Discovery Benefits
Good app but I have Touch ID and it occasionally asks me to log in with password I wish they would stop it it defeats the whole purpose of a finger print, they just asked again to change password it’s redundant, if someone did hack into it what are they really going to see?
Easy and immediate
Ability to upload receipt from picture taken immediately, then file right on, is so much better than the forms we used to have to fill out on paper and send in and wait for.
Very disappointed
They have made it more difficult to submit claims. Before you could upload a receipt and be done. Now you have to answer so many questions and be so specific in what it is. If it’s a doctor visit then it’s a doctor visit. Instead you have to explain in detail what it’s for or you cannot submit your claim. And it doesn’t give you enough options to pick from and I don’t know why when you see the receipt is used for a hospital, or a doctors visit why you have to have a receipt for each visit. Another issue is the paperwork sent has to have so much information for what you were seen for or they deny your payment and freeze your card. Then you sit on hold for 2 hours and get disconnected and never get to speak with a person. The app gets a one star and I’d give the business no stars if I could.
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Excellent service and app
I’m very impressed by the process, the app, the ease of use and clarity and description of information. DBI has been very good with customer service in several questions I’ve asked. Much much better than other FSA providers I have used in the past. I highly recommend them!
Good but confusing at first
I love having a way to scan in receipts without a scanner. Using this on my phone and stirring receipts as I spend and then having a repository to pull the receipts from on my computer is valuable. Now, the claim process is a bit confusing but gets easier once you get a rhythm.
Easy but super slow and clunky.
It is convenient to use. But the uploading of images requires an extra yes (doesn’t need it). And then it is a very slow process. Slow process to add a label. Slow process to add receipt to file a claim. Wish they could find a way to do something to speed up the process.
Then there’s the automatic logout function that kicks you out even when you’re in the middle of doing something. About every 10-15min.
Then there’s the automatic logout function that kicks you out even when you’re in the middle of doing something. About every 10-15min.
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Wex is THE ABSOLUTE WORST
The customer service is THE worst I have experienced! Never have I had to fight so much to have a claim approved (although it exists on their approved items - even had to send the Rep the damned link). They marked my account as needing prior authorization for everything and could not explain why. The Rep who opened the case, never bothered to call me back or email.
Lost $100 to them last year and trying to use the minuscule amount I allotted this year. Open enrollment is happening and if I cannot get around having to choose this disaster as my FSA, I am hoping I can allot 1 cent per pay period.
WORTHLESS!
Lost $100 to them last year and trying to use the minuscule amount I allotted this year. Open enrollment is happening and if I cannot get around having to choose this disaster as my FSA, I am hoping I can allot 1 cent per pay period.
WORTHLESS!
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Customer
The requirements for the use of this card are completely ridiculous! It is beyond me why you can submit a claim that literally has the name Fiesta Dental on it as that is my dentist and they need more information. Are you kidding me! I am not there for drinks at happy hour. It should not be that complicated. You submit a receipt they decline it and request additional information. I do not have time to run all over town to get additional copies because you all require more information. I am not the only employee who feels this way. Several of my coworkers have had their cards locked too. We have voiced our concerns with Human Resources and I can assure you they are looking at more friendly options for their staff members. A one star rating is generous.
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Really terrible
The app is annoying but more than that, I’ve had so much trouble getting reimbursed for things & zero assistance trying to figure out why I’m getting denied or what I need to submit to get things working. This has happened with almost every reimbursement I’ve put in for
Also, when trying to submit this feedback I had to pick a nickname but it can’t be the same as any other used & it won’t give you a suggestion so it’s like they’re trying to make it extra difficult to actually get a review in. Not surprising with how bad their service is in general.
Also, when trying to submit this feedback I had to pick a nickname but it can’t be the same as any other used & it won’t give you a suggestion so it’s like they’re trying to make it extra difficult to actually get a review in. Not surprising with how bad their service is in general.
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Not the best FSA app
I work for a state government and I’ve use many different companies in the past. The application from Webex is truly one of the worst that I’ve used so far. There are many things that need to be improved compared to what I consider to be the five star application that they’re wishing for. The fact that it doesn’t remember anything about where you previously entered and you have to keep everything in all the time it’s absolutely terrible! Keep trying hopefully they’ll get it right eventually. But I new year is coming along so I imagine will get a different contractor that won the contract hopefully it’ll be one that has the better app than this company.
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