earlier check in as I was coming in the morning. They let me check in at 10:30 am although the regular check in time was 2pm.
The receptionists lakshmi and Manas very helpful and professional.
The room was nice and spacious, the breakfast had nice variety and the house keeping guy, Saurabh always had a smile on his face. He always clean the room and make sure we had enough water, and our coffee and other things were always filled. Very kind.
I had a car so basement had lots of parking available. No matter what time of the day I would come. One day I left my car light on and the front desk called me to let me know that my car light is left on, that was so nice of them. Otherwise my car battery could have died, in this hot humid July month.
When it was time to check out, my flight was really really late at night, and they kept my luggage for good 10 hours with them :) it was so easy.
There was a small hair Salon on ground level where I went for blow dryer twice, it was so convenient to have a salon at the hotel site.
One day I used the serenity spa and had a massage done, it was really relaxing.
Overall I would say, it was 5/5 experience for me.
June 30th till July 6th, 2022.
It was a very pleasant stay starting from
Checking in, I had request an earlier check in as I was coming in the morning. They let me check in at 10:30 am although the regular check in time was 2pm.
The receptionists lakshmi and Manas very helpful and professional.
The room was nice and spacious, the breakfast had nice variety and the house keeping guy, Saurabh always had a smile on his face. He always clean the room and make sure we had enough water, and our coffee and other things were always filled. Very kind.
I had a car so basement had lots of parking available. No matter what time of the day I would come. One day I left my car light on and the front desk called me to let me know that my car light is left on, that was so nice of them. Otherwise my car battery could have died, in this hot humid July month.
When it was time to check out, my flight was really really late at night, and they kept my luggage for good 10 hours with them :) it was so easy.
There was a small hair Salon on ground level where I went for blow dryer twice, it was so convenient to have a salon at the hotel site.
One day I used the serenity spa and had a massage done, it was really relaxing.
Overall I would say, it was 5/5 experience for me.
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Great location and wonder amenities
This apartment was one of the best apartments we stayed in during our 2 week tour of Italy. Two separate bedrooms for a family of four with a nice size kitchen and living room area to relax in after a long day of walking. They had a washing machine ij the bathroom and a drying rack which was great to have clean close for our next city. The air conditioning units were wonderful and kept our rooms nice and cool after the heat wave we experienced. The host was also very friendly and attentive. Would definitely return. The location was amazing too.
Across the street from the stone paved road down to the Ferry station (less than 5 min walk) and a 7 min walk to the right of the apartment building was the train station. Really could not be in a better location. All of the restaurants were just 5-15 minute walk away.
Across the street from the stone paved road down to the Ferry station (less than 5 min walk) and a 7 min walk to the right of the apartment building was the train station. Really could not be in a better location. All of the restaurants were just 5-15 minute walk away.
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Happy family
What a start to our trip to be greeted so warmly. They were very busy with a big group arrive just before us but she handled it with ease. So helpful and friendly. Pool was great for the 3 boys aged 11, 9, 6. Bonus was the bus in easy walking distance. Along with the breakfast venues and dinner options in close proximity. Made our family ventures out very easy with very few complaints by the children. As for beds comfy, hot water with pressure. Yes bathroom/shower curtain etc are small but all comfortable and yes some things need up dating but for the price you really cannot complain. The service, cleaning and all staff were genuine, friendly, helpful and super accommodating. A big thumbs up from our family.
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This app almost caused us to lose our vacation!
I have used this app twice now! The first time in 2021 and had no issues with it. They took out the money right then and there, everything was done and paid for. Good to go. We just came back from a trip 2022. But the day before we left, the owner of the resort calls me to let me know my card didn’t go thru. I explained to him I had already paid for the trip months ago when I booked it. I’m not sure if they just preauthorized the money at that time or what. Because after I booked it, it showed to be deducted from my bank account. Then I went back to my previous months statement when the owner called me, and sure enough. It was never taken out! (Which is kinda on me, I should have paid more attention.) but it did show it was taken out the day I booked, so I never thought anymore about it! We were able to go, no thanks to booking! I should have just stayed using the AirBNB app like I normally do, and that’s what I will do from here on out! I do not recommend this site at all! I have already deleted my booking account! So deuces booking! ✌🏻 you’ll never see me using you again!
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Response from developer
Hi Alisha Saunders, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us and we will be glad to look into this for you. Kindly find our contact details by clicking on the ‘Customer Service help’ option in the menu of our app.
