HORRIBLE EXPERIENCE DO NOT STAY HERE!
Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off.
Show less
Response from developer
Hi Jerryd180 and thank you for letting us know. We always recommend leaving a review of the hotel from our app menu : "Bookings" since feedback like yours helps hotels on our platform to improve their service and give useful information to fellow travellers. You can also contact our 24/7 Customer Service and we will be happy to send you the hotel review questionnaire. App menu : "Help and Support" > "Contact Customer Service".
SCAM!
Update: Customer service is useless. They don’t want or even try to help you because it’s not in their best interest. Their Deals are no better than Priceline etc. The travel credits you earn can never be used because there is no way to apply the reward on the app.
I called a rep about an issue with the hotel I booked. They handled it worse than a 5 year old. I guess British/ European people are a bit odd. Why this woman said what she said is inexcusable and definitely not proper customer service. They will not help you if you need it. Try another hotel app. The app gives you errors when you try to claim you $50 rewards. I wonder if people ever get them and use them successfully. I find it really hard the people in Europe do not understand the English language. I think they purposely try to act confused to avoid taking any responsibility. These people are a complete waste of time I think even a five year old in the United States could offer more customer service and these people can. They are truly a waste of space in the customer service industry.
I called a rep about an issue with the hotel I booked. They handled it worse than a 5 year old. I guess British/ European people are a bit odd. Why this woman said what she said is inexcusable and definitely not proper customer service. They will not help you if you need it. Try another hotel app. The app gives you errors when you try to claim you $50 rewards. I wonder if people ever get them and use them successfully. I find it really hard the people in Europe do not understand the English language. I think they purposely try to act confused to avoid taking any responsibility. These people are a complete waste of time I think even a five year old in the United States could offer more customer service and these people can. They are truly a waste of space in the customer service industry.
Show less
Checkout doesn’t work - 500 exceptions
The app hasn’t worked for anyone in our group for weeks now, ever since we landed in the UK. Every time we try to checkout the app returns a 500 exception at the last stage. Not sure if your revenue dropped to 0, as it doesn’t work on any of our accounts. But this is plain embarrassing. You should have really noticed your bugs by now. Ended up using alternative services and booking directly with the hotels all month. ******************************** In response to the developer - of course I tried to uninstall, and checkout doesn’t work on any of our phones - not just for me. Did some QA to make it work - and it seems that checkout doesn’t work for US clients in the UK without turning on VPN. Maybe you have some bug with payments details. You should look into it as no one in our group is able to use the app anymore since we came to the UK - so you’re losing thousands of $. And most people aren’t technical so they won’t figure out they need to turn on vpn or even know what that means!
Show less
Horrible misrepresentation
Deleted this Ap and will never do business with them or their partners. But if I may digress, I’ve used booking for the majority of my travels and with great success. Had a family member pass recently and set a booking for San Francisco for Sept 3. I made the reservation on 8/24. Booking stated in the reservation that my card would not be charged and only a hold would be placed as I could pay upon arrival. Low and behold I was charged on 8/28 for the full amount. No worries as we anticipated making the trip. Then we are stricken with covid on the 30th. Go into the booking ap to cancel and they say you’ve already been charged and the cancellation charge is the full amount. But wait I’m sure it said I had 24 hours to cancel with no fees? Nope. I sent and email to ask to reverse the charge and all of a sudden they have no control I have to call the property. Guess what…. I put it on a credit card, cancel the charge, erase the ap, put booking on blast for their deceitful misrepresentation and move on with my life. BUYER BEWARE OF THIS AP.
