Nightmare
I NEVER write reviews, but I really just had to take the time out of my day to vent on here about this situation. My boyfriend booked a trip to Florida for my birthday that we are supposed to be leaving for on Thursday to check in Friday. We wake up to an email saying that our reservation has been cancelled and his account deactivated due to a “background check” on him and “sorry for the inconvenience”?? I am beyond in shock. I might could understand someone who has felonies or violent crimes, but my boyfriends past misdemeanors** when he was younger should not play a factor in him booking a vacation like anyone else. If that isn’t bad enough, he spent over 1,000 dollars that was “immediately released by Airbnb” but that he now will not get back for up to 15 days. We are literally supposed to be checking in FRIDAY and have no where to stay now and the money will not be back before or during the duration of our trip. I’m sorry this had to be the first review I’ve ever left anyone in my life, but I’m sad and I guess I just needed to put that on here.
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Cotswolds stay for husband’s birthday treat.
Third time lucky getting to stay at the Grigshot apartment. Overall we had a very pleasant stay and liked the spacious rooms with its unusual pieces of art work and style. On arrival we received a lovely welcome from a staff member at the Old Fleece pub next door who showed up to the apartment ( via fire escape stairs) which we knew about but they are still tricky to negotiate with cases etc. it was very unfortunate that the apartment had not been cleaned from the last stay and we had to wait some time to settle in and also we were not alerted when it was ready . The apartment has most things you need but would benefit from having a broom/ hoover , which we asked for. The kitchen hot tap didn’t really work and when it did water trickled out and oven was very slow to heat and dishwasher seemed to work intermittently too. All this a side as a family we had a lovey time together and the outdoor space with little enclosed field at the top was great for our dog . We ate in The Old Fleece pub next door which is also owned by the manager of the apartment and the food & staff were all very good and welcoming.
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Great stay for a great price
The check/check out process we so easy. Rooms weren’t anything spectacular but they were spacious and got the job done for our home away from home for 10 days. The beds were SO comfortable. 2 pools on site. Hotel is in a great location with in walking distant of some restaurants/activities/shopping areas. Super convenient that it had a “convenience shop” in the lobby, as well as an arcade, breakfast restaurant, and lounge/restaurant. About 25 minutes from Disney and 10 minutes from Universal Studios. It has a free shuttle to Universal which we definitely took advantage of. Staff were all nice. Will definitely book again if ever in the area! Literally the ONLY negative of the stay was the 2 story part of the hotel we stayed in didn’t have an elevator and we were on the 2nd floor. Slight inconvenience but nothing worth rating the hotel any less than 5 stars!
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Cancel experience very happy
I am very appreciate the hotel for their understanding and supportive staff that make things easy. We booked our family trip in March, unfortunately my daughter’s visa got some problem and stuck at Iceland. My husband needed to fly there to help solve the problems. But it’s too late for us to cancel the reservation just three days before we check in. We called the hotel staff, they are very friendly and thoughtful, they waived our cancellation fee. It’s very pity this unexpected situation happened which ruined our family trip after such a long time we looking forward. But we are very lucky to have a very good experience here to figure things out. We definitely will back soon when we have holidays later. Thanks so much for all the staffs who put their efforts on to help us out. Thank you very much!
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Good impressions
We stayed here for 2 nights on a bed & breakfast basis only. The hotel design is stunning, with an outdoor pool on the first floor with brilliant access for disable people. We also noticed the floor had guiding paths for blind / part sighted people (we didn’t need neither of these services, but really care about inclusion). The friendliness and professionalism of staff was flawless - this is indeed one of the best things about the hotel in itself. They really cared about our confort and did their best to cater for our individual needs (vegan clients). There are a number of things they could do to improve their services, which we feel may be worth mentioning:
- The room could benefit from having some minor refreshments ie. Tea bags, sugar, mineral water. (We found it unusual to have a kettle with no tea bags).
- Room for improvement with regards to a vegan diet. Great source of vegan drinks though! (Oat, almond and soya milk, amazing!). However, there was little more than bread and veggies for breakfast.
Congratulations to the staff for maki g our stay amazing. We loved the morning conversations, which made us connect with our own culture and the best of cañarían people! (We too are Spanish). Amazing 🤍💙💛
- The room could benefit from having some minor refreshments ie. Tea bags, sugar, mineral water. (We found it unusual to have a kettle with no tea bags).
- Room for improvement with regards to a vegan diet. Great source of vegan drinks though! (Oat, almond and soya milk, amazing!). However, there was little more than bread and veggies for breakfast.
Congratulations to the staff for maki g our stay amazing. We loved the morning conversations, which made us connect with our own culture and the best of cañarían people! (We too are Spanish). Amazing 🤍💙💛
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Very Happy with Service
From the time I came in to check in we were accommodated. The rooms were beautiful but they were not connected rooms. I noticed that my room was a connecting room to another room. I asked the front desk if that room was available and it was and they switched it immediately. When I checked on that room I noticed that it did not have a fridge (neither rooms did). Well when I went back to the desk they accommodated this request immediately too (he called in front of me for them to bring one up). Then I had a problem with signing into Wi-Fi. The front desk immediately stopped everything she was doing and called whom ever she needed to to fix the problem. Not to mention what she was doing was more important then what I needed her to fix. Great service and very clean too.