Beautiful grounds
We had a lovely stay at villa Heaven. The grounds and outside of the villa are stunning. The views are amazing and there is a lovely view. The villa had everything we needed, with washing machine, dishwasher and well stocked with utensils for cooking etc. it was in a very private location, and a loud speaker is provided if you want to play music and chill to the max. You won’t disturb anyone. There is a pool table and table tennis (although the pool cues are worn and only
One table tennis bat) A few points to bare in mind, the villa is located up a steep hill, on a dirt road. A car is pretty much essential and a confident driver if driving at night it can be quite hard until you get used to it, the road is not lit and very dark at night. The bins are located on the main road so you need to take the rubbish in your car to get to a bin which isn’t ideal. There are ants in the property but I’ve found this is always the case in villas in Cyprus, you just need to store food in fridge. Overall it was a great stay very relaxing but I think the road needs to be pointed out as I had children with me and could not imagine what I would of done if I had not been a driver and able to hire a car. Overall it was amazing and I would stay there again. It’s a short drive from stunning beaches, lots of restaurants and bars and reasonably priced considering the size and amenities of the villa. Thanks!
One table tennis bat) A few points to bare in mind, the villa is located up a steep hill, on a dirt road. A car is pretty much essential and a confident driver if driving at night it can be quite hard until you get used to it, the road is not lit and very dark at night. The bins are located on the main road so you need to take the rubbish in your car to get to a bin which isn’t ideal. There are ants in the property but I’ve found this is always the case in villas in Cyprus, you just need to store food in fridge. Overall it was a great stay very relaxing but I think the road needs to be pointed out as I had children with me and could not imagine what I would of done if I had not been a driver and able to hire a car. Overall it was amazing and I would stay there again. It’s a short drive from stunning beaches, lots of restaurants and bars and reasonably priced considering the size and amenities of the villa. Thanks!
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Zero STARS - worst customer service
Update: I called your customer service multiple times. When you stole my money and the hotel I booked in wouldn’t give me the room your “customer service” would not help at all. They kept putting me on hold, telling me they would call me back and some of them couldnt speak intelligible English, most of all never followed thru. After 2 hours of waiting in front of the hotel I booked with no response or help from your customer service I booked another room. When I called back a few days later to get a refund your customer service team was so rude I don’t think they have the soundness of character to speak like that to my face. They were all very proud they SCAMMED me of my money.
I booked through your site. They took my money and didn’t pay the hotel so I was left without a room. Calling customer service multiple times getting put on terminal hold with no resolution. Customer care would say they would call me back with resolution. 2 hours lost on the phone with no service just lies.
I booked through your site. They took my money and didn’t pay the hotel so I was left without a room. Calling customer service multiple times getting put on terminal hold with no resolution. Customer care would say they would call me back with resolution. 2 hours lost on the phone with no service just lies.
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Beautiful bright and spacious apartment
We stayed in this bright, colorful and spacious apartment for two nights during a layover. Excellent communication w host. They were very accommodating to our needs and such a large space could have included others! Great kitchen full of cute cups finishing etc. Only concerns for us, but maybe not for others is that the wi fi only worked in the dining room. If people needed it for full apartment may be an issue but was okay for us for a few days. Another issues for some could be the stairs. We needed to walk up four flights but some who have medical issues could have a problem with that. People need to remember too that it’s in the city so they will hear the metro. Not an issue for us but could be for some. Overall a beautiful place and allowed us to store our luggage while we wandered the city and gave great recommendations for local food and attractions.
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Reservations not accurate on arrival
Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.
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Response from developer
Hi fcbsdukes. Thank you for informing us about the issues you experienced. Your opinions are very helpful, as they allow us to improve both our standards and those of our partners. In these cases we recommend to reach out to our Customer Service to look into this straight away. You can also leave a review of the hotel from our app clicking on 'Bookings'.
Cache cottage
The cottage was gorgeous. The layout was perfect. The bed was super comfortable, the color scheme was great, the towels soft and thick, the gas shower provided plenty of hot water. The continental breakfast was all set up in fridge and cupboard. We had done the Dunstan trail ride and we’re really cold but as soon as the oil heater warmed the room we felt very comfortable. We were going to bike back the next day but it started raining due to stop at midday and we planned to cycle back to Cromwell at lunchtime. We asked Jenny if we could have a late checkout and that was no problem.
Highly recommend this lovely accommodation.
Highly recommend this lovely accommodation.
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