They want me to pay them back for something I paid for!
Last summer I had a severe case of trigger finger I went to a doctor at urgent care and he issued me a Breg hand and wrist brace to help with the pain. This FSA company denied payment on the brace. I got statements from Breg,so I paid them directly. This FSA company kept telling me they needed receipts so I sent them the receipt of what I paid for. Now they’re telling me I have to pay back the money to them, for what they never paid for in the first place. This is really messed up! I ended up having to go and get physical therapy done on my hand because of the pain. Also I ended up having to have Cortizone shots in my fingers. They’re giving me the runaround about that now. I had an overage so I know they kept a certain amount of money that I didn’t get to use up, and they still want me to pay them back more for something they never paid for in the first place. What a joke! If there were anyway that I could drop the FSA right now for this year, I would.
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Convenient and Reliable
App makes submitting FSA expenses much easier. I access my iPhone camera to take pictures of the receipts and submit easily. The categories are also pretty extensive so the process is pretty much selecting options, beneficiaries and taking the picture of the receipt. The whole scanning process is avoided.
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Meh.
Good enough for quickly uploading receipts. Requires input of unnecessary details (e.g. must select category for prescription drugs, then type that the claim is for prescription drugs, despite the fact that the required receipt shows it’s for prescription drugs).
Inadequate options to communicate with customer service when claims are denied.
No option to request a denied claim be reversed. (Instead, I had to make a phone call and wait on hold, only to be given incorrect information that my company’s benefits department later corrected.)
Inadequate options to communicate with customer service when claims are denied.
No option to request a denied claim be reversed. (Instead, I had to make a phone call and wait on hold, only to be given incorrect information that my company’s benefits department later corrected.)
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Dishonest & Untrustworthy
I am extremely upset with this service. The fact that they are denying a medical payment before the start of the year, as if I can control when I have a medical emergency, is on the verge of customer abuse. Why would a legitimate medical bill be denied for payment just for being accrued before the beginning of the year? I understand that due to IRS regulations require that the tax free money be spent on medical services only, but to control a customers money to this extent means that someone would have to suffer medical pain or other issues until the following year just so that they “qualify” for payment.
I expected better than this, and now I feel that I need to warn everyone about such a shady & dishonest practices. Next year, I have no intention or trust to put my money in this FSA ever again, as well as either report this company to the Better Business Bureau and keep as many other customers from using this service. I also feel that reporting these issues on social media will inform current & future customers from using & being abused by such distasteful services.
I expected better than this, and now I feel that I need to warn everyone about such a shady & dishonest practices. Next year, I have no intention or trust to put my money in this FSA ever again, as well as either report this company to the Better Business Bureau and keep as many other customers from using this service. I also feel that reporting these issues on social media will inform current & future customers from using & being abused by such distasteful services.
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Terrible App
This is the worst app. You can’t log in and then you have to go the computer to log in. Then when you try it on the app doesn’t work. Then you get multiple emails from them for the same thing. Then when you are on the computer or app the view the pdf never opens up on their end. Then you have to call them to find out what the notice is. Then if you can’t log in you have to call them to reset. Then you try it the next time doesn’t work. The app is lame and the website. They need to fix.
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Worst company experience
This is my first time using this company. My employer issued money loaded reimbursement cards for the year. What a joke! You use the card on a covered expense and they deny it after the fact. They ask for documentation, which I provided, but they shut down the card in the meantime. And the app doesn’t send you any notifications for this, so you find out about the card being shut down, on the off chance that you decide to open the app. Horrible experience. I’m almost thinking that they wear you down until you say forget it, and they keep the money.
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