Ms. Patti Estatico Harrison
Ms. Patti Estatico Harrison
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Property was a scam
The unit I had booked was not as advertised and 100% an unsafe place to stay. Upon arrival I could see the building was old and decrepit and the stairs felt like they would give way. The door to my unit was completely open and when I tried to close the door it wouldn’t shut. The door hinge was falling off and the door was skewed. I tried calling the property and no answer. I tried contacting customer service through the app and it kept redirecting me to the property manager. The calls themselves were to outside of Canada, creating long distance charges for me on my cell phone. I had arrived late at night, travelling alone, and couldn’t close the unit door. I tried to leave a review on the app including pictures of the unit and Booking.com said my review violated their terms of service.
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Response from developer
Hi MarkitaH, we recommend leaving a new review , that follows our terms of service, of the hotel from our app menu : "Bookings" as feedback like yours helps hotels on our platform to improve their service. You can also contact our 24/7 Customer Service and we will be happy to send you the hotel review questionnaire. App menu : Help and Support" > Contact Customer Service.
Booking is a fraud
My parents made a reservation at a hotel in Winchester, England, then cancelled on time to not get charged, per the terms of the reservation. They received an email confirming it was cancelled and that no charge will be made. To their surprise, one week after the cancellation they got charged the full amount of €240 a night. Then the nightmare began. Calling booking customer was a horrendous experience. Every person picking up the call would tell us a different story. They would say they did not charged it, or that it corresponded to another reservation (which it didn’t), or they would acknowledge it was a mistake and that they had to wait. We also called the hotel which confirmed that on their end they never charged us and therefore it had been Booking making the charge. After one month of about 17 calls with Booking customer service and sending bank documents to proof that the reservation had been charged to their bank account, finally my parents bank was able to present a complaint to Visa, providing all the documents, and they received the refund that Booking would deny them over and over again. This was an absolute fraud on the part of Booking and my family members and myself will never use this app again, period. There are lot of people in travel forums sharing similar experiences. Bye bye Booking.
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Response from developer
Hi GajSuntra, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us and we will be happy to assist you. Kindly find our contact details by clicking on the ‘Customer Service help’ option in the menu of our app, we'll be glad to look into this for you.
Please post warnings!
We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership.
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Response from developer
Hi Kahunahammer, you can leave a review of the hotel from our app > "Bookings" section. In case this wasn't working for you, our 24/7 Customer Service will be happy to directly send you the review form. You can find our contact details by clicking on the ‘Customer Service help’ option in the menu of our app.
Comfort Inn and Suites
We won’t ever stay here again. First off, I reserved a King Suite. They gave me a double Queen. I called the front desk and the little gal lied to me about the computers going down , so she couldn’t check. She then said well, you paid so your problem. Ok, so I check the room. We have a broken main outlet ( exposed wires too) and the three outlets on the wall were out. Major OSHA issue. I go in person to the front desk to change rooms , since now they put a room full of partying neighbors next to us.
Now, I’m getting the room we originally reserved ( really).Our 2nd morning, No water ( the water pump is broken). Now we have a toilet that filled with dirt and sediments after it was fixed. We leave and return to no maid service was done to clean it, no fresh towels, no room coffee given. Simple things I paid for. Had to go find a maid cart and replace everything myself, since that what the young man at the front desk said to do ( another really). I also was also shocked to come upon a manager being very rude with her front desk person while the lobby was filled with patrons waiting for their bagged breakfast like she couldn’t put the customers first. In all my years of hotel stays, this by far was the worst experience ever. I’m getting up in my years and had a tough time changing the rooms by myself, hunting down towels and coffee , going to the front desk for way too many things. Oh, yeah they deactivated my room key. Had to fix that too😢
Now, I’m getting the room we originally reserved ( really).Our 2nd morning, No water ( the water pump is broken). Now we have a toilet that filled with dirt and sediments after it was fixed. We leave and return to no maid service was done to clean it, no fresh towels, no room coffee given. Simple things I paid for. Had to go find a maid cart and replace everything myself, since that what the young man at the front desk said to do ( another really). I also was also shocked to come upon a manager being very rude with her front desk person while the lobby was filled with patrons waiting for their bagged breakfast like she couldn’t put the customers first. In all my years of hotel stays, this by far was the worst experience ever. I’m getting up in my years and had a tough time changing the rooms by myself, hunting down towels and coffee , going to the front desk for way too many things. Oh, yeah they deactivated my room key. Had to fix that too😢
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Response from developer
Hi Disgruntled Sohnrey and thank you for letting us know about that. You can leave your review of the hotel from our App menu : "Bookings" or contact our 24/7 Customer Service and we will be happy to send you the hotel review questionnaire. Kindly find our contact details by clicking on the ‘Customer Service help’ option from the menu of our app.