Show less
Savoia Johnson
I love everything about this place and I LITERALLY MEAN EVERYTHING !☝️😫 from the beautiful clean fully loaded house to the breath taking ocean site ! Like you literally take 8 steps out the house and your feet is in the sand and the view and vibe is taking your pain and stress right away ! 🥺🙏♥️ I loved everything I slept so peacefully 🤦🏻♀️ and they even had items in the closet for the beach such as children toys 🧸 and beach layouts ! 🏖 I definitely will be renting again and definitely would give 6 stars ⭐️ if I CAN ! let’s not forget the $200 dollar deposit they gave me back literally I’m 24 hours 🙏 not 3-6 business days , (24 hours) ! Which was definitely appreciated because it help save me from coming out my pocket for extra expenses while I wait those few days so I really do appreciate and thank you guys SO MUCH I promise this was one of the best birthdays EVER 🥺☝️♥️🤲♥️🌎
Show less
Easy
I’m find it hard to focus or do online searches for holidays or overnight stays well anything really as I have dyslexia and adhd, I get lost in a sea of choice but I find this app so easy to use with my constant changing mind this app gives me the opportunity to do that ahead of time until I find the perfect place to settle on. I can stress for months about organizing something then forget I’m even going anywhere the week we leave this app has been my best friend for my unorganized and very impulsive mind also the deals are fantastic cancelations are quick and easy and I can see peoples reviews, hotel pictures and search really specific to my exact location so I’m not waking far distances, I love it. I’ve already successfully booked and organized my mums birthday, recommended and found the best deal for an overnight stay in Manchester in an amazing hotel called the Dakota to see blondie in concert with friends and I’m now looking for a romantic weekend with my partner I feel so organized I’ve never been this person😅 I don’t need any help or need any stress with this app just make sure you read the cancellation rules before booking
Show less
Apartment Pavle
The apartment was nice and clean, and the hosts are wonderful and extremely helpful. It has almost everything you need for an extended stay. It is located right by the #4 bus that will take you to Old Town, if you don’t want to walk. I prefer walking. It’s within easy walking distance of two beaches, grocery stores, bakery, and some great restaurants (Taj Mahal was my favorite). The only reason I rated it less was for the value. I stayed 5 nights in Kotor Bay for $45 euros less than I stayed 2 nights at Pavle, and in Kotor I had a full living room, and a washer to wash my clothes. The apartment I had in Virpazar, Lake Skadar also had a washer, 2 BRs and a living room for less money. And when I stayed in Old Town Dubrovnik, I had a wonderful flat for far less money, so Pavle is overpriced comparatively. But again, the hosts are great, the apartment is very clean and the kitchen is equipped, and the location was good.
Show less
Very comfortable and clean!
Our first day was absolutely amazing the employees that were working that they were very accommodating! The next day and the people above us were so loud they kept my baby up all night crying. The next day they had to guests up to 25 people drinking and partying till two in the morning right outside of her window!! we were not compensated for our night. We were compensated for the night before but it was a horrible!! the employee that was working that night did not give a care at all….He was kind of acting like he was part of the party! However there are Many other good employee that made the stay better…I did feel that with our overall experience we should’ve got a room compensated!
The guests are the reason why our stay was so bad which is unfortunate because it it has been a great vacation!
The guests are the reason why our stay was so bad which is unfortunate because it it has been a great vacation!
Show less
The most frustrating site ever
Called to change my reservation, all I could get was please enter your booking number ... please enter your booking number ..... over and over.
I decided to phone them. Thanks your wait time is 2 minutes. I am still on hold after 33 minutes.
I will never get this time back. And I still haven’t spoken to anyone.
Help!!!!!
Does anyone actually work there?
Don’t risk it booking through this site, call the hotel direct. I wish I had.
I decided to phone them. Thanks your wait time is 2 minutes. I am still on hold after 33 minutes.
I will never get this time back. And I still haven’t spoken to anyone.
Help!!!!!
Does anyone actually work there?
Don’t risk it booking through this site, call the hotel direct. I wish I had.
Show less
Response from developer
Hi Patricia, we are here to help and our Customer Service is available 24/7 to support you at any step of your booking. Kindly find our contact details by clicking on the ‘Customer Service help’ option in the menu of our app, we'll be glad to look into this for you.
Brutal lol
The worst site with the worst client care ever
Response from developer
Hello Sydsaeedsaid1, could you please give us more details about what happened? Get in touch with us and we'll be happy to assist you. Kindly find our contact details via the app menu: "Help and Support" > "Contact Customer Service".
