Wish I had downloaded app sooner
Download this now. You do not have to have the debit card on you at all times. The app allows you to use the phone camera to upload receipts at the time of purchase, including online purchases, so you don’t have to wait till the end of the year to try and figure out where you collected them.
Needs to be more customer friendly
It’s useful if filing a straightforward claim, but if a claim is denied there’s nowhere to add notes, dispute or contact customer service. It’s not clear whether funds will be drawn from combination FSA or HSA account.
The categories are also confusing. Pharmacy isn’t an option and falls under “other”.
If a claim is paid it doesn’t provide any info other than paid. No date or reference number, no breakout of medical cost vs mileage.
The categories are also confusing. Pharmacy isn’t an option and falls under “other”.
If a claim is paid it doesn’t provide any info other than paid. No date or reference number, no breakout of medical cost vs mileage.
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App OK
I think the app functions OK. I find it quite cumbersome to have to add all of the details every time. I wish I could remember a prior provider.
Also my last healthcare savings account company provided a debit card to use at the Provider which made using my benefit incredibly easy. I wish they had that option
Also my last healthcare savings account company provided a debit card to use at the Provider which made using my benefit incredibly easy. I wish they had that option
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App has gotten way better in Last year
This app has gone through only a million name changes forcing us to do a million security checks. Finally it has become convenient. I works great on iPhone 11 Pro Max, previously I hated it.
Good but Direct Deposit stinks
Submitting a claim is easy enough through the app however the back end service Wex uses to verify direct deposit information is flawed. I’ve tried repeatedly and spent multiple hours with the third party’s customer service in addition to Wex customer service and I’ve gotten nowhere. The app should provide a clear alternative for direct deposit efforts in the event their verification system fails to authenticate.
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Worst company
Because of this company, I will never enroll in a medical HSA ver again. They deny everything when all documentation has been provided and then take forever to fix their mistake. Cant use the card to pay online bills and instead have to go through reimbursement. Beware when writing an email to their customer service because they will not read it and provide a solution that doesn’t even pertain to your issue. Stay far away!
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Inadequate system
Nearly all the submitted claims are rejected because the reviewer does not adequately review the submitted materials.
The system needs to assess the submitted claim instead of only looking at balance due. A receipt is generated from the provider after the payment has been made, which will show a 0 balance due. The amount of the payment is contained in the information contained in the above information.
Login process is cumbersome and you are logged out so quickly, you have to log in multiple times while working on a submission.
The funds available are my own funds, and I should be able to easily access the funds.
The system needs to assess the submitted claim instead of only looking at balance due. A receipt is generated from the provider after the payment has been made, which will show a 0 balance due. The amount of the payment is contained in the information contained in the above information.
Login process is cumbersome and you are logged out so quickly, you have to log in multiple times while working on a submission.
The funds available are my own funds, and I should be able to easily access the funds.
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App has potential but has a few frustrating quirks
This app has significant potential. I like being able to check my balance and upload receipts. But it doesn’t coordinate with my insurance and therefore the app doesn’t work as well as another I had in the past.
It automatically asks me for receipts/aka EOBs whereas my old provider used to automatically reimburse me for obvious things like a copay at a Doctor’s office. Also I had a lab refund my FSA card as they should not have charged me. The customer service rep I called at Wex said they saw the credit and it should take 1-2 months to rectify it. That was four months ago so I’m missing out on submitting another item.
I used the app to contact customer service via email and after I hit send instead of getting a confirmation that my question was sent - the app announced that it had “timed out for inactivity”. 2021 just won’t go away!
It automatically asks me for receipts/aka EOBs whereas my old provider used to automatically reimburse me for obvious things like a copay at a Doctor’s office. Also I had a lab refund my FSA card as they should not have charged me. The customer service rep I called at Wex said they saw the credit and it should take 1-2 months to rectify it. That was four months ago so I’m missing out on submitting another item.
I used the app to contact customer service via email and after I hit send instead of getting a confirmation that my question was sent - the app announced that it had “timed out for inactivity”. 2021 just won’t go away!
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Logs me out without warning
VERY FRUSTRATING!!!! I like that the app is convenient and makes it easy to scan documents right in for submission, however, it is causing loud growling, foul words and grinding of teeth when I hit the Submit button after tediously entering all the data and a photo that does not get stored on my phone…I have to re-login and do it all over again!!! Aaaarrrggghh! It would be good if it gave a pop-up asking to keep going or to hit ok that I need more time, or such. This is the first year I have to use WEX for medical expenses and this is leaving a bad taste in my mouth and not looking forward to 2022. PLEASE FIX THIS ISSUE!!!
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Horrible Company - Wish I was with someone else
About every 3rd receipt I submit gets rejected…so I have to call them, sit on hold while they look into it, then proceed to tell me that their “back end system failed at automating this transaction” - but that the receipt and submission is fine. Their inability to automate/validate these transactions becomes a gigantic waste of my time and time of their call center reps. If any app should have a built in document scanner, it should be this one. I’ve purposely started submitting “worse” images of my receipts so that they have to be reviewed by a human - seems to be one of the only ways to get Wex to do their job
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