When it works it works
When it works, it’s great. When it doesn’t work, it’s absolute garbage and there’s no way around it.
I have so many issues with this app rejecting receipts because it can’t read them or because it doesn’t like the coding on it. There’s no appeal appeal button or request review by a human button. It just straight up denies it and tough luck if you disagree.
If my company stays with this app/service I will likely not renew my FSA next year, it’s THAT bad.
I have so many issues with this app rejecting receipts because it can’t read them or because it doesn’t like the coding on it. There’s no appeal appeal button or request review by a human button. It just straight up denies it and tough luck if you disagree.
If my company stays with this app/service I will likely not renew my FSA next year, it’s THAT bad.
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Too restrictive; clueless customer service
The app is easy to use so it gets a 2nd star from me. But WEX as a company so far has been a nightmare this year (my company just switched FSA to WEX). When they had insufficient receipts (they wanted more than just a charge to a medical specialist), and an issue with something needed covering right before my plan year began Summer 2021, they (1) CANCELLED my card, which meant I had to pay from my own bank and file claims with them every time for weeks, defeating the purpose of having the card, and (2) responded in customer service via phone by saying they “didn’t know” what to do no couldn’t elevate to any sort of supervisor. My issue is still yet to be resolved September 2021.
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Appreciative
I really appreciate the help. There is no way that I could’ve afforded this unexpected bill, as I have my own bills to pay. I’m so grateful that my Dad can continue to be cared for. I can rest easy without the stress of him wandering due to his early onset of dementia followed by a stroke that he suffered. Hopefully his daycare will be opening in the near future. I just want You to know that your kindness hasn’t gone unnoticed. Thank You so much and many blessings wished to all that provided this fund. I wholeheartedly appreciate You. I can’t thank You enough.
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Easy to use and so convenient
This is the best I’ve ever used to manage my FSA benefits. We’ve had our FSA account for 18 years and this is by far the most convenient and easy way to accessing my funds whenever I need them. Reimbursement of funds is a breeze. I will 100% recommend!
Easy to use—love that I can submit reimbursement claims on my own!
This app is very easy to use. I love being able to upload my own receipts and submit for reimbursement. The reimbursement process is also straight-forward and keeps to the basics for information requested, so it’s not an overwhelming time to complete.
Better than the bad web app
On the one hand, it’s nice that you can upload receipts from your phone
On the other hand, it’s still pretty poor as apps go:
The first time I started creating expenses, it logged me out after entering in everything. Said it was timing me out, but I had been actively using the app. You should time out when I’m idle, or at least warn me and/or save my work.
Why must you keep asking me my security questions multiple times per session? Use 2FA if you must, but don’t keep asking where I met my wife. It’s creepy.
The expense entering could be more elegant. Remember payee names, default the expense type to what I’ve entered in 9 times in a row, etc.
All that said, the web app that they usually make me use is even more awful. I guess it could be worse.
On the other hand, it’s still pretty poor as apps go:
The first time I started creating expenses, it logged me out after entering in everything. Said it was timing me out, but I had been actively using the app. You should time out when I’m idle, or at least warn me and/or save my work.
Why must you keep asking me my security questions multiple times per session? Use 2FA if you must, but don’t keep asking where I met my wife. It’s creepy.
The expense entering could be more elegant. Remember payee names, default the expense type to what I’ve entered in 9 times in a row, etc.
All that said, the web app that they usually make me use is even more awful. I guess it could be worse.
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New mobile app user
Very easy to submit claims and receipts. However, when submitting multiple claims, the app timed out before all claims could be finished. Otherwise, I’m very happy I now have access to the mobile app! Also, a big thank you to the customer service rep who went above and beyond to help me with initial app access issues and overdue receipt submissions!
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Inconvenience
This is the 1st year with this company. We’ve always used a flexible spending acct; it’s convenient. Well…. Discovery has killed that for us. They require a detailed receipt from each doctor visit. If they knew anything about the doctors’ offices - a detail receipt is not ready at the time of service. So I have to aggravate the office to get the receipt , go pickup the receipt , then finally scan the receipt for Discovery. ITS TOO MUCH!! If these steps are not completed I’m not able to use my card/my money without calling. Again ITS TOO MUCH!! such an inconvenience!!
Discovery has taken away the easiness, certainty, & the convenience of using MY MONEY!!
Discovery has taken away the easiness, certainty, & the convenience of using MY MONEY!!
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App loads in portrait mode and will not rotate, it is frozen
Within the last several weeds the mobile app has started opening up in the portraits mode and freezes there, it will not rotate to the horizontal mode. All other apps will rotate if I wish. My problem is that when entering data the screen is then on a different axis than the attached typewriter keyboard that I use. Customer service knows nothing of this. I use Apple products and they ran tests and believer they software of the app has been updated for the iPhone and not the ipad. I use the ipad. As I said CS at DBI is total unaware of how to redolve theses issues, and were not even aware of then. I will try to contact the supervisory level and let them know. In other aspects the app is working, but there are certainly features that I would improve.
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Easy as it gets
Discovery has a very user friendly app to simply manage the headaches off insurance co-pays , visits and endless lab bills as well. I really like that they make it easy to access my FSA account and I recently got some eyedrops for my wife over the counter that they reimburse me for expeditiously. They have really raise the bar on navigating the reimbursement system
